No help whatsoever. There's no need for me to even explain my review, there are so many others who have already said the same thing I'm going through with my so-called warranty. Very sad.
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See what reviewers are saying
Most the time then don’t approve the estimate from the mechanic is really a bad company So if you want to loose your money go ahead
Simplesmente um porcaria esta garantia, imaginava que este tipo de ladroagem só acontecia no Brasil e pela minha surpresa descobri que acontece aqui também, quero cancelar urgentemente esta garantia... See more
Service Advisor here: -Can’t get a hold of ANYONE. Leaving voicemails does nothing. The policy holder has been having to call to get anyone to call me back regarding their claim. -They tell me... See more
Company details
Information provided by various external sources
CARS Protection Plus offers comprehensive service contracts with a wide range of coverage to meet the specific needs of your vehicle and your budget.
Contact info
4431 William Penn Hwy, 15668, Murrysville, United States
- 888-335-6838
- CustomerService@carspp.com
- www.carsprotectionplus.com
1.2
Bad
513 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
The info needed by the mechanic was not…
The info needed by the mechanic was not properly relayed from Cars
to the mechanic, thus holding access up for my car usage. Also, my
car was still ridable before the repairs. Cars Plus would not let me
use my car at all, until parts were shipped to my mechanic and repaired. I guess Cars cannot trust customers or customers mechanics to be honest!! Cannot figure out any other reason!
14 January 2019
Unprompted review
Reply from CARS Protection Plus
Hi Elizabeth,
Thank you for sharing your experience with us. We apologize that you are unhappy with our service. As an A+ rated business by the Pennsylvania Better Business Bureau, our goal is to always deliver the best customer service and products in the industry. We would be happy to discuss this matter further with you. Please contact our Customer Service Department at 888-335-6838 between the hours of 8:30am and 5:00pm (eastern standard time) or email CustomerService@carspp.com. Thank you.
Covered some but not every thing stated…
Covered some but not every thing stated in the documents. Only covered percentages of parts not full coverage unless I delayed repairs and allowed them to ship parts.
10 January 2019
Unprompted review
Reply from CARS Protection Plus
Hi Parnell,
Thank you for sharing your experience with us. We apologize that you are unhappy with our service. As an A+ rated business by the Pennsylvania Better Business Bureau, our goal is to always deliver the best customer service and products in the industry. We would be happy to discuss this matter further with you. Please contact our Customer Service Department at 888-335-6838 between the hours of 8:30am and 5:00pm (eastern standard time) or email CustomerService@carspp.com. Thank you.
Horrible company
Horrible company! Beware transmission went out a few days before warranty ran out and they would only offer a USED transmission to fix my vehicle. Everyone knows that is not a good idea. You never know what kind of condition that 500 dollar trans was in. How they got BBB rated we will never know.
9 January 2019
Unprompted review
Reply from CARS Protection Plus
Hi Kerry,
Thank you for sharing your experience with us. We apologize that you are unhappy with our service. As an A+ rated business by the Pennsylvania Better Business Bureau, our goal is to always deliver the best customer service and products in the industry. We would be happy to discuss this matter further with you. Please contact our Customer Service Department at 888-335-6838 between the hours of 8:30am and 5:00pm (eastern standard time) or CustomerService@carspp.com. Thank you.
SCAM!!!
This warranty was definitely not worth the money, and the dealership that sold it to me didn't give me any other options. They're only open Mon-Fri 9-5 so if you break down on a Saturday, forget about it. They were closed the entire week of Christmas so I paid per day to have my car stored. When I called them to ask what service department they work with, they told me it was illegal to give me that info so I had to call a dozen places before I found one that accepts them. Things that are on my list of things that should be covered, end up not being covered. Its a scam! Shady dealerships only do deals with other shady businesses. This was by far the worst investment of my life, many tears shed over a P.O.S. car.
9 January 2019
Unprompted review
Reply from CARS Protection Plus
Hi Kristin,
Thank you for sharing your experience with us. We apologize that you are unhappy with our service. As an A+ rated business by the Pennsylvania Better Business Bureau, our goal is to always deliver the best customer service and products in the industry. We would be happy to discuss this matter further with you. Please contact our Customer Service Department at 888-335-6838 between the hours of 8:30am and 5:00pm (eastern standard time) or CustomerService@carspp.com. Thank you.
This company will NOT refund your money…
This company will NOT refund your money if you trade vehicle in on a new one only if you have been repossessed by bank or totalled lost over $3000 on this crap. Dont reccomend would give no stars if i could
7 January 2019
Unprompted review
Reply from CARS Protection Plus
Hi Mark,
Thank you for sharing your experience with us. We apologize that you are unhappy with our service. As an A+ rated business by the Pennsylvania Better Business Bureau, our goal is to always deliver the best customer service and products in the industry. We would be happy to discuss this matter further with you. Please contact our Customer Service Department at 888-335-6838 between the hours of 8:30am and 5:00pm (eastern standard time) or email CustomerService@carspp.com. Thank you.
