Getting sent this request for a review months later after purchasing it and receiving a message that it was no longer in stock 6weeks later is hysterical. Not so good
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Well I've read a lot of the reviews, but frankly was amazed there were so many 1* ratings. I received my case after about 2 weeks, a very good time frame considering it was customised. But the qua... See more
Company replied
The tablet case is a little on the cheap side, but it was free from a QVC purchase, so I wasn't expecting it to be as high quality as something I purchased. The screen protector came broken twice, so... See more
Company replied
Nice case, fair selection of themes, colors and patterns. Delivery service was relatively fast. No problems at checkout. Reason for only four stars is the customizing process for the cases was a bit d... See more
Company replied
Company details
Information provided by various external sources
We at caseable produce your order just for you on demand. You can select one of our thousand designs or create your own design for your mobile device accessory.
Contact info
2.9
Average
4K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You cannot reach anyone at Caseable except for email that gives you the same message everytime
I received the wrong delivery and not what I ordered. I have sent them copies of the email showing what I ordered and what they send me. I have looked up phone numbers and tried to contact them by phone to no avail. They should not be associated with Amazon.
21 December 2022
Reply from caseable
Hi Debbie,
we are very very sorry that you got the wrong product.
We would be more than happy to make things right for you.
Please send us a photo of the case that you received.
Thank you so much, we wish you a great day,
Lucy
Absolutely horrible service & still owe me product
Never received product or response from you after I sent MULTIPLE messages. I’d give you 0 stars if that was an option. Advised QVC of my experience, I hope they never use you again.
30 November 2022
Reply from caseable
Hello dear Martinez,
Thank you for your review on Trustpilot and for taking the time to share your review with us.
I am very sorry to hear that your order never arrived. According to USPS, there was difficulty in transmitting your shipment.
I have just created a new order for you.
We will send you the new order number by e-mail. As soon as the new shipment has been handed over to our shipping service provider, you will receive the new tracking number by e-mail.
Please contact me as soon as the new delivery has arrived and everything is in order.
I look forward to your mail and wish you all the best.
Best regards, Ilai
Reply from caseable
Hi dear Rodney,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
I ecvdnanoyher broken screen…screen protector
I ecvdnanoyher broken screen protector!!!
26 February 2023
Reply from caseable
Hello dear Julie,
thank you very much for your openness.
Sorry for this inconvenience!
I just took another look at your order and your error and sent you a PM.
If you have any further questions, please feel free to PM me. :)
Best regards, Ilai
Reply from caseable
hi,
thanks for getting back to us! I am very sorry that you are not satisfied with the case. the camera hole needs to be aligned with the case, that´s the correct orientation of it.I am sorry that´s just how these cases get produced and sent because of the horizontal camera view, and meetings, movies...Your device is meant to be used mainly in horizontal / landscape format. Our smart case has a tri-fold stand design which prevents your tablet from falling down when watching a movie or making video calls. This function can only be used when the camera of the device is on the bottom of the case. We understand that you are used to other cases where the camera is on the upper side however our cases were designed to allow you to use all available functions.
Don´t hesitate to contact me again if you will have any questions or issues.Thank you so much, we wish you a wonderful day. 🌷
I never received my product
I never received my product. My address was correctly entered, as noted on my receipt, but I was notified that it was undeliverable. It was then returned to sender.
5 December 2022
Reply from caseable
Hello dear Kent,
thank you very much for your openness.
I am very sorry that you never received your order, I will be happy to send you a new product as soon as possible.
For matching your data, please send me your address to support.backoffice@caseable.com.
If you have any further questions, please feel free to PM me. :)
Best regards, Ilai
Upside down photo printed
The personal photo that I submitted to be used on my caseable was printed upside down! This is evident because the slit on the caseable that should lay over the on/ off button on the tablet is on the bottom when looking at the photo, instead of on the top! I never notified you about this error because it was so much trouble placing my caseable order to begin with (it took me over 3 weeks after receiving my tablet from QVC on October 17,2022 to place my order due to your technical issues on your website). I did email your company about my troubles but I never received a response from you.
17 October 2022
Reply from caseable
Hello dear Teresa,
Thank you for your review on Trustpilot and for taking the time to share your review with us.
I am very sorry to hear that they had difficulty posting your personalized envelope.
We take your feedback seriously and I have forwarded it to our production manager so we can streamline the ordering process and troubleshoot.
Feel free to send me pictures of your case to support.backoffice@caseable.com and your order number so I can take another look at your error and, in the best case scenario, send them a new case. :)
I look forward to your mail and wish you all the best.
Best regards, Ilai
I thought they were supposed to be free with the tablet…
I thought they were supposed to be free. Then I saw them charged to my QVC card. I feel cheated, I'm not sure I would have ordered them if I knew the price before hand. Think they are pricey.
25 February 2023
Reply from caseable
Hello dear Nancy,
thank you very much for your openness.
I am very sorry that there are these misunderstandings.
I just took a look at your order and noticed that you didn't get anything debited from us. I would be happy to send you all of this again via PM.
