Carters Domestic Appliances - Horsham Reviews 137

TrustScore 5 out of 5

4.9

Medwin Walk 3, RH12 1AG Horsham, England, GB


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Rated 5 out of 5 stars

 Went to Carter’s last week to look at washer dryers, go to Simon who was very helpful and professional, he advised the machine I required was in stock and they could install and deliver deliver... See more

Rated 5 out of 5 stars

Looked on-line to replace my Bosch washing machine which had lasted over 25 years & had reached the end of it's life. Found a good replacement Bosch washing machine which had £100.00 off the RSP.... See more

Rated 5 out of 5 stars

Cheapest Tefal iron Can speak to them on the phone. Very helpful, friendly, knowledgeable. Nice shop. Prices compare favourably with major chains. Very happy with my bottom of the range new Tefal i... See more

Rated 5 out of 5 stars

We always go straight to Carters for electrical appliances. Their prices are competitive but even if they are slightly higher priced it’s well worth it for the great customer service . They are helpfu... See more


Company details

  1. #15 of 134 best companies in Appliance shop
  2. #29 of 196 best companies in Electronics store
  3. #13 of 138 best companies in Kitchen supply shop

About Carters Domestic Appliances - Horsham

Written by the company

OVER 35 YEARS IN BUSINESS-7 STORES IN SUSSEX...We are a Sussex based family business now trading successfully for over 30 years (since 1987) offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Why not visit one of our stores whether on the Sussex coast in Brighton, Southwick or Worthing or inland at Haywards Heath and Horsham and at our two stores in Storrington?

GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.

GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.

BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.

NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.


Contact info

  • Medwin Walk 3, RH12 1AG, Horsham, England, United Kingdom

  • 01403211551

4.9

Excellent

TrustScore 5 out of 5

137 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Carters are helpful & professional, from purchasing to installation, would recommend them

 Went to Carter’s last week to look at washer dryers, go to Simon who was very helpful and professional, he advised the machine I required was in stock and they could install and deliver deliver the 18th February.
The guys delivering called me to advise they were on their way, Adam the fitter was very helpful very professional and Toby who came with him was also very helpful.
They made sure everything was working correctly tidied up & took away all the rubbish.
Would certainly recommend Carter’s friendly professional helpful everything you want from purchasing two installation.
I would definitely use them again

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

Exceptional Service. Carters replaced my dishwasher for me. After a friendly call I was told they had the exact one in stock and they would install it the next day. It arrived as promised with two friendly and efficient men, the old one was removed and the new one up and running before 10am!
I highly recommend this company.

25 January 2026
Rated 5 out of 5 stars

Staff very welcoming

Staff very welcoming, friendly, polite.
Good advice, pros and cons. Not rushed to make a quick decision.
I ALWAYS go to Carter's for my electrical purchases because the standard of service and standard of care I receive is second to none.

25 January 2026
Rated 5 out of 5 stars

A new small chest freezer

I needed a new small chest freezer, and quickly as mine had died. Carters came up with exactly what I wanted, and within 24 hours. On top of that they even helped my wife by putting it in her car.

25 January 2026
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. Always a pleasure to go into the Horsham branch knowing that I will get great advice and efficient service. Paul is always a pleasure to deal with. And he has been at the company for years …. So he really knows what he is talking about

25 January 2026
Rated 5 out of 5 stars

Proffesional

Proffesional
very helpful
rapid delivery

12 November 2025
Carters Domestic Appliances - Horsham logo

Reply from Carters Domestic Appliances - Horsham

Many thanks John for your positive evaluation of your purchasing experience with our Horsham store. We do try to offer the best service we can.
Best regards
CARTERS

Rated 5 out of 5 stars

Good reliable compny

Have used Carters over many years and they remain very reliable and efficient

12 November 2025
Carters Domestic Appliances - Horsham logo

Reply from Carters Domestic Appliances - Horsham

So nice to read your comments about your experience at our Horsham store. Thank you Dennis.
Best regards
CARTERS

Rated 5 out of 5 stars

Very professional and went the extra…

Very professional and went the extra mile.

12 November 2025
Carters Domestic Appliances - Horsham logo

Reply from Carters Domestic Appliances - Horsham

Thank you for your review. We are pleased that you found our service a positive experience and look forward to serving you again.
Best regards
CARTERS

Rated 5 out of 5 stars

Although had to wait for washing m/c to…

Although had to wait for washing m/c to arrive snd then be installed. Very happy with Carters' service. Thank you at Horsham Store.

12 November 2025
Carters Domestic Appliances - Horsham logo

Reply from Carters Domestic Appliances - Horsham

Thank you Shirley for your review. We have excellent business relationships with our suppliers but sometimes have to wait for specific machines that are sometimes manufactured at different times of the month. We are pleased that you found our installation and sales teams to your liking.
Best regards
CARTERS

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