Cars2 Ltd - Yorkshires Trusted Motor Group Reviews 

1,004
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 221 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the staff members are extremely welcoming, polite, and helpful, ensuring that the entire purchasing process feels smooth and straightforward. Many people deeply appreciate the friendly atmosphere, professional guidance, and stress-free environment when buying a new vehicle from the showroom. Some reviewers were not happy with the aftersales service, noting frustrating experiences with unaddressed mechanical faults, unexpected vehicle damage, and prolonged repair delays. A few other people also felt that communication could be improved, experiencing difficulties when trying to get updates or resolving issues after the initial sale.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are friendly, helpful, and... See more

Service

Reviewers highlight ambiguous aspects of service, as experiences vary significantly. While some consumers... See more

Product

Clients share ambiguous opinions on product. While some reviewers highlighted that the car was a good car... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark contrast in their interactions. While... See more

User experience

Customers had positive experiences with user experience, highlighting the buying process as simple and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good experience, Adeel was great not a pushy salesman which is appreciated. Too many checks with mananger though so maybe staff could be given a bit more responsibility. Also it would be better to... See more

Company replied

Rated 3 out of 5 stars

Had to take my car into the Bradford store for a safety recall, the staff were extremely friendly & welcoming. A courtesy car was provided, not the cleanest state but it was just for a short time. Th... See more

Company replied

Rated 5 out of 5 stars

From an initial view to the end of actual purchasing my new vehicle, it has been a simple process and that means a lot to me. George and Ed have been wonderful in making this seamless so thank you bot... See more

Company replied

Rated 5 out of 5 stars

From walking into the showroom up to buying our Dacia, the whole experience was excellent. No pressure, just fabulous friendly service. Ed has been there throughout, friendly, very helpful and always... See more


Company details

  1. Car dealer

Written by the company

With dealerships in Barnsley, Bradford, Huddersfield & Wakefield, we have a huge range of new & used cars for sale from Hyundai, Nissan, SEAT, MG and Renault/Dacia. View our stock online at Cars2.co.uk


Contact info

3.6

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 74% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(1,004)

223 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service was outstanding

The service was outstanding - helpful, friendly, knowledgeable and informative. What made it particularly outstanding was the treatment I received from Vertu in Bradford who lied to me, cancelled appointments and said it was my fault, and wanted the car for 3 days to do the work that cars2 did in a day, all of which wasted 4 months! Refreshing change!

20 April 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Hi Julian, thankyou for taking the time to leave the team a 5-star review. Have a great day :)

Rated 5 out of 5 stars

Our salesman Paul

Our salesman Paul, was a pleasure to work with, from start to finish. Even with an insurance issue, Paul overcame the problem. Well done Paul. 👍👍

29 April 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Thankyou Ian for the wonderful 5-star review. Have a great day and don't hesitate to get in touch if we can assist you further :)

Rated 5 out of 5 stars

Good service

Good service

29 April 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Thankyou Steven for the 5-star feedback!

Rated 5 out of 5 stars

Ace Customer Service and Experience…

Ace Customer Service and Experience from start to finish. Pete, George and Nick were all fantastic, very knowledgeable about the car I purchased and I would highly recommend anyone to purchase from Cars2 Renault Dacia in Huddersfield.

28 April 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Thankyou so much Laura for the wonderful 5-star feedback. Have a great day and don't hesitate to get in touch if we can assist you further!

Rated 1 out of 5 stars

​🚨 AVOID AT ALL COSTS

​🚨 AVOID AT ALL COSTS – ABSOLUTE DISGRACE 🚨
​I strongly advise anyone considering Cars2 Bradford to stay as far away as possible. My experience with them has been a complete nightmare.
​Incompetence: They held my car for a month and a half, claiming they were fixing the issue. After waiting all that time, I got the car back in the exact same condition it was in before I dropped it off. They are clearly incapable of performing basic repairs.
​Dishonesty: They explicitly told me they had replaced the faulty parts, which turned out to be a blatant lie. Nothing was fixed, and no actual work seems to have been done.
​Customer Service: Zero communication and zero accountability. To keep a customer's vehicle for 6 weeks and return it broken is beyond unprofessional—it’s a scam.
​Do yourself a favor and find a dealership that actually knows how to fix cars and values honesty. I will never use their services again.
​Rating: 0/5 (if I could)