If you have any further questions, please feel free to PM me. :) support.uk@caseable.com
Best regards, Ilai
Misspelled custom product
Misspelled custom product, no resolution after multiple attempts. Extremely poor customer service. DO NOT BUY FROM
19 December 2022
Reply from caseable
Hi dear Shauncey,
Thank you for taking the time to provide your feedback.
We are very sorry that you have had a bad experience with us and that you are not satisfied with your product.
So that we can check your complaint, please send us a picture of your product and the order number to my email address: support.backoffice@caseable.com
After receiving the picture, we will check your order and contact you by email.
Thank you for your cooperation.
Please take care of yourself and stay healthy!
I wish it worked better to hold the…
I wish it worked better to hold the book up sort of like a book stand.
25 February 2023
Reply from caseable
Hi dear Anne,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Looks great
Looks great. However the app was very difficult to use. The customer service help wasn't very forthcoming.
9 November 2022
Reply from caseable
Hello dear Barbara,
thank you very much for your openness.
I'm glad you like the case.
Thank you very much for your feedback that the app is very difficult to use. I will pass this on to our IT so they can work on the process as well as the app.
If you have any further questions, please feel free to PM me. :) support.uk@caseable.com
Best regards, Ilai
My son had to fill it out and help me…
My son had to fill it out and help me get it. I wouldn’t have understood how to do it all but it’s a nice case and free. Thank you.
24 February 2023
Reply from caseable
Hi dear Landon,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Ordered a case that was offered free…
Ordered a case that was offered free and the design of my choice. It was a design that was a inspiration to. Because the address was wrong I never heard from the company that it was undeliverable or that it was returned to you. Very sad.
22 November 2022
Reply from caseable
Hi dear Wanda,
Thank you for your feedback on Trustpilot. I'm very sorry to hear that you still haven't received your case. I have looked at your order. Unfortunately, there was a system error at USPS when transferring your address data. The bug has been fixed at USPS.
I have just created a new order for you and sent the address data to USPS.
We will send you the new order number by email. As soon as the new delivery has been handed over to our shipping service provider, you will receive the new tracking number by email.
Please contact me as soon as the new delivery has arrived and if everything is ok.
I look forward to your feedback and wish you all the best.
Ordering was easy
Ordering was easy, delivery was on time, and case was in perfect condition. I like that it is sturdy and props up nicely but also is very pretty. Thank you.
15 December 2022
Reply from caseable
Hi dear Brenda,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
I have ordered from Caseable twice
I have ordered from Caseable twice. Order was fast and I love both of my Kindle cases! Thank you! I will order again!
1 November 2022
Reply from caseable
Hi dear Pamela,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Completely unacceptable service
You know you can't have service that is all automated I responded I ordered a black case I received a brown one
I haven't had the time but I'm going to put what I think about you on HSN
15 December 2022
Reply from caseable
Hi dear Michael,
Thank you for taking the time to provide your feedback.
We are very sorry that you have had a bad experience with us and that you are not satisfied with your product.
So that we can check your complaint, please send us a picture of your product and the order number to my email address: support.backoffice@caseable.com
After receiving the picture, we will check your order and contact you by email.
Thank you for your cooperation.
Please take care of yourself and stay healthy!
I didn’t send my own picture because…
I didn’t send my own picture because they said it may be upside down. Yet both case we received for ours from them if their pictures are both upside down. But it is a cover I guess
11 January 2023
Reply from caseable
Hi!
thanks for getting back to us! I am very sorry that you are not satisfied with the case. the camera hole needs to be aligned with the case, that´s the correct orientation of it.I am sorry that´s just how these cases get produced and sent because of the horizontal camera view, and meetings, movies...Your device is meant to be used mainly in horizontal / landscape format. Our smart case has a tri-fold stand design which prevents your tablet from falling down when watching a movie or making video calls. This function can only be used when the camera of the device is on the bottom of the case. We understand that you are used to other cases where the camera is on the upper side however our cases were designed to allow you to use all available functions.
Don´t hesitate to contact me again if you will have any questions or issues.Thank you so much, we wish you a wonderful day. 🌷
Reply from caseable
Hi dear James,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
My caseable did not fit my Kindle
My caseable did not fit my Kindle
I sent an email and was told I'd be contacted in the near future and no one has never reached out. Terrible Customer Service.
26 December 2022
Reply from caseable
Hi dear Billie,
Thank you for taking the time to provide your feedback.
We are very sorry that you have had a bad experience with us and that you are not satisfied with your product.
So that we can check your complaint, please send us a picture of your product and the order number to my email address: support.backoffice@caseable.com
After receiving the picture, we will check your order and contact you by email.
Thank you for your cooperation.
Please take care of yourself and stay healthy!
First screen protector came shattered
First screen protector came shattered. It's replacement came in worse shape then the first. Finally the third came in 1 piece, took almost 1 month. And the case I ordered was in no way as well made as my first 1 for a different Kindle.
1 November 2022
Reply from caseable
Hello dear Deb,
Thank you for your review on Trustpilot and for taking the time to share your review with us.
I am very sorry to hear that your first screen protectors arrived defective and that you are not satisfied with the quality of your case.
Feel free to send me pictures of your case to support.backoffice@caseable.com and your order number so I can take another look at your error and, in the best case scenario, send them a new case. :)
I look forward to your mail and wish you all the best.
Best regards, Ilai
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