No matter what time of day you call you…
No matter what time of day you call you will never get an answer. I've been calling to upgrade coverage for I don't know how long.
7 January 2019
Unprompted review
Reply from CARS Protection Plus
Hi Georgia,
Thank you for sharing your experience with us. We apologize that you are unhappy with our service. As an A+ rated business by the Pennsylvania Better Business Bureau, our goal is to always deliver the best customer service and products in the industry. We would be happy to discuss this matter further with you. Please contact our Customer Service Department at 888-335-6838 between the hours of 8:30am and 5:00pm (eastern standard time) or email CustomerService@carspp.com. Thank you.
Things on the motor are bad and I had…
Things on the motor are bad and I had to pay 1300 and now you want me to pay more for things that are wrong
7 January 2019
Unprompted review
Reply from CARS Protection Plus
Hi Jessica,
Thank you for sharing your experience with us. We apologize that you are unhappy with our service. As an A+ rated business by the Pennsylvania Better Business Bureau, our goal is to always deliver the best customer service and products in the industry. We would be happy to discuss this matter further with you. Please contact our Customer Service Department at 888-335-6838 between the hours of 8:30am and 5:00pm (eastern standard time) or email CustomerService@carspp.com. Thank you.
prettymuch worthless warrantee....
MY Ford manufacturer requires Ford motor parts only and CARS wanted to pay only for after market cheap junk. had a coil pack blow with a spark plug and had to have head machined... they would not approve to replace all 8 spark plugs...if your going to change 1 plug you need to replace a matching set! CARS only paid 75 dollars labor and the cost of parts...i had to pat the rest and and out of a Bill of around 600.00 they only paid about 100.00 of it i spent out of pocket over 500...
7 January 2019
Unprompted review
Reply from CARS Protection Plus
Hi Kevin,
Thank you for sharing your experience with us. We apologize that you are unhappy with our service. As an A+ rated business by the Pennsylvania Better Business Bureau, our goal is to always deliver the best customer service and products in the industry. We would be happy to discuss this matter further with you. Please contact our Customer Service Department at 888-335-6838 between the hours of 8:30am and 5:00pm (eastern standard time) or email CustomerService@carspp.com. Thank you.
The first claim I made was questioned…
The first claim I made was questioned your representatives basically interrogated me about my car and claim,only partially covered one issue with my vehicle
6 January 2019
Unprompted review
Reply from CARS Protection Plus
Hi Jamel,
Thank you for sharing your experience with us. We apologize that you are unhappy with our service. As an A+ rated business by the Pennsylvania Better Business Bureau, our goal is to always deliver the best customer service and products in the industry. We would be happy to discuss this matter further with you. Please contact our Customer Service Department at 888-335-6838 between the hours of 8:30am and 5:00pm (eastern standard time) or email CustomerService@carspp.com. Thank you
Claims
They do not come close to paying the price mechanics charge for labor.
5 January 2019
Unprompted review
Reply from CARS Protection Plus
Hi Harriet,
Thank you for sharing your experience with us. We apologize that you are unhappy with our service. As an A+ rated business by the Pennsylvania Better Business Bureau, our goal is to always deliver the best customer service and products in the industry. We would be happy to discuss this matter further with you. Please contact our Customer Service Department at 888-335-6838 between the hours of 8:30am and 5:00pm (eastern standard time) or email CustomerService@carspp.com. Thank you.
Was NOT even recongized by…
Was NOT even recongized by dealers,wouldn't recommend to anyone
5 January 2019
Unprompted review
Reply from CARS Protection Plus
Hi Johnny,
Thank you for sharing your experience with us. We apologize that you are unhappy with our service. As an A+ rated business by the Pennsylvania Better Business Bureau, our goal is to always deliver the best customer service and products in the industry. We would be happy to discuss this matter further with you. Please contact our Customer Service Department at 888-335-6838 between the hours of 8:30am and 5:00pm (eastern standard time) or email CustomerService@carspp.com. Thank you
rip-off
rip-off - don’t buy this. You think you are covered until they deny it. I would not buy this if I had it to do over.
