The lady who I have just spoke to resolved my situation straight away thank you
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic people to deal with very polite and understanding 👍
Company replied
Thanks Adam for your service. Most of these calls you talk to someone who couldn;t care less. I didn't feel that at all and really appreciate the effort you put into helping me.
Company replied
I spoke to Daniel Irving, earlier today. He was altogether, professional, kind hearted, sympathetic to my plight and incredibly helpful, to the point where he offered me so much confort and help durin... See more
Company replied
Company details
- #8 of 10 best companies in Debt collection agency
- #8 of 11 best companies in Debt Collecting
Written by the company
CreditLink Account Recovery Solutions Ltd (CARS) is a UK based specialist provider of account recovery and debt resolution services. We work in partnership with creditors across a wide range of sectors to deliver professional, compliant, and effective recovery solutions. We understand that every account represents an individual situation, which is why we focus on clear communication, transparency, and practical repayment options tailored to each circumstance. At CARS, compliance and integrity underpin everything we do. Our experienced team manages accounts in line with regulatory requirements and industry best practice. (CARS) are authorised and regulated by the Financial Conduct Authority FRN 716456
Contact info
United Kingdom
- 01256 512 500
- admin@carsuk.org
- www.carsuk.org
3.8
Great
105 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had Tom from the payment department
I had Tom from the payment department, I didn’t catch his surname, but he was brilliant and deserves a pay rise, he helped me throughly, it’s like he put himself In my shoe and throughly helped me. He’s a brilliant advisor and I wish him nothing but the best in life.
10 July 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for taking the time to share your feedback. We are delighted to hear about the positive experience you had.
It's wonderful to know that Tom took the time to fully understand your situation and provide the support you needed. Your kind words and recognition of his efforts will be shared with both Tom and his manager. We truly appreciate you highlighting the difference he made, and we're so pleased he was able to help.
Thank you again for your feedback, and we wish you all the very best.
Amazing customer service Reece helpful…
Amazing customer service Reece helpful for all my questions and arranged my request with no hesitation and was quick and really prompt professionalism, great staff and respectful and had empathy over the situation and reece did an amazing job helping me.
9 July 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your wonderful feedback.
We're thrilled to hear that Reece provided such attentive and professional support throughout your experience.
We'll be sure to pass on your kind words—it's great to know his empathy, efficiency, and dedication made a positive difference.
Reply from CreditLink Account Recovery Solutions
Thank you for taking the time to share your feedback. We're delighted to know you had such a positive experience and found the support provided valuable.
Your kind comments are greatly appreciated.
Smoothe conversation
He talked to me politely and helped me to sort out my problem so quickly. Thankyou and expecting same service for the future whenever I will need👍
6 July 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your kind feedback. We're pleased to hear your issue was resolved quickly and that you received polite, helpful service.
We look forward to assisting you again in the future.
This service is communicative
This service is communicative and tries to treat people bazed on the human interactions, greatly recommended
2 July 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for taking the time to leave a review. We’re really pleased to hear that you found our service communicative and grounded in genuine human interaction. Treating people with respect and understanding is central to how we work, so your feedback means a great deal to us.
We truly appreciate your recommendation and are always here to help if you need anything further.
I contacted via chat
I contacted via chat, to try and resolve my situation. I spoke with Brandon, who was a total breath of fresh air. Understanding of my current situation and advised me accordingly. Thank you Brandon for making a stressful conversation just that little bit more bearable. A credit to the company. I am currently dealing with another company, who are so rude and may as well tell me to **** off!
1 July 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for taking the time to share your experience.
We’re really pleased to hear that Brandon was able to support you with such understanding and care. Knowing he helped make a stressful situation feel more manageable means a great deal to us, and we’ll make sure your kind words are passed on to him.
We’re committed to offering a respectful, human approach at every step, and your feedback reinforces why that matters.
If you ever need further support, we’re here and ready to help.
You set up a payment plan
You set up a payment plan, pay it and they still hassle you throughout the month of paying the next
1 June 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your feedback.
We’re very keen to assist and understand what has happened here. When a payment plan is set up and remains on track, no further contact should be sent unless the plan falls into default.
If you’ve been receiving messages despite making your agreed payments, that isn’t the experience we want for you.
Please provide us with a little more information so we can investigate this fully. We are very willing to look into your account, identify why this has occurred, and resolve it quickly.
Said i owed £800 for overdue sky…
Said i owed £800 for overdue sky account which was cancelled at the end of contract bunch of scammers you ain't getting a penny off of me
11 June 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your feedback. We understand that receiving correspondence from us is never welcome, and we appreciate that this situation has caused frustration.
To be clear, we are not scammers. Our organisation is FCA‑regulated, has been operating for over 22 years, and forms part of a NASDAQ‑listed group. We only contact customers when an account has been passed to us by a client, and we always work with individuals who believe the balance is incorrect or the account was cancelled.
