Carters Domestic AppliancesReviews 

2,376
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency, ease, and personal touch of their overall experience. Reviewers are particularly impressed with the quick response times, competitive pricing, and seamless delivery and installation services, often including the removal of old appliances. However, some customers also noted minor issues with the delivery experience, mentioning it felt rushed or caused slight marks on floorboards. A few other people also felt that product dimensions were sometimes incorrect, leading to fitting challenges, or that installation of new appliances was not always completed successfully.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, consistently praising the high standard of personal,... See more

Product

Consumers find product quality to be positive, often praising the performance and suitability of appliances... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the efficiency and speed of... See more

Price

Customers consistently note positive experiences with price, often finding them competitive and comparable to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The moment I made the call the gent at the company (Carters) was extremely helpful with his knowledge..experience & demonstrated that nothing was too much trouble. He listened carefully to my request... See more

Rated 5 out of 5 stars

Ronnie was great and very patient with us when purchasing a new washer dryer. She walked us through all the different features, capacities and warranties and helped us navigate through the plethora o... See more

Rated 5 out of 5 stars

I needed 2 oscillating fans pretty quick and wanted the same make I already have as they have a remote, are quiet and perform well, even though I get free delivery with Amazon and I had to pay £10 c... See more

Rated 5 out of 5 stars

I bought a small integrated freezer which needed to be fitted in an integrated cupboard. Delivery was prompt, cost was good. Guy that fitted it did a really great job, really skilled bit of craftsmans... See more


Company details

  1. #17 of 136 best companies in Appliance shop
  2. #28 of 193 best companies in Electronics store
  3. #13 of 138 best companies in Kitchen supply shop

About Carters Domestic Appliances

Written by the company

OVER 35 YEARS IN BUSINESS-7 STORES IN SUSSEX...We are a Sussex based family business now trading successfully for over 30 years (since 1987) offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Why not visit one of our stores whether on the Sussex coast in Brighton, Southwick or Worthing or inland at Haywards Heath and Horsham and at our two stores in Storrington?

GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.

GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.

BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.

NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(2,376)

260 reviews in the last 12 months

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Rated 5 out of 5 stars

Desperately needed Fans and got them in less then 24 Hours

I needed 2 oscillating fans pretty quick and wanted the same make I already have as they have a remote, are quiet and perform well, even though I get free delivery with Amazon and I had to pay £10 carriage with Carters they still was £20 cheaper for the 2 fans I wanted, I ordered at 11am Yesterday and got them 10am Today.
I also had 3 emails from different departments advising me about My Order and delivery.
My first check for white goods in future will be with Carters.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Adam and Billy were great

We ordered a washing machine from Carters. I was called up on our delivery day and advised by their team of their arrival time. They arrived promptly and installed it quickly and efficiently. I asked about the hose being routed slightly differently which they did for me. I’ve used Carters for white goods for years but have never been home to meet their employees. I must give a big heads up to Adam and Billy who were both superb. Thank you both.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent personal service.

I always buy my kitchen appliances from Carters because they offer a high standard of personal service. The staff are most helpful when visiting or phoning with enquiries or orders and are very knowledgeable about their stock and its availability.
Delivery is efficient with dates and times arranged to suit the customer. Delivery agents are friendly and accommodating. The removal and recycling of old appliances is a very useful service and reasonably priced. I strongly recommend Carters.

8 May 2026
Rated 5 out of 5 stars

I have used Carters several times over…

I have used Carters several times over the last couple of years and I have found them to be great. Easy ordering on line and on the odd occasion I have had to speak to someone they have been very friendly and very helpful. When there has been a problem, the staff on the phone have been very helpful and arranged an engineer to come out very quickly

8 May 2026
Rated 5 out of 5 stars

Brilliant Service From Carters

The moment I made the call the gent at the company (Carters) was extremely helpful with his knowledge..experience & demonstrated that nothing was too much trouble. He listened carefully to my requests. The delivery drivers were both stars as well as they disconnected the old machine & fitted the new one...even sweeping behind the machine as i was immobile with a badly broken ankle. They tested for leaks & showed me how to use the machine. There whole experience left me 110% completely satisfied A++++++
Thanks to everyone at Carter's.

7 October 2025
Rated 5 out of 5 stars

Carters give you an individual service

Carters give you an individual service. From entering the shop and getting helpful advice to delivery and installation. Delivery people are always courteous and make sure you are happy with their work. I would always recommend Carters.

8 May 2026

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