Carpet Barn & The Bedstore Reviews 

758
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and un-pushy, providing excellent guidance from the moment they enter the store. Many people highlight the exceptional service, noting the smooth process from selection to fitting, with fitters often described as professional, efficient, and considerate. Consumers are very pleased with the quality of products, including carpets, flooring, and beds, which are frequently noted for looking lovely and being well-fitted. However, some customers also noted issues with delivery and fitting, including fitters being rude, unprofessional, or causing damage, and instances of incorrect product installation or cutting. Additionally, some people experienced unhelpful store staff, measurement errors leading to incorrect orders, refusal of refunds, or changes to agreed-upon service terms and delivery details.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Customers consistently note positive experiences with service, praising the helpfulness and efficiency from... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality of... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with their... See more

Delivery service

Consumers find delivery service to be positive, with many praising the timely and efficient delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super helpful from the moment I walked in the store. Had an idea of what sort of carpet I wanted but the very member of staff let me take home lots of different samples and provided very useful inform... See more

Rated 5 out of 5 stars

Christchurch store were amazing! I told them what colour I wanted and a few requirements and they found me the perfect carpet straight away - almost felt too good to be true that I didn't need to spe... See more

Rated 5 out of 5 stars

Excellent, knowledgeable staff in Poole, very helpful. We bought carpet and a bed base and headboard. The two young fitters were brilliant, did a fantastic job, and were more than happy to move furni... See more

Rated 5 out of 5 stars

Always use Carpet Barn and Bed Store Poole . Have looked at all the local stores and they really can’t compete on customer service or pricing. I’ve bought flooring, carpet’s’ mattresses and beds from... See more


Company details

  1. Carpet Retail Shop

Written by the company

Welcome to
Carpet Barn and The Bed Store. All the leading makes of flooring, carpets, beds and mattress at the very best prices!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

758 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(758)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service & great products.

Purchased a double bed, very pleased with it. In store staff helpful without being pushy. Easy to find what I wanted at a good price. Delivery was excellent, driver kept me up to date with delivery time , best delivery ever!

9 November 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Have used carpet barn before and have never found any issues, I chose carpet, arranged delivery for a day that was convenient, then paid. Fitter arrived on time and did a great job. 5*****

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent help and guidance from start to finish with choosing the right carpet for our room reasonably priced as well
The fitter was also brilliant
Highly recommend this company

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely Delighted

Absolutely Delighted, Fantastic service in store from Russ explaining the options, really good value for money getting top quality for average price , very informative and reliable. And the Icing on the cake was a superb fitting service, clean tidy and top notch finish,

9 January 2025
Unprompted review
Rated 4 out of 5 stars

A decent nights sleep

I was recently in the market for a new mattress. The staff at the Carpet Barn were friendly and helpful and took the time to explain to me the ins and outs of their various offerings. In the end I found something that met all my needs at a decent price. And now I can sleep comfortably at night.

2 November 2024
Unprompted review
Rated 5 out of 5 stars

Another room transformation!

I have used this Company for years and they’ve never let me down. When I’ve been undecided, they’ve always come up with a plan, as they’ve done recently and provided me with beautiful LVT flooring for my kitchen and soon to be in my hallway and a superb carpet for my lounge with top quality underlay. I always deal with the same person and I think that’s the key. Chris is patient and kind and knows his products. He goes that extra mile - a quality not often seen today. Thank you Carpetbarn for another successful flooring solution.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Darren and John went above and beyond

Darren at Carpet Barn couldn't be more helpful. Very knowledgeable and friendly and went alive and beyond to help get everything sorted from colour choices to fitting.

John is an exceptional fitter and our carpets and kitchen flooring look immaculate. Very nice bloke and very professional!

Couldn't recommend Carpet Barn enough!

6 December 2024
Unprompted review
Rated 3 out of 5 stars

Mixed feelings

The store service was very good, the staff were very helpful. The delivery was less good, the 2 young delivery men, manhandled the mattress, knocking and displacing a lampshade in my hallway and pulling a stair spindle out! (luckily it did not break so was easily repairable.)The mattress care states the mattress should not be bent, but one of the guys was pushing his shoulder and knees into the mattress. The mattress was expensive, I would have been happier If they had taken a little more care of my mattress and my house.

7 November 2024
Unprompted review
Carpet Barn & The Bedstore logo

Reply from Carpet Barn & The Bedstore

Thank you for your feedback. We're very sorry to hear about the poor delivery service you received. We have passed your feedback on to our management team to investigate. Please accept our sincere apologies.

Rated 5 out of 5 stars

Good service and range of products

Customer service was great, a good range of products and prices to choose from, as well as a wide selection of beds and flooring with friendly advice along the way. Very helpful at each stage of choosing through to delivery.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Grreat service

We purchased a carpet for our conservatory from Martin. He was polite and very helpful. Good service as always from Carpet Barn Ferndown.

29 November 2024
Unprompted review

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