CARWIZ Reviews 

I booked a fully prepaid car through Discover Cars. It genuinely didn't cross my mind that a vehicle I had already paid for in full would be cancelled, given away to someone else, and no alternative offered just because I was a couple of hours late. To make matters worse, when I called the rental company, the agent explicitly told me on the phone that no payment had been taken. Because of this false information, I was forced to hire another car at a higher last-minute cost somewhere else, believing my money was safe.I later checked my bank statement and saw that Discover Cars had taken the money out of my account anyway. When I contacted support, they refused to issue a refund and took zero responsibility for the fact that their own supplier misled me.I will definitely be warning others about this service. Be very careful booking with them.

Although I already had insurance, they wouldn't hand me the keys until I purchased their insurance. My fully-paid-for car cost 307Euro to pick up.

We booked a slightly bigger car due to our luggage and upon arrival they told us they needed to go fetch a car from somewhere else…. It arrived…. Well absolutely covered in dents, missing hubs and the bumper hanging off & the air con was temperamental! Luckily we took photos of the whole car and as expected on the return they were trying to say that there were new bumps and cracks which we caused! PLEASE take photos or videos as im sure lots of people get caught out! They tried all the add on extras but we declined all.
Would I use them again? NO!

I wish there was a 0 option. The worst rental in Slovakia. First, I rented through Skyscanner, so 3rd party. Thought, oh good, great price. At the airport, THEY CHARGED ME 3 X AS MUCH. Nearly £50 for 'out of hours' (I was picking up at 6.30 pm); Nearly £20 for motorway stamp (this is ILLEGAL and should be included). They ARE CHEATERS, SCAMMERS AND JUST THE WORST.

Unreturned security deposit since 22nd May – UnacceptableI am writing this because Carwiz has failed to release my security deposit after I returned the rental vehicle over 5 weeks ago on May 22nd, 2026. The car was returned in perfect condition, but the funds have still not been returned to my account. This is well past the standard holding timeline. My booking reference number is D013519936

I demand an immediate update and the transaction release receipt/ARN number. Do not ignore this.

WARNING! This i a fraudulent car-rental service. All they do is to try to scam you. DO NOT USE!

This company is an absolute SHAM. If I could give zero stars, I would. CarWiz turned what should have been a simple rental pickup into a four-hour nightmare at the start of our vacation.

First, be aware that Heathrow pickup is not straightforward. You have to take a train to a remote pickup location and then call for a shuttle. Conveniently, there's virtually no cell service there, so unless you have roaming or someone willing to lend you a phone, good luck. We had to rely on a complete stranger just to contact the driver.

By the time we finally reached the office, we were told our reserved vehicle had already been released because we were "late"—despite the delay being caused by their confusing pickup process. It only got worse. I presented my driver's licence along with official renewal documentation, and they refused to release the vehicle because the credit card wasn't in my name??? When we asked to have the reservation transferred to my husband(or added as a driver), they simply told us to call Expedia. Expedia couldn't make changes because the rental had already started, leaving us stuck in the middle while CarWiz offered absolutely no solutions.

Then came the best part: they were happy to rent us the exact same car... for over £900 on a new booking, compared to the $200 reservation we'd already booked. No empathy. No flexibility. No customer service. Just "too bad."

We lost over half a day of our trip, left without the car we had reserved, and were expected to pay more than five times the original price.

If this is how CarWiz treats customers when something goes wrong, I'd strongly recommend paying a little more and booking with a reputable company. The stress, wasted time, and complete lack of accountability simply aren't worth it.

I wish I had read these reviews before I hired a car from them. They are diabolical. I didn't get the car I wanted. I had booked through them because they claimed to have just the car I wanted. I'm 77 and would be driving on my own so familiarity was important. I waited 1hr 45 minutes for the car. When the car I wanted came in, they refused to let me change to it. I had to have a manual - or something completely different. When I returned, the man who dealt with returns identified a faint scratch which would not show up in a photo. I had to pay €325 for something that could have been removed for €5. Fortunately I had taken out excess insurance and am hoping I will get it back. The staff are rude, they block every suggestion and seem to enjoy their power. I have rented cars in many location and have never been treated like this. Don't touch them.

No joint inspection just to be hit with all kinds of damages I did not make. These people are scammers without a doubt. Do not rent a car here! It might be cheaper vut it comes at the price of your deposit…

Don’t use Carwiz. They stole our money.

We were delayed for 3 hours leaving Stansted for Cagliari due to a bad storm - all planes were grounded with none taking off to fly south from London. We had booked Ryanair car hire and allocated a car with Carwiz.

