Carpetspaidweekly Reviews 33

This company has still not refunded my sister after ripping her off for 120 pound, she cancelled her agreement and lost her deposit they then took 120 pound from her bank AFTER the agreement was cancelled, they then returned 60 pound after she waited ages and they still owe her 60, however the owner Steve is now ghosting her he won't answer her polite texts and won't answer his phone either, Stephen Jason Sherry you are a charlatan!!! I say they are dodgy and that they rip people off because thats exactly what hes done to my sister who is a pensioner with health issues and its absolutely disgusting!!!

100% recommend this company. Great quality carpets suits all budgets.
Just had another two rooms fitted with carpets.
Great communication from start to finish.
Will be back again for other areas that need doing. Thank you.

I would recommend this company to family and friends, was previously scammed by another flooring company, but decided to give this company a chance after reading reviews.
Steve explained everything clearly with the credit agreement down to details about the carpet laying etc.
Had whole flat carpeted at a reasonable price and good quality.fitters have done an excellent job.

TOTAL SCAM — AGGRESSIVE ROGUE TRADERS & £460 STOLEN"Do not trust this company. They are rogue traders who have effectively stolen £460 from me. After taking my money, they refused to ever provide a fitting date. When I pressed them, they blatantly lied and claimed they had already given me one—a complete work of fiction.To hide their incompetence, they sent me photos of flooring I never selected and tried to gaslight me into accepting it. When I caught them out, the owner became verbally aggressive and intimidating on the phone. They have now cowardly blocked me and ignored all emails since October. They are dishonest, aggressive, and unprofessional. I am now taking them to the Small Claims Court to recover my funds."

Recently had Lino fitted in kitchen very professional service from start to finish would highly recommend

Had my flooring fitted this morning, couldn't be happier, from the start to finish everything was so easy, friendly and professional sales rep and polite fitting team, will definitely be coming back again and will be letting my family and friends know where to go in the future. If I could give 10 stars I would. Thank you again Gem

I have used this company for a number of years now. Just had 5th lot of flooring fitted, never had any issues the sales team & office team are helpful & knowledgeable. The flooring supplied and fitted is of high quality i have recommended them to friends and family all of whom have been happy with the service they have received. Would highly recommend to anyone.

Carpets paid weekly was recommended to me from a friend who had used them.
I am glad I went with them, a rep came out and measured up. I paid a deposit and after my 1st payment was received my flooring was fitted.
Great service very pleased.
Will be getting you back for other rooms.

PLEASE DON'T ORDER ANYTHING FROM THIS COMPANY THEY STOLE £800 OFF ME AND DIDN'T GIVE ME ANY FLOORING

Avoid at all costs, the fitter give me the creeps, they fitted the wrong flooring and then blamed me, the beading is completely botched and the owners attitude was disgraceful he couldn’t even apologise just blamed us and refused to take any accountability. Save your money.

Do not use this company, very quick to come take the deposit will message you all day long nonstop about money and to inform when it needs to be paid but soon as it’s paid their ignorant unwilling to answer any queries you have, don’t waste your time ringing the office they won’t answer, they don’t give you a time or confirmation on the day or any indication that their even going to arrive. The fitter was one of the most horrible people I’ve met in my life I honestly didn’t even want to let him into the house, pulling his face about parking even though we have a private car park which was about 30% full - huffing and puffing about carrying the flooring up, trying to find a problem anywhere he could “fridge is in the way, washers in the way it needs to be unplugged” since when? Knowing full well it all can be moved all round, he has no respect for your home or your neighbours the way he was throwing the packs of laminate down after bringing them up was unnecessary all because he couldn’t be bothered his attitude was awful can’t put what I really think about him on here - will never ever use this company again, on top of all that they’ve used cheapest of cheap materials and cut corners, floors botched and beading is botched (pictures attached) maybe get more than 1 fitter on the job and look at the people your hiring instead of making it the customer’s problem. Would never recommend this poor excuse of a business absolute waste of time which I’m now having to spend more money on fixing this sad job, save your money and get a proper professional in to do it not someone they’ve just found off the street, make sure you do your research it’s something I should’ve done but only just now reading previous reviews which are surprise surprise identical to what I’ve just stated. Cowboys.

