Carrefour France Reviews 

Visited their Montpellier / Croix d´Argent store today, 14 June around 19.30 and was told by security I must leave my backpack at reception. Firstly, this is my personal possession, you have no right to ask me such thing. Secondly, I was carrying my £3k Mac and documents containing confidential company information. There's no way on earth I would leave these out of my hands. Why do you have cameras in store if you can't enforce security without asking people to leave their bags at reception. Also, at a time of climate emergency, when we should be reducing plastic waste, you should be encouraging people to shop with their backpacks to reduce plastic waste, not the other way around. Your policy is utterly insulting and treats your customers as thieves. Certainly will never again be stepping into a Carrefour store. Instead I chose to walk away and go to the nearby Casino.

I made a complaint recently because Carrefour would not accept my UK driving licence when I went to collect the car I had booked Despite several attempts Carrefour customer service could not give me a satisfactory answer or even an apology for not making it clear before I arrived that this was the case
As a result of my first trust pilot review someone called Marc contacted me from Carrefour with an explanation which did not fit or make sense to me It was also contrary to uk gov website advice
He says he is at my service but I have no way of contacting him and he didn’t respond to my edited review

Made a complaint to online customer services and they did nothing. They stated that our complaint had been passed on to the shop concerned but the manager said that they had received no details of our complaint. So they lied. Will never shop there again, lots of other shops to buy from. They are convenient but expensive so I will save money.

I ordered 3 fabric wardrobes from Carrefour.fr online. The order supposed to arrive on Feb 10th but never arrived. I have thereafter contacted Carrefour customer service (Ms. Gnagna) a few times however never got any concrete support nor answer. I finally called today Feb 20th to cancel my order. The same lady Ms Gnagna told me that she needs to contact the seller prior refund me. OMG ! It is the worst shopping experience ever. I exige Carrefour to reimburse me immediately as I PAID you and not the seller. It’s your problem to deal with your supply issue. I want my money back !!

hi all gripe of the day...Ive just been to Carrefour Bourganeuf to collect some gas for myself and my elderly neighbour and met a friend coming out of Carrefour...he had 4 sacs of wood granules for his fire and was quite happy that he had paid €7.70 per sac...i thought i had better stock up on some also,,so piled 5 into my trolley and went to pay and said to the lady i will buy 10 sacs and will come back in for the the other 5...all ok and i took out €80 to pay for 10 sacs,,,she then replied no it is €99 as they are €9.90 per sac.i told her to look at the price on the pallet and she told me that if i read where it says,,Apres remise creditee sur le compte fidelitee,,,which translates to,,After discount credited to the loyalty account..i said nowhere on the ticket does it show €9.90 a sac and as if by magic the head man of Carrefour appeared and stuck the €9.90 ticket on the pallets and said now it does.and that does not even say where the extra €2 is going..i asked if the €2 actually goes onto my fidelity card or is points added..To which he did not know the answer..this is being forwarded to Carrefour head office..also the guy who thought he had a good deal for the 4, i asked him and he said he paid by credit card and didn't even know the price he had paid.....Just to add that if you look at the right hand pallet you can see the 5 bags i put back out of disgust for them ripping people off...i'm just lucky to not struggling for money at the moment and that i did not only have €7.90 to buy a sac of pellets to try and keep warm....
Oh well gripe over but watch exactly what you do pay as this is just a rip off as i dont think €2 is added to my fidelity card. why can i not agg photos so you can see my problem give me an email address,,,,it is pointless what you replied to me

Pour une fois, nous nous sommes retrouvés avec un Noël gratuit, alors nous avons décidé de nous offrir une pause à Malte. Notre grosse erreur a été d'utiliser Carrefour Voyages, qui s'est montré, à mon avis, totalement et totalement dépourvu d'intégrité.
La première étape du problème a été la perte de notre valise principale par Air Malta. Nous n'en avons repris possession qu'après qu'ils l'aient trouvé, l'aient perdu à nouveau puis l'aient redécouvert - quatre heures avant notre retour à la maison. Lorsqu'elle a été approchée, la représentante de la compagnie aérienne a simplement crié des invectives et lui a tourné le dos. Joli.
Le transport jusqu'à l'hôtel n'a pas pris la peine de nous attendre, a haussé les épaules et nous a dit de prendre un taxi. (Carrefour a maintenant remboursé ce coût). Mais lorsque nous avons rencontré le représentant local le lendemain, nous avons rencontré un torrent d'injures dès qu'il a réalisé qui nous étions.
Nous avons appelé Carrefour Voyages, qui nous a dit d'appeler leur numéro d'urgence, ce que nous avons fait - il s'est simplement déconnecté une seconde après avoir répondu. À plusieurs reprises.
Dans l'ensemble, nous avons passé Noël à chercher des magasins ouverts pour répondre à nos besoins de base. Pour rendre les choses plus difficiles, notre stock principal de médicaments se trouvait dans la valise manquante, nous opérions donc avec des médicaments réduits (et à ces occasions où nous essayions de savoir comment accéder à un médecin pour obtenir des médicaments d'urgence, nous recevions des abus de tous leurs représentants). Très peu de temps sur ce voyage a été agréable.
A notre retour en France, la réponse dédaigneuse de Carrefour Voyages nous a choqués. Leurs offres étaient dérisoires et franchement insultantes, et ils ont précisé que les Bad Experiences faisaient partie intégrante de leurs forfaits.
Je recommande fortement de chercher ailleurs si vous voulez passer des vacances agréables - si c'est mauvais, ils érigeront simplement un doigt métaphorique. En effet, ils sont si dédaigneux que je suis obligé de supposer que l'organisation Carrefour dans son ensemble est totalement indigne de confiance, et bien que nous n'y fassions pas souvent nos courses, cela changera désormais à jamais - qui sait ce qui se passerait si de la viande était mauvaise !
Dix-sept cent cinquante euros pour quatre jours d'enfer. Merci Carrefour !