Eventually, we arrived three hours late in Cagliari and went in search of our car hire. Call Liz have no visibility on site at Kayleigh airport so we spent ages searching and asking other car hire companies where we might be able to find them. We were eventually told to go and wait where the shuttle bus would stop and to call Carwiz we were there. When we called second time and didn’t have a fluent Italian speaker with us, we were told by Carwiz that they had put us down as a no-show because we were were more than two hours late to collect the car. They told us they were keeping our money and that we could book another car for more money. We tried desperately to contact Ryanair and Ryanair car hire who were totally uncontactable even on the unobtainable number given to us by Carwiz. We cut our losses and decided it was best to hire from a reputable company at the airport instead. All this made a very miserable and exhausting start to our holiday as well as the holidays of all the other passengers in the same boat. Takeaway message: don’t book your car hire with Carwiz. They are rip-off merchants who seek to use a bad weather event to rob innocent holiday makers.

Absolutely horrible. Put your money elsewhere. Impossible to contact and work with.

After a 30-hour flight, I arrived to collect the car that I had already paid for online. However, I was told that I needed to pay an additional €350 for insurance and provide an €800 security deposit.

When I offered my card for payment, I was informed that you do not accept debit cards. I then offered to pay in cash, but that was also refused.

As a result, I was denied the vehicle and have still not received a refund for the 42-day rental that I had already paid for.

This situation is completely unacceptable. If my money is not refunded promptly, I believe I will have no choice but to hire a good lawyer and pursue legal action against your company.

I expect an immediate refund and a proper resolution to this matter.

Very disappointing experience with Carwiz in Banja Luka.

We booked a Volkswagen T-Roc or similar through Booking/Rentalcars and also paid for insurance in advance. However, when we arrived after a long day of travel with two very young children, we were told that our insurance was not accepted and that we had to pay an additional 140 EUR on the spot if we wanted to receive the car.

We felt pressured into paying because we had two exhausted children who were crying and we had no realistic alternative at that point.

The problems did not stop there. We were first offered a Dacia, which was clearly not comparable to the vehicle we had booked. After refusing, we were given a Seat Arona, which was still smaller than the Volkswagen T-Roc we expected.

The staff member who assisted us was unfriendly and made an already stressful situation even worse. We also requested a GPS during the booking process, only to be told upon arrival that none were available.

Overall, this felt like a classic hidden-fee experience: paying extra for insurance despite already having purchased coverage, receiving a smaller vehicle than booked, and being treated poorly at the rental desk.

I would not rent from Carwiz again and would not recommend them to families traveling with young children.

DISASTER FRAUD COMPANY! AVOID!!!

I was charged €200 for alleged off-road use of the vehicle when returning the car. The Carwiz employee determined that the car had been driven off-road based solely on a visual inspection, this assessment was made “by human eye” only without any documented evidence, measurements, photographs, or technical inspection.

When I collected the vehicle, I wanted to take photos and videos of its condition, but I was instructed not to do so. I was also rushed through the pickup process and pressured to sign the rental agreement without being given sufficient time to review it properly.

Extremely rude staff, filled with hidden fees that they hide in the contract. They gave me an offer of 10€ to not have to wash the car before i brought it back to the rental shop. Then they charge us 200€ beacuse i brought back the car dirty. Threatened to call the police because i was displeased with them scamming us. So if you dont want to pay hundreads of euros extra do not rent a car from carwiz.

Hired a car in Malta car was very old aircon only work occasionally and too many hidden costs avoid at all costs

Absolutely not recommend!!! Warsaw Modlin airport . Scammers charge me for imagination damages! ONE BOG SCAM !

We booked online and they told us there is no extra cost, just a refundable deposit if there is no damage to the car. Once we get to the office, they told us they charge the refundable deposit and as soon as we payed they said it's non refundable and there's nothing you can do. Avoid this company. They are nasty scammers, to say the least.

These liars will ovecharge you for alleged damages!!! Never again!!! Avoid at any cost, these people are fraudsters!!! Absolutely disgustung, sorry I am furious!!!

Scammed / opgelicht!
We rented a fine car (Toyota Corolla) from Carwiz in Katowice from 4 - 6 June 2026. Our friend made the reservation using his credit card. When we picked up the car, he was unable to pay the rental and deposit via that credit card because the word "credit" was missing on it and his full first names were not on the credit card. We checked our own credit cards from various Dutch banks, and none of them had their full first names! As a solution, an extra insurance policy of €90 was offered, and then our friend was able to pay everything (the original amount plus this extra insurance) with the same credit card. Smells like a scam! We had no choice; we were about 2 km from the airport, with all the lugage, no other rentfirm in this area. We never ever work together with Carwitz again!