Update: spoken to the owner, didn’t even have it in him to apologise, blamed us for the sales rep putting down the wrong floor tried back tracking over and over then after telling him how unhappy I am paying for something that’s been done badly his response was “well your not paying outright for it your paying weekly” even though I paid a £310 deposit and handing over £260 to the fitter which I didn’t really want to hand over but he was treating to rip the flooring back up, your business is a joke and your attitude is rotten.

Got this outfit on social media..on 03/24 …paid 50 dept on measuring

These have took 5x£40 each month..

We had a issue with the fitter they sent…and vinyl was left unfitted

Still 15/08 it’s still not fitted….

Don’t use this company bent has they come.
Absolute joke of a company..

I’ve changed my bank accounts has they took £40 from my pip…

These will not get another penny off me..

Don’t use these trust me find another company

Update 09/24 still no contact from this outfit
Attempted to take £40 a couple of times…I have a new bank

Steve the owner stated he has evidence that I’ve damaged his goods haha

Fool

Had my living room done. Top quality carpet. Affordable prices. Very happy

Great company to work for A****

Gazz Hall

Good service. Never had an issue. Our rep replies pretty quickly (Ben). Turn around time from appointment to fitting is around 4-6 weeks which isn’t too bad. This is the second time we’ve used them and the quality of the carpets/Lino seem good. Shame they don’t take away their rubbish anymore - carpet remnants/off cuts etc but apparently they get charged to dispose of it now. Overall happy :)

Great company . Great quality carpets and excellent fitting would definitely recommend

I would rate this company a zero if it was an option! I contacted this company over a week ago and was forwarded a number for the guy who covered my area. I contacted him and it was arranged that another guy would come on Saturday last week. No one turned up, tried to contact him with no luck. Contacted the guy I had initially spoke to to be told that the guy meant to be coming had broken down on the motorway (fair enough). He also advised that one of them would contact me to rearrange for the following day, which came and went with no contact. I again contacted the first guy who said he didn’t know what was going on with his colleague and also had another 3 of his customers contact him about him not turning up, he then said he would come himself and carry out the appointment instead today (following Thursday) said he be here at 3:30pm. I contacted him at 1pm to check how he would like deposit paying and he replied so all was ready to go. Surprise surprise 3:30 came and went! At 4:20pm I messaged him to ask if he was still coming - no reply, 4:40pm I tried to ring him - no answer! Called the office to be told she would get him to ring me, explained the situation and was told the original guy was actually on holiday so had not broken down on the motorway at all (why lie!!) - anyway still no call from anyone! Avoid this company at all costs, absolutely diabolical customer service, I will now be going elsewhere.

Amazing company , used before and sure will use again , staff very friendly they do an amazing job highly recommended

Excellent service delivery and fitting was arranged quickly
The fitters were polite and friendly

Absolutely shocking service. I booked time off work for the fitting and they didn't arrive after me waiting all day and making several calls to check eta. Eventually they called and said they weren't coming so I rearranged my work shift the next day, I had no bed as had to empty the bedroom for carpet fitting and had to sleep on the sofa with a bad back. Waited all day the next day and novody arrived, again I called several timesnand was told they were coming soon. After 6pm and still no arrival of carpet fitters, I called the dalesman as office closed and feared if been ripped off. Eventually the carpet fitters arrived at 9.50pm. The said they didn't want to be there so fitted the bedroom carpet quickly then said they'd return the next day to finish the job on the stairs. The next day they arrived around 5pm.They were rude, spoke about their community service work and were lying about visiting customers on the phone to the boss whilst fitting the carpets as they laughed and joked to me that they had to say these things to keep people sweet. They left 5 bags of rubbish for me to clean away, they didn't clean up their mess they didn't use new carpet grippers or doorway covers, they re-use my old ones and left screws on these plates sticking up from the ground. It's been less than 6 months since the fitting and I've had no resolution from my complaints and the carpets are already coming away the corners of the stairs. The whole experience was stressful, aggravating and disrespectful. Absolute joke of a company.