28 April 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Hi Tristan. Thank you for your feedback however it is a shame you feel this way. We have spent multiple weeks working with the manufacturer to understand what is wrong with your car and whilst regrettable, there was no way of knowing further issues would develop 48hrs after your car was collected. Cars2 is not in a position to assist you in your attempts to return the vehicle to the lease company and as a result of not being able to meet your expectations, we welcome your decision to take your car to another dealer.
Cars2 Social Media Team

Rated 5 out of 5 stars

Josh was a pleasure to meet

Josh was a pleasure to meet . A smart young man , very helpful and courteous. Did us a great deal at Renualt Huddersfield. Highly recommend 😁👍

27 April 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Hi Andrew, we are so pleased to hear about your 5-star experience with Josh and the team at Cars2. Don't hesitate to get in touch if we can assist you further. Have a great day!

Rated 5 out of 5 stars

5 star service from Car2 Huddersfiled

5 star service from Cars2 Huddersfield. I had decided on Cars2 after doing very thorough research on the pricing of the car I was interested in. The car I finally purchased was the most competitively priced and the highest comparative spec of all the similar models offered by the various dealerships. So a great deal for me from Cars2.
Adeel in particular was super helpful by picking me up from the local station and very professional in conducting the final sale. Explaining all the steps as he went through them. Could not be happier with the overall experience. I highly recommend Cars2. Ask for Adeel for top class service. Thank you

26 April 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Thankyou James for taking the time to leave the team a wonderful 5-star review. Have a great day and don't hesitate to get in touch if we can assist you further!

Rated 5 out of 5 stars

Great experience

Great experience on purchase of new car

24 April 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Thankyou Adam for the great 5-star feedback!

Rated 5 out of 5 stars

The Staff Abbas was so helpful and all…

The Staff Abbas was so helpful and all went well, can’t really complain. I am happy. Thanks MG cars2 Bradford.

23 April 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Thankyou Abdul for taking the time to leave Abbas and the team a wonderful 5-star review!

Rated 5 out of 5 stars

New car

A very welcoming showroom,Paul's very polite, friendly and excellent at his job.

23 April 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Thankyou Nicola for the great 5-star review!

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, friendly staff, car delivered on time, happy to recommend.

22 April 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Thankyou Andrew for the great 5-star feedback. Have a lovely day!

Rated 5 out of 5 stars

Spoke to Dominic at Nissan Wakefield…

Spoke to Dominic at Nissan Wakefield who was amazing from start to finish. I had been in contact with him for a few months and he has been helpful and professional every time I have spoken to him. Have now got the exact car I wanted and cannot praise him enough
His service has been second to none

20 April 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Thankyou Sharon for the 5-star feedback regarding your experience with Dominic and the team. Have a great day and don't hesitate to get in touch if we can assist you further!

Rated 5 out of 5 stars

Brad

Brad
Fantastic service. Well done Brad.
Very good salesman. Knows hus stuff

18 April 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Hi Paul, thankyou for the great 5-star feedback regarding your experience with Brad and the team!

Rated 5 out of 5 stars

Great experience

Great experience

17 April 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Thankyou Ben for the 5-star feedback!

Rated 4 out of 5 stars

Good experience

Good experience, Adeel was great not a pushy salesman which is appreciated.
Too many checks with mananger though so maybe staff could be given a bit more responsibility.
Also it would be better to change the batteries in the keys rather than have 2 keys that both need batteries which we now have to go and get. And explain there is no spare tyre so that could be sorted prior collection. Remember it’s the little things that can make a big difference.

18 April 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Hi Lynette, thankyou for taking the time to provide us with feedback. We will take this on board. Please don't hesitate to get in touch if we can assist you further!

Rated 5 out of 5 stars

Great service

Great service

17 April 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Thankyou Karen for the 5-star review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look