The moment I made the call the gent at the company (Carters) was extremely helpful with his knowledge..experience & demonstrated that nothing was too much trouble. He listened carefully to my request... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ronnie was great and very patient with us when purchasing a new washer dryer. She walked us through all the different features, capacities and warranties and helped us navigate through the plethora o... See more
I needed 2 oscillating fans pretty quick and wanted the same make I already have as they have a remote, are quiet and perform well, even though I get free delivery with Amazon and I had to pay £10 c... See more
I bought a small integrated freezer which needed to be fitted in an integrated cupboard. Delivery was prompt, cost was good. Guy that fitted it did a really great job, really skilled bit of craftsmans... See more
Company details
- #17 of 138 best companies in Appliance shop
- #28 of 193 best companies in Electronics store
- #13 of 139 best companies in Kitchen supply shop
About Carters Domestic Appliances
Written by the company
OVER 35 YEARS IN BUSINESS-7 STORES IN SUSSEX...We are a Sussex based family business now trading successfully for over 30 years (since 1987) offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Why not visit one of our stores whether on the Sussex coast in Brighton, Southwick or Worthing or inland at Haywards Heath and Horsham and at our two stores in Storrington?
GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.
GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.
BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.
NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.
Contact info
19-29 Preston Road, BN1 4QE, Brighton, United Kingdom
- 01273 628618
- sales@cartersdirect.co.uk
- www.cartersdirect.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The appliance was delivered on time by…
The appliance was delivered on time by two very helpful operatives. They plumbed it in and cleared away all the packaging before they left.
8 May 2026
Having been let down by Currys I rang…
Having been let down by Currys I rang carter's in Worthing who offered us a choice of washing machines and the chosen one was delivered and fitted the next day. The chaps there were really knowledgeable and helpful and we had a great conversation with them and put the world to right. Exceptional service.
8 May 2026
Failed to plumb the new dishwasher in…
Failed to plumb the new dishwasher in (twice!)
Had to ask our plumber, who did it in 5 minutes.
Disappointing, as have had good service from Carters in the past.
8 May 2026
Good advice at Carters in Haywards…
Good advice at Carters in Haywards Heath.
Product ( Bosch washing machine ) fairly priced and swiftly delivered.
Only a few washes so far but currently very pleased with its performance.
8 May 2026
Great local business with easy delivery & installation
My go to for domestic appliances is Carters, because they are a local small business with knowledge and advice and really convenient installation and delivery. I know if I have any issues that I can ask them. Over the years I’ve bought an oven, hob, integrated fridge/freezer, washing machine and dishwasher from them. I highly recommend Carters. Great staff, great advice, seamless delivery / installation/ removal of old appliance. Thank you
8 May 2026
Excellent service
Excellent service, Ordering and Delivery. Appliance working ok as well,so far,so good!
Would recommend
26 January 2026
outstanding and so efficient
outstanding and so efficient. Staff in Horsham store go above and beyond and nothing is too much trouble
8 May 2026
All the staff both on the phone and in…
All the staff both on the phone and in person fitting the appliances were unfailingly helpful and efficient
8 May 2026
Always helpful and knowledgeable staff…
Always helpful and knowledgeable staff Always greeted as a friend I won't shop a where else Top Marks
8 May 2026
Great service from this local company
Good communication about when to expect delivery, which was free as we live locally. The delivery guys were great. They installed our washing machine for us and explained about running the first programme without laundry or detergent. Very happy so far with our Miele WEA125.
8 May 2026
They were very
They were very, very helpful and understanding, Paul in the shop in Horsham went out of his way to find the right appliance for me, as my space was very limited. And the men who came to install it were kind, considerate and very reassuring.
8 May 2026
Carters can do it!
Carters are competitive on price, knowledgeable, friendly and helpful. They're local too and it's always good to support local businesses!
8 May 2026
Carter's store offers great customer…
Carter's store offers great customer service in Horsham.
The delivery service is prompt and
efficient.
The installment however is very
quick and more explanation is needed on how the appliance works.!
8 May 2026
All staff we dealt with at Horsham had…
All staff we dealt with at Horsham had Good knowledge very friendly service nothing to much trouble
Would recommend
8 May 2026
They were excellent
They were excellent. Glad I went to them and avoided going with Amazon. They took time to help me make the right choice for us.
8 May 2026
As my business carrys out kitchen…
As my business carrys out kitchen refurbishments, we buy appliances on a regular basis
We always use carters in Horsham
Paul has always been very professional and helpful
We also recommend other people to carters
Delivery device is always very good
8 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.