Carpetshoponline Reviews 222

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Ordered online on the Wednesday, delivered Friday morning exactly when they said. Driver telephoned 20mins beforehand & a text message received gave me a live link to the driver's current location. Dr... See more

Rated 5 out of 5 stars

Absolutely outstanding service from start to finish. Communication was excellent. The delivery driver, Andy, went above and beyond and arrived exactly when he said he would. I was able to... See more

Rated 4 out of 5 stars

The item I bought was a hundred pounds cheaper than anyone else, delivery was 48hrs, and free delivery.

Rated 5 out of 5 stars

It was great to find someone who was actually able to supply bathroom carpet. Visiting local carpet shops yielded nothing, and asking about it produced incredulity, saying 'no-one has bathroom carpet... See more

Company details

  1. #25 of 30 best companies in Carpet Retail Shop
  2. #63 of 82 best companies in Flooring Shop
  3. #28 of 37 best companies in Wood and laminate flooring supplier

Written by the company

Carpet Shop Online - Free UK Delivery* On Orders Over £100 - Fast Delivery & Next Day Delivery Available On Some Orders. Very Competitively priced flooring. Family run business based in Derbyshire. Offer Free Samples where we can on majority of flooring. Huge selection of Carpet, Rug, Vinyl Floor, Artificial Grass, Laminate Floor, Luxury Vinyl Tile and we have a huge selection of Roll Ends


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

222 reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Completed checkout for a floor as…

Completed checkout for a floor as advertised and invoice also very clear what I was paying for. They did not honour this transaction and cancelled my order stating that there was problems with online shop orders from B&Q. I actually went on it again to reorder exact same item, there was no issues with the pricing second time prior to completing my order.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Carpets and Vinyl look very nice now…

Carpets and Vinyl look very nice now fitted,Pity about the delivery company they use which is DX they dont care about customers they took 3 days to get delivery right because of there scheduling process was rubbish, 3 seperate days of my time sitting about waiting for delivery that never happened,But thank you CARPETSHOPONLINE for your help getting it sorted in the end.

24 January 2026
Rated 1 out of 5 stars

Bad experience

Bought vinyl for the bathroom. The product sent did not match the description. They acknowledged took the original away and said they’d send correct product. Then they said they could not but would only partially refund because my bathroom fitter had trimmed it by 0.5m. I have no flooring, I’m almost £50 poorer and my whole bathroom project is delayed. Extremely annoying. Check products when they arrive if you can. Unfortunately I was at work and couldn’t.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Great quality carpet company

Great quality carpet company, very very fast delivery it was basically here the next day ❤️ the delivery driver could have been more helpful my partner helped him get it to our door,as soon as it was outside our door he said right I've done my bit and left so we struggle to get it in.

4 January 2026
Rated 4 out of 5 stars

Good service by the sales team

Good service by the sales team. I didn't give 5 stars because the carpet turned up with the plastic packaging split. Fortunately the carpet wasn't marked but it was creased because it had been rolled badly.

3 December 2025
Rated 5 out of 5 stars

Excellent

I found carpetsonline to offer a fantastic service from start to finish.
I was kept informed regularly on the status of my order.

11 October 2025
Rated 5 out of 5 stars

Great company and excellent service

Great website and easy to order some samples of carpet. Quick confirmation of order and excellent communication throughout. Arrived as expected and I’m very happy. Will definitely use Carpetshoponline in the future.

14 September 2025
Rated 4 out of 5 stars

Carpet Delivery

Delivered yesterday did wait in on Tuesday all day as email gave Tuesday as delivery day but the delivery yesterday was good.

10 September 2025

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