The moment I made the call the gent at the company (Carters) was extremely helpful with his knowledge..experience & demonstrated that nothing was too much trouble. He listened carefully to my request... See more
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Company details
- #17 of 136 best companies in Appliance shop
- #28 of 193 best companies in Electronics store
- #13 of 138 best companies in Kitchen supply shop
About Carters Domestic Appliances
Written by the company
OVER 35 YEARS IN BUSINESS-7 STORES IN SUSSEX...We are a Sussex based family business now trading successfully for over 30 years (since 1987) offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Why not visit one of our stores whether on the Sussex coast in Brighton, Southwick or Worthing or inland at Haywards Heath and Horsham and at our two stores in Storrington?
GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.
GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.
BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.
NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.
Contact info
19-29 Preston Road, BN1 4QE, Brighton, United Kingdom
- 01273 628618
- sales@cartersdirect.co.uk
- www.cartersdirect.co.uk
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Desperately needed Fans and got them in less then 24 Hours
I needed 2 oscillating fans pretty quick and wanted the same make I already have as they have a remote, are quiet and perform well, even though I get free delivery with Amazon and I had to pay £10 carriage with Carters they still was £20 cheaper for the 2 fans I wanted, I ordered at 11am Yesterday and got them 10am Today.
I also had 3 emails from different departments advising me about My Order and delivery.
My first check for white goods in future will be with Carters.
Adam and Billy were great
We ordered a washing machine from Carters. I was called up on our delivery day and advised by their team of their arrival time. They arrived promptly and installed it quickly and efficiently. I asked about the hose being routed slightly differently which they did for me. I’ve used Carters for white goods for years but have never been home to meet their employees. I must give a big heads up to Adam and Billy who were both superb. Thank you both.
Excellent customer service
Excellent customer service. Everything about my purchase was excellent including communication and delivery.
Thank you Carter's.
Excellent personal service.
I always buy my kitchen appliances from Carters because they offer a high standard of personal service. The staff are most helpful when visiting or phoning with enquiries or orders and are very knowledgeable about their stock and its availability.
Delivery is efficient with dates and times arranged to suit the customer. Delivery agents are friendly and accommodating. The removal and recycling of old appliances is a very useful service and reasonably priced. I strongly recommend Carters.
I have used Carters several times over…
I have used Carters several times over the last couple of years and I have found them to be great. Easy ordering on line and on the odd occasion I have had to speak to someone they have been very friendly and very helpful. When there has been a problem, the staff on the phone have been very helpful and arranged an engineer to come out very quickly
Brilliant Service From Carters
The moment I made the call the gent at the company (Carters) was extremely helpful with his knowledge..experience & demonstrated that nothing was too much trouble. He listened carefully to my requests. The delivery drivers were both stars as well as they disconnected the old machine & fitted the new one...even sweeping behind the machine as i was immobile with a badly broken ankle. They tested for leaks & showed me how to use the machine. There whole experience left me 110% completely satisfied A++++++
Thanks to everyone at Carter's.
Mislaid my phone number to tell me…
Mislaid my phone number to tell me cooker hood was in but afterwards very helpful.
Kept informed when necessary and…
Kept informed when necessary and delivered on time and date no issues.
Ordered our new fridge/freezer on a…
Ordered our new fridge/freezer on a Friday with useful assistance from the assistant. Fridge/freezer delivered and installed next day and the old applianced removed.
Online ordering was easy and contact…
Online ordering was easy and contact re delivery good.
My fault that I didn't properly read cooker description and assumed the cooker had two ovens not just one and a grill.
Product good available when required
A large chain, with great knowledgeable people behind the desk
A large chain, but with some great local and knowledgeable assistants behind the desk. We have used Carters in Horsham and have not only had a warm welcome, but excellent service.
Carters give you an individual service
Carters give you an individual service. From entering the shop and getting helpful advice to delivery and installation. Delivery people are always courteous and make sure you are happy with their work. I would always recommend Carters.
Great installation!!
First Class Service!
First Class Service!
Delivered on day and time as promised.
Polite, helpful and friendly staff.
Highly Recommend.
Very good service
Very good service. Ordered by phone. Washing machine delivered within a few days and plumbed in within minutes.
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