Carters Domestic Appliances Reviews 

Robert, the manager at Worthing was exceptionally patient and helpful in our recent purchases of a dishwasher and oven. His product knowledge is excellent and prices are competitive. I have no hesitation in recommending them

Did everything online/by phone. Staff were friendly and helpful.
Delivery was timely and they were in and out removing an old washing machine and installing the new one in 30-45 minutes.
New machine works a dream.

I needed a new small chest freezer, and quickly as mine had died. Carters came up with exactly what I wanted, and within 24 hours. On top of that they even helped my wife by putting it in her car.

Good price and delivery went well. Yet to really use the appliances.

A good reliable service with helpful staff including the delivery team.

Exceptional customer service. Always a pleasure to go into the Horsham branch knowing that I will get great advice and efficient service. Paul is always a pleasure to deal with. And he has been at the company for years …. So he really knows what he is talking about

Always great service from Paul and his colleagues in Horsham

Excellent service

Helpful team and good range of products. My only niggle is the manufacturer reduced the cost by £50 but I have to apply for that which is difficult requiring paper work

Excellent customer service and fitting from a reliable local company. My family and I always get our appliances from here.

We recently had a faulty, non repairable, fridge freezer which was under warranty. We were given a code from the manufacturer to take into Carters for an exchange, which was easy to do. We actually decided to change to a different make of fridge freezer, which Carters were very helpful with, as we have limited space for the appliance.
We were even refunded some money due to a change in price and price match!
The new fridge freezer was delivered the next day.
We are very impressed with the way the exchange was dealt with.

Rob and his team are so helpful, friendly and epitomise a traditional small business. Remember those? If you miss that service go see Rob.

Quick delivery of oven (ordered Tuesday, delivered Thursday). Installers arrived on time.
Unfortunately, the oven installation was poor and tripped my electrics. I had to arrange for my own electrician to come out and fix the issue.
I emailed pictures of the issues and Chris Carter (MD) very quickly resolved the situation by refunding the installation cost, payment of the electricians invoice and sending installers on refresher installation course.
Although Carters didn't get it right 1st time, the remediation was outstanding and I felt like a truly valued customer and I don't think I would have got this service from an online brand.

over the phone for an initial enquiry about what was in stock, I found the person who spoke to me very helpful, and nothing was any trouble. It was so good to be treated so courteously. the same thing applied when we went to the shop, the same good service, knowledgeable, help, patience. Thank goodness Carters still has a proper shop with proper service, where the customer comes first and is treated well.

Proffesional
very helpful
rapid delivery

Have used Carters over many years and they remain very reliable and efficient

Carters as always very efficient and helpful from start to finish. Highly recommend them.

The person who removed our old washing machine and fitted the new one was very thorough and explained every detail to us. He was neat, tidy and efficient

Ronnie was great and very patient with us when purchasing a new washer dryer. She walked us through all the different features, capacities and warranties and helped us navigate through the plethora of options helping us find what was best for our needs. We did feel a bit let down by the delivery experience as it didn’t reflect everything else (felt very rushed and left some marks on our floorboards). All in all we’re super happy with our new machine!