For once, we found ourselves with a free Christmas, so we decided to treat ourselves to a break in Malta. Our big error was to use Carrefour Voyages, who showed themselves to be, in my opinion, completely and utterly devoid of integrity.
First step of the problem was the loss of our main suitcase by Air Malta. We regained possession of this only after they had found it, lost it again and then rediscovered it - four hours before we returned home. When approached, the airline representative simply screamed invective and turned her back. Nice.
The transport to the hotel didn’t bother to wait for us, shrugged and told us to get a taxi. (Carrefour have now reimbursed this cost). But when we met the local representative next day, we encountered a torrent of abuse the instant he realised who we were.
We called Carrefour Voyages, who told us to call their emergency number, which we did – it simply disconnected one second after answering. Repeatedly.
Overall, we spent Christmas hunting for open shops to fulfil our basic needs. To make it more difficult, our main stock of medicines was in the missing suitcase, so we were operating on reduced medications (and on those occasions when we tried to find out how to gain access to a doctor to get emergency medicines, we received abuse from all their representatives). Very little time on this trip was pleasant.
Upon our return to France, the dismissive response of Carrefour Voyages shocked us. Their offers were derisory and frankly insulting, and they made it clear that Bad Experiences are an integral part of their packages.
I strongly recommend looking elsewhere if you want an enjoyable holiday – if it is bad, they will simply erect a metaphorical finger. Indeed, so dismissive are they that I am forced to assume that the Carrefour organisation as a whole is totally untrustworthy, and whilst we do not shop there often, that will now change to never – who knows what would happen if some meat was bad!
Seventeen hundred and fifty Euros for four days of hell. Thanks, Carrefour!

Barbie Holiday joyeux Noël 2022 vendu a 51,18€ à carrefour serignan, on l'a trouvé à 35,95€ à Auchan, foutage de gueule

Refusal to repair our coffee machine bought 6 months ago. They claimed it wasn't broken but refused to test it in front on us in the shop.
More importantly the rude attitude of the server means I will never buy any electrical goods at Carrefour again - you can find the same in the other supermarkets who know what customer service means.
[This review refers to Carrefour Vichy, perhaps others are better?]

Carrefour Rambouillet, lors de votre operation Carrefour LION SABATIER, j ai reserve un couteau SANTOKU.reservation FR81655859, Le 10 aout 2022 j'ai eu un mail de vos services "l'equipe carrefour Lion Sabatier International " me signalant que le couteau etait disponible. Je me suis presente au magasin pour en prendre reception. il m'a ete retorque que celui-ci n'avait pas ete recu !!! je me suis presente jusqu au mois d'Octobre et on me signale toujours "non delivre" comme je le soupconnais a l'epoque, je suppose que cela n a pas ete perdu pour tout le monde. Normal, on est en France. Cordialement

Fake new
Ou ...intox sur Catalogue Bing : FAIRY PLATINIUM Mega Format à - 50% introuvable dans les Carrefour Market.

I wanted to return a damaged product, with the receipt and everything and they still didn´t want to attend me. Extremely rude

my deposit for the car i rented was 1000 euros and took a MONTH to be returned!

Purchased garden table. Order number 517331719 from Carrefour drive at Lattes ,but was found to be defective with marks on surface, but Carrefour drive refused to cover the expense of returning item to the store and they refused to collect and deliver a replacement, avoid at all costs they just break the law on defective goods sold as new .

Who In Carrefour enabled the ticket scan to exit the self service.
This is the height of stupidly.
Paid for groceries put receipt into my wallet. Gate won't open so put product on the ground, get receipt out and scan. The barrier opens, and put receipt back into my wallet and pick up groceries. Barrier closes, but you can't rescan. Won't be going back, total losers. Treating customers like prisoners. Limoges Carrefour

J'ai commandè una livraison 1h le 1 Juin, et ils ne l'ont jamais envoyé. J'ai un handicap et je ne peux pas marcher donc et j'avais besoin de la livraison ce jour-là. J'ai passé la journée à téléphoner et à attendre 30 mn à chaque fois. J'ai parlé à 4 opérateurs différents et personne n'a résolu le problème pour moi. le lendemain, on m'a dit qu'ils me rembourseraient le montant total dans les 48 heures. 7 jours se sont écoulés et je n'ai pas été remboursé. Je n'achèterai plus chez eux.