I had 2 things I needed:
- driveshaft flex joint ($160), CARS covered w $100 deductible
- transfer case motor ($1500). Not covered
4 January 2019
Unprompted review
Reply from CARS Protection Plus
Hello Customer,
Thank you for sharing your experience with us. We apologize that you are unhappy with our service. As an A+ rated business by the Pennsylvania Better Business Bureau, our goal is to always deliver the best customer service and products in the industry. We would be happy to discuss this matter further with you. Please contact our Customer Service Department at 888-335-6838 between the hours of 8:30am and 5:00pm (eastern standard time) or email CustomerService@carspp.com. Thank you
Reply from CARS Protection Plus
Hi Renee,
Thank you for sharing your experience with us. We apologize that you are unhappy with our service. As an A+ rated business by the Pennsylvania Better Business Bureau, our goal is to always deliver the best customer service and products in the industry. We would be happy to discuss this matter further with you. Please contact our Customer Service Department at 888-335-6838 between the hours of 8:30am and 5:00pm (eastern standard time) or email CustomerService@carspp.com. Thank you
Poor customer service and policy
I did not like the fact that when I called to ask if something was covered they would not answer that except to tell me to take it to a repair shop and have them submit the quote for approval. I was even told rudely that if I do not see it written out on the leaflet that it was obviously not covered. They also do not cover any wiring issue and I had to payout of pocket for a new door harness and keyless entry panel. Also I had very limited options for local coverage as most would not take this and required me to pay first.
2 January 2019
Unprompted review
Reply from CARS Protection Plus
Hi Kevin,
Thank you for sharing your experience with us. We apologize that you are unhappy with our service. As an A+ rated business by the Pennsylvania Better Business Bureau, our goal is to always deliver the best customer service and products in the industry. We would be happy to discuss this matter further with you. Please contact our Customer Service Department at 888-335-6838 between the hours of 8:30am and 5:00pm (eastern standard time) or email CustomerService@carspp.com. Thank you.
I am very disappointed in the car…
I am very disappointed in the car protection I paid for. I paid for four years, and so far you have only put out a few hundred dollars. Where as I have put out almost $2,500 in repairs to my car . That you have not covers, I feel like I have wasted my money on your so called car protection.I hope you people can find a better way to treat your customers.
2 January 2019
Unprompted review
Reply from CARS Protection Plus
Hi Lenae,
Thank you for sharing your experience with us. We apologize that you are unhappy with our service. As an A+ rated business by the Pennsylvania Better Business Bureau, our goal is to always deliver the best customer service and products in the industry. We would be happy to discuss this matter further with you. Please contact our Customer Service Department at 888-335-6838 between the hours of 8:30am and 5:00pm (eastern standard time) or email CustomerService@carspp.com. Thank you
Awful didn’t cover anything on the…
Awful didn’t cover anything on the vehicle that actually needed to be fixed
2 January 2019
Unprompted review
Reply from CARS Protection Plus
Hi George,
Thank you for sharing your experience with us. We apologize that you are unhappy with our service. As an A+ rated business by the Pennsylvania Better Business Bureau, our goal is to always deliver the best customer service and products in the industry. We would be happy to discuss this matter further with you. Please contact our Customer Service Department at 888-335-6838 between the hours of 8:30am and 5:00pm (eastern standard time) or email CustomerService@carspp.com. Thank you
I still haven't received my warranty id…
I still haven't received my warranty id card.
1 January 2019
Unprompted review
Reply from CARS Protection Plus
Hi Dana,
Thank you for sharing your experience with us. We apologize that you are unhappy with our service. As an A+ rated business by the Pennsylvania Better Business Bureau, our goal is to always deliver the best customer service and products in the industry. We would be happy to discuss this matter further with you. Please contact our Customer Service Department at 888-335-6838 between the hours of 8:30am and 5:00pm (eastern standard time) or email CustomerService@carspp.com. Thank you
I would highly recommend this service
I would highly recommend this service. Per my most recent need of service, customer service assisted me throughout my whole process, and available when needed.
31 December 2018
Unprompted review
Reply from CARS Protection Plus
Hi Santos,
Thank you for your positive feedback and for choosing Cars Protection Plus as your vehicle service provider. We truly value the opinions of our customers. Positive reviews like yours reinforce to us that we are meeting our goal of always providing our customers with the best customer service and products in the industry. If you have any additional questions or comments regarding your vehicle service agreement, please don’t hesitate to contact our Customer Service Department at 888-335-6838 or email CustomerService@carspp.com. Thank you!
Very honest and reliable
31 December 2018
Unprompted review
Reply from CARS Protection Plus
Hi Michael,
Thank you for your positive feedback and for choosing Cars Protection Plus as your vehicle service provider. We truly value the opinions of our customers. Positive reviews like yours reinforce to us that we are meeting our goal of always providing our customers with the best customer service and products in the industry. If you have any additional questions or comments regarding your vehicle service agreement, please don’t hesitate to contact our Customer Service Department at 888-335-6838 or email CustomerService@carspp.com. Thank you!
Reply from CARS Protection Plus
Hi Michelle,
Thank you for your positive feedback and for choosing Cars Protection Plus as your vehicle service provider. We truly value the opinions of our customers. Positive reviews like yours reinforce to us that we are meeting our goal of always providing our customers with the best customer service and products in the industry. If you have any additional questions or comments regarding your vehicle service agreement, please don’t hesitate to contact our Customer Service Department at 888-335-6838 or email CustomerService@carspp.com. Thank you!
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