Carrick Travel Reviews 10

Booked a cruise with this company in Feb 2025, our cruise is in November this year, we was asked if we wanted the free parking in Southampton which we agreed to, we have just found out that it was never arranged and now we have no parking, we are devastated, this company couldn't organise itself out of a paper bag !! Avoid if you wand a hassle free holiday.

3 star hotel, charging 5 star prices. Sadly this hotel has a 5 star sign on the hotel which might have been the case many years ago, but not today. The hotel is very worn ( have taken pictures), I was given a hotel facing a wall (which was then changed to facing a public staircase) and everything at the hotel was excessive in price I.e. 50 Euros for parking, 50 just to use the sauna (they advertise as a wellness hotel) and 50 for breakfast. The staff were amazing though which is why the 2 star rating, but sadly the hotel is advertised incorrectly.

Booked a couple of holidays with Candy and her team at the Pershore office in the last few weeks and received a totally seamless and first class service!
Would use them again without hesitation..

Very disappointed with the whole booking process and felt it was very much DIY… we should have booked using our own previously used method of using the internet to book flights and hotel separately. Considering the cost of our holiday £5,000 we received little information about anything, printed off our own tickets and have yet to receive a friendly telephone call to ask if we enjoyed our holiday… not good customer service considering we contacted the travel agent from the resort to express concerns.

Excellent company. Nothing is too much trouble and they certainly know their stuff. Would not use anyone else to book with.

Booked 4 days to Disneyland Paris for myself and my little boy in May/June. Booked for Halloween with inheritance from my mum who passed away in March.
Explained to staff on initial visit that I hadn't travelled abroad since 2015 & needed guidance as I wanted everything to be perfect. To make a memory with my child. I was still very much grieving at this stage & was hardly focused.
Staff were delighted to take full payment of nearly £5000 from me that day & assured me they would deal with everything. Organising direct airport trips etc etc.
I was informed no further action would be needed until weeks before travelling and left it at that.
Mid-October, I visited branch again to pick up travel documents. No concerns noted.
Staff went through travel documents with me, all perfect. Every t crossed every i dotted. Lovely.

Arrived at BHX at 4am on 29.10.23 after booking in online and queued to drop our luggage and get our boarding passes. Wrangling an excited child and double checking we had enough euros and that I'd packed everything was my primary concern.
Getting to desk, I was brutally informed that the expiry date of my passport was 5 months away.
This confused me, as I noted, I haven't travelled since 2015...what did that matter? It was still in date.
But, no, as regular travellers amongst you likely have already clocked. Post BREXIT travel needs passports to be 6 months or over. We couldn't fly.
Our holiday was over before it began.
Disney will give a refund up to 5 days before travel, no recourse other than that. Which is fair enough I suppose.
As 29.10.23 was a Sunday, I went into Carrick the following day to try and salvage something and staff informed the only way to get anything back was through my travel insurance.
I requested they do this.
To which they inform that it was my responsibility to organise separate insurance??? It was THEN they informed me this!
I'm sorry what??
What EXACTLY did I pay £5000.00 for?
The whole thing strikes me as bad faith, mean spirited and shockingly lazy!
The REASON I went through a travel agent at all was that I didn't have the confidence to do it alone!! I haven't travelled in 7 years! I didn't have a clue and I paid over the odds to not be put in this situation!!

The fact I ordered a new passport on 29.10.23 and it arrived 2 days later is proof if Carrick had provided me the assistance I desperately needed and PAID FOR yet failed to deliver things could have been different!
As far as Disneyland and Air France was concerned, the onus was entirely on me, to have insurance, to sort my passport.
I'm sure that's true.
But I was extremely vulnerable. I was/am grieving. I'm a single mum and a nurse who worked solidly through COVID19 and following pressures over past few years hardly having time or will to check out air travel rules introduced over recent times and then through the trauma of nursing my mum through cancer and death.
I'm not rich, I have to watch every penny and could have done with sinking money mum left me into savings.
But, I wanted to create a memory for my son and in the end, gave him a trip to and from Birmingham airport as well as lose every penny my mum left me!
But the staff in Carrick were "Sorry"
Moral of this story, use Google to book holidays literally NO point going through a travel agent.
Paying for a Travel Agent!
Especially one who clearly doesn't give a single care for their clients!!

Beware when using this company. I did last Christmas and, because my name was incorrect on my ticket, due to the carelessness of one operator and the assurance of another operator that this would not matter, it did!! The error cost me an extra £1000 plus, to alter my ticket. Never again Carrick!!