I ordered a delivery in 1 h on 1st June, they never sent it. I have an handicap and can't walk, so I really needed to have the food delivered that day. I spent the day to call and be put on waiting for 30 minutes every call. I talked with 4 different operators and they couldn't solve the problem. The day after, they told me they would have refund it in 48 hours. 7 days after I still have no refund. I will never buy from Carrefour anymore.

I was at the self service checkout in Ste Maxime and had paid for my goods. Whilst I was waiting for bank card receipt to be generated I started packing my ice bag. A member of staff came over to the checkout. She looked into my bag and then checked the goods ordered. She said something to me which I didn’t understand but then said tout bien. I felt embarrassed as she clearly thought I hadn’t paid for all my goods which I had. I have been shopping at Carrefour on and off for 25 years. Never experienced anything like it here or anywhere else. Not happy Carrefour. Not happy at all. Elizabeth Salem

Carrefour Leon France Location de Voiture
(Carrefour Leon France Car Hire - WARNING)

1. The “excess” you commit to in case you have an accident must be paid in ACTUAL CASH (no cards accepted) BEFORE YOU GET THE CAR - THIS IS ANYWHERE FROM €200 TO €1,000
2. THERE IS NO WARNING OF THIS POLICY ON THEIR WEB SITE
3. You may get an incompetent member of staff (as we did) who also carries the “no card payments” policy onto the payment for the hiring of the car and be faced with a demand for €600 (€400 cash for the hire and €200 cash for the excess)before you can hire the car.
4. When you point out that these policies are:
(a) assuming customers are criminals likely to avoid paying the excess in the event of an accident
(b) assuming people carry around large quantities of cash and
(c) the combination of cash deposit policies, lack of web site informing of these cash deposit policies and incompetent staff demanding huge amounts of cash from customers before allowing them to hire a car may well be DAMAGING THEIR CAR HIRE BUSINESS

YOU GET A RESPONSE FROM CARREFOUR SAYING THEY HAVE THESE POLICIES BECAUSE THERE IS SOME GLITCH IN THEIR PAYMENT SYSTEM - BUT NO INDICATION THEY ARE PLANNING TO ADDRESS ANY OF THE ABOVE ISSUES

NOW YOU KNOW WHY CARREFOUR CAR HIRE IS A COMPLETE AND UTTER MESS AND IS MOST LIKELY TO SCREW UP YOUR CAR HIRE, LEAVE YOU ANGRY AND WASTE HOURS OF YOUR TIME

THIS BUSINESS SEEMS TO BE DOING EVERYTHING POSSIBLE TO BANKRUPT ITSELF

THIS WAS THEIR RESPONSE
When the vehicle was delivered, there was a total misunderstanding:
- For the deposit (security deposit) of 200 €, in fact, we cannot take it by credit card. Our system is not equipped with the CB imprint and we deeply regret it. So the deposits are to be left by check or in cash. So cash for your case. WHY HAVE A DEPOSIT - NO OTHER REPUTABLE CAR HIRE COMPANY DOES - ASSUMES WE ARE CRIMINALS - NO INTENTION TO FIX THE PROBLEM FOR FUTURE CUSTOMERS AND NO PLAN TO LET PEOPLE KNOW ABOUT THIS CASH DEPOSIT ON THE WEB SITE
- On the other hand for the payment of the rental is 450 €, you could pay by credit card without problem. It is there that there was a problem of understanding and a big waste of time for you. Moreover, suddenly, during the new reservation for the day you have paid in credit card. COMPLETELY MISSING THE MESS THEIR INCOMPETENT STAFF MEMBER CAUSED THROUGH THE ATROCIOUS TRAINING PROVIDED BY CARREFOUR
We are very sorry for this inconvenience.

The supermarket is ok, but the prices... Gosh... I pay almost double for the same amounts I pay in other supermarkets... That's weird since this brand surely has a bigger coverage than most of its competition.
Sure, it's my choice from where I buy my food, but just saying... It's really not ok since lots of fresh products go to waste because of that. What's the deal with paying 1 euro for bananas and 6 for French grown products...

My dad had an accident caused by an employee, needed to go to hospital and had 10 stitches.
Since the incident, the communication from Carrefour Nice has been appalling. SHAME ON YOU. My poor dad had to take multiple trips to hospital, he is over 70 and it has shaken him so much. He has tried multiple time to contact but no one has ever returned his calls.

Returned a 3lt box of wine after opening it , it was rank with chemical smell and taste, service desk operative in Quillan said, use it as vinegar and if I wanted good wine buy a bottle! I must question carrefour recruitment procedures as the level of ignorance and rudeness of this member of staff was a new low.