If you believe the Sky account was closed at the end of your contract and no balance is due, please contact us so we can dispute the account on your behalf and request clarification from Sky. We cannot resolve or investigate the matter without speaking with you directly.
We’re here to help and will work with you to ensure the information is accurate and any errors are corrected.
Compasion in debt recovery
The humane manner with which you address problems, prefering ways that will not hurt the debtor.
30 June 2026
Reply from CreditLink Account Recovery Solutions
Thank you so much for your kind feedback.
We’re genuinely committed to handling every situation with care, empathy and respect, always looking for solutions that support our customers without causing additional worry or harm. It’s encouraging to know that this approach made a positive difference for you.
We truly appreciate you taking the time to share your experience and your 5‑star review.
Polite / professional and extremely…
Polite / professional and extremely helpful.
26 June 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for sharing your feedback. We’re really pleased to hear that you found the service polite, professional, and extremely helpful.
Providing clear, respectful support is something we take great pride in, and it’s wonderful to know this was reflected in your experience.
Great people trying to help in every way
Great people trying to help in every way
19 June 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you so much for your kind words! We really appreciate you taking the time to share your experience.
Our team is committed to providing helpful and supportive service, so it’s great to hear that this has come across in your interactions with us. Your feedback means a lot and motivates us to continue delivering the best possible assistance.
If there’s ever anything more we can do for you, please don’t hesitate to get in touch. Thanks again for your support!
Terrible company
Terrible company. How do they get away with it is beyond me. This company has been chasing a debt that has been paid. They don't want to listen and constantly talk over you. I've had enough of it now and am looking at legal action. I've given them umpteen chances to listen, but they are not interested. Very unskilled company just trying to bully people into paying money. Well, that definitely won't be happening with me. Stop pestering people.
17 June 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
We’re very sorry to read about your experience and appreciate you bringing your concerns to our attention. This is certainly not the level of service we aim to provide.
Please contact us directly via email with the full details of your dispute, so we can review this matter urgently and work towards a resolution.
A gentleman that dealt with me was very…
A gentleman that dealt with me was very understanding very helpful and gave me good direction
12 June 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for sharing your experience.
It’s great to hear that the gentleman who supported you was understanding, helpful, and able to give you clear direction. We’re really pleased he made the process easier for you.
Reply from CreditLink Account Recovery Solutions
Thank you so much for your review. We’re really pleased to hear that you felt every detail was taken care of.
Our team works hard to make the process as clear and straightforward as possible, so it’s great to know that this came through in your experience.
Thank you again for taking the time to share your feedback.
Very understanding and helpful I felt…
Very understanding and helpful I felt valued.
10 June 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for sharing your experience. We’re really pleased to hear that you felt understood, supported, and genuinely valued throughout your interaction with us.
Providing helpful, respectful service is something we care deeply about, and your feedback means a great deal to the team.
If there’s ever anything more we can do for you, we’re always here to help.
Great customer service especially…Lorraine
Great customer service especially Lorraine she was kind and very helpful and thoughtful God bless you respect 🙏🏽
10 June 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you so much for your lovely review. We’re really pleased to hear that you received great customer service and that Lorraine made such a positive difference to your experience.
Your kind words about her being helpful, thoughtful, and respectful mean a lot to us. We’ll make sure she sees your message.
Excellent service
Excellent service. I got all the necessary information I needed. And I also got a flexible payment plan. Am really satisfied!
5 June 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you so much for your kind review!
We’re delighted to hear that you received all the information you needed and that our flexible payment plan worked well for you.
Your satisfaction means a lot to us, and we’re always here to help if you need anything further.
I spoke with Tyler today
I spoke with Tyler today, he was so professional and understanding about my situation and talked me through all my options, he is a credit to your business and I appreciate his help. Thank you Tyler
5 June 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your kind feedback.
We’re delighted to hear about your positive experience with Tyler. Providing a professional, understanding, and supportive service is something we take great pride in, and it’s fantastic to know that Tyler was able to guide you through your options and offer the assistance you needed.
Reply from CreditLink Account Recovery Solutions
Thank you for your feedback. We are so pleased to hear you had a positive experience with us and that you found our service very helpful.
Breach of contract by wireless broadband supplier
I was offered a contract for fast wireless broadband and signed a 2 year contract. When the new router was set up the speed was very poor indeed and nothing like the speed that they had offered. I refused to pay the suppliers invoices on the grounds of breach of contract by the supplier. I got nowhere with the supplier and eventually, the supplier senr their account to C A R S. They accepted my complaint and the demand for payment was eventually withdrawn
29 May 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your positive feedback.
We are pleased to hear that you felt supported and that the team took the time to understand your situation.
We always aim to provide the best service we can to all our customers.
For any future enquires, please do not hesitate to contact us back.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.