Once again, excellent service from the ladies (and Gents] at Carrick. Dream holiday booked, nothing was too much trouble.

I highly recommend booking your next holiday with Carrick.

Carrick Travel - Leger Holidays - Duke Of Gordon Hotel, Kingussie, PH21 1HE

I had booked a holiday for 9th September 2019 - Highland Tour to include Steam Train Adventure - second day staying at the Duke Of Gordon Hotel. First stop at Hotel in Sterling was horrendous. A holidaymaker had previous informed Leger Holidays of Tomato allergy. Her food was served with chopped tomatoes. She requested a new serving only for them to disappear for ten minutes, scrape off the tomato but left bits and tomato seeds under the salmon. She refused to eat the starter because of her allergy.

This holiday was for me, an introduction to Scotland and its people.
On my arrival at the Duke of Gordon Hotel, Kingussie we were given our key to a room. Dinner was served 20 mins later so I left the room. On my return to the room at 10pm, I heard a loud whistling and humming noise, after a few minutes it stopped. I retired only for the noise to continue.
I reported this to reception and told there was only another small room available, If the noise was intolerable then request a change.

I was told later, when water was used in the hotel the noise would be present due to pump and tank problems. This was confirmed by the manager the next day saying he was sorting the problem out.

Eventually, the night porter after I insisted, arranged another room.
This room I accepted. After 5 mins there was further noise, apparently this was due to the kitchen extractor fans. I tried to phone using room service, phone did not work. I went to reception - the night assistant came to the room, agreed it was very noisy but could do nothing. He then left after I again insisted, a room suitable for my needs. I asked to speak to the manager only to be told he does not stay at the hotel and would not be available till 8am the next day. THIRD ROOM, NIGHT ONE was given. This was so hot, 80 degrees on my watch. I opened the window only to be met with the extractor fan again.
I was told the next day by the driver of the coach tours that I had been given 3 drivers room on the first night. (I paid £1200.00 for this holiday) he offered to hold the tour departure while I spoke to the manager.
I had to search for the manager who was found hiding behind a half glass door watching.
He became abusive, and said he would sort all.
Later that day, before dinner, I was shown a room which appeared to be better than the last three on the previous night. I had already spoken to Leger Holidays who said there was nothing they could do, if I went home then it was all down to my own expense. I was told to speak to the Manager to arrange my transport home.
On my return to the fourth room found an intolerable downpour onto the bedroom window - the guttering was broken. I went to reception to see female on duty who was rude but eventually found me another room.
Before dinner I spotted the manager and driver talking. I requested he arrange my departure, he was rude and at one stage in front of the desk - told me to shut up.
Train was arranged for early morning- Extra cost -
I was shown which door to leave through the following morning by the female receptionist.
I left to catch the early morning train, only for the Hotel Manager of DUKE OF GORDON HOTEL - KINGUSSIE - to arrive 20 mins later to instigate an argument. He waved his hands saying - come on then, start shouting at me. His actions can only be described as abusive, malicious, premeditated and violent, which apparently in Scotland is considered a very serious offence. He is allowed to operate a Hotel with fragile holiday makers such as elderly and vulnerable.
He was not prepared to visit hotel on the night of the issues but followed me to the station. WHY?

Regarding the food- it was disgusting, both myself and another lady guest requested no pineapple on the prawn cocktail which was listed. They never listened placed the BREAKFAST BOWL in front of us with chopped pineapple all over the starter.

As for the tour dates, all had been changed without prior notice. The day of the Steam Train Tour, was changed with the earlier booked Diesel Train Ride. As the dates had been changed we were told to try and get a seat as it was also used by the general public.
Elderly people, some with walking disabilities were told to find their own seat if possible. All on that tour should be offered another holiday by Leger Holidays.

Carrick Travel, Leger Holidays have both been appalling in their support. To condone an abusive manager together with the hotel, who they have passed with credibility to the public is disgraceful.
The tour was mainly elderly who are in their 80's, too frightened to complain when needs must.
Not an offer of a discount towards another holiday or return of money was offered.

NOW TELL ME CARRICK TRAVEL THAT YOU SUPPORT THE PUBLIC. NO WONDER HIGH STREET TRAVEL SHOPS HAVE TO CLOSE.

I have since received a letter from CARRICK TRAVEL with NO STAMP - DELIBERATELY I MAY ADD - costing me £2.00 as they had not used their company envelope for it to be returned. The envelope contained their non compliance of customer satisfaction, repeating the complaint was closed.
Too many operators have no morals.

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