Getting sent this request for a review months later after purchasing it and receiving a message that it was no longer in stock 6weeks later is hysterical. Not so good
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Well I've read a lot of the reviews, but frankly was amazed there were so many 1* ratings. I received my case after about 2 weeks, a very good time frame considering it was customised. But the qua... See more
Company replied
The tablet case is a little on the cheap side, but it was free from a QVC purchase, so I wasn't expecting it to be as high quality as something I purchased. The screen protector came broken twice, so... See more
Company replied
Nice case, fair selection of themes, colors and patterns. Delivery service was relatively fast. No problems at checkout. Reason for only four stars is the customizing process for the cases was a bit d... See more
Company replied
Company details
Information provided by various external sources
We at caseable produce your order just for you on demand. You can select one of our thousand designs or create your own design for your mobile device accessory.
Contact info
2.9
Average
4K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
bad customer service
i never received the case i sent email never heard anything. it said i received it but it is not so... i even put a bad statement on QVC how upset I was with this company extremely not a good company and after reading others on QVC it seems that everyone had a bad review ....very poor poor customer service and help... I do not need this case any more as i had to order it through Amazon I just would not ever recommend this company and especially the customer service.
19 February 2023
Reply from caseable
Hello dear Alice,
thank you very much for your openness.
Sorry for this inconvenience!
I just looked at your order and found that your order should have arrived on 05 December.
I would be happy to send you more information via PM.
Best regards, Ilai
absolutely no communication whatsoever
absolutely no communication whatsoever, I cancelled my order and did a charge back because I could not get anyone to respond to my emails. So zero stars if I could...communication is key!!
19 December 2022
Reply from caseable
Hello Marilyn,
Thank you very much for your feedback - we are very happy that you took the time to write to us.
I am very sorry to hear that there were misunderstandings in communication.
This should not be the norm, so I apologize to you so much.
We take your feedback seriously and I have forwarded it to our customer support
so that we can optimize the order process and fix any errors.
Feel free to explain your issue in more detail at support.backoffice@caseable.com so we can come to a solution.
Thank you again for being so honest and sharing your experience with us.
You sent my husband the wrong color…
You sent my husband the wrong color case. It took 2 months for me to receive my case. And they are not as sturdy as other cases I've purchased.
19 February 2023
Reply from caseable
Hello Andrea,
Thank you very much for your feedback - we are very happy that you took the time to write to us.
I am very sorry to hear that your case did not arrive in your ordered color and the quality did not meet your expectations.
This should not be the norm, so I apologize to you so much.
We take your feedback seriously and I have forwarded it to our production manager so that we can optimize the order process and fix any errors.
Feel free to explain your issue in more detail at support.backoffice@caseable.com so we can come to a solution.
Thank you again for being so honest and sharing your experience with us.
I never received my free cover (coupon…
I never received my free cover (coupon via QVC) seems because I ordered as a guest, I can't find the order. It's been probably two months.
18 January 2023
Reply from caseable
Hello Annie,
thank you very much for your feedback - we are very happy that you took the time to write to us.
I'm very sorry to hear that you had an unpleasant experience with caseable.com and your case hasn't arrived yet. This should not be the norm, so I apologize to you so much.
We take your feedback seriously and I have forwarded it to our production manager so we can streamline the ordering process and improve quality.
Feel free to send me at support.backoffice@caseable.com your order number and your exact facts.
Thank you again for being so honest and sharing your experience with us.
Honor thy coupons
Ordered a fire tablet ..I think
Last fall...this cover was part of the deal Free.had a voucher turned it in..... Picked out a cover never heard from your company..went back to Qvc..said not there problem..yours...so I needed a cover and ordered one..nice product but where is the one I used My
voucher on?....not sure of dates at this time... But less than a year.
17 August 2022
Reply from caseable
Hello Susan,
thank you very much for your feedback - we are very happy that you took the time to write to us.
I'm very sorry to hear that you had an unpleasant experience with caseable.com and your case hasn't arrived yet. This should not be the norm, so I apologize to you so much.
We take your feedback seriously and I have forwarded it to our production manager so we can streamline the ordering process and improve quality.
Feel free to send me at support.backoffice@caseable.com your order number and your exact facts.
Thank you again for being so honest and sharing your experience with us.
They printed the picture on my case upside down I contacted caseables with 5 separate emails and sent pictures. This my 3rd caseable case-they are wrong and will not fix the problem.
They printed my picture upside down, i sent them pictures and they would not correct the problem. I have 3 other caseable cases, so I know the pic is upside down. The lady said, just
look at your tablet landscape - she's goofy!
6 January 2023
Reply from caseable
Hello dear Barney,
thank you very much for your feedback.
We are very sorry that your case arrived with rotated images. This should not be the norm so I apologize to you so much.
We take your feedback seriously and I have forwarded it to our production manager so we can streamline the ordering process and fix any errors.
Feel free to send me pictures of your case to support.backoffice@caseable.com and your order number so I can take another look at your error.
Thank you for being so honest and sharing your experience with us.
Reply from caseable
Hi dear Sharon,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
We never even received the case
We never even received the case. It said the address was wrong and it was sent back to original sender
18 February 2023
Reply from caseable
Hello Keiana,
thank you very much for your feedback - we are very happy that you took the time to write to us.
I'm very sorry to hear that you had an unpleasant experience with caseable.com and your case hasn't arrived yet. This should not be the norm, so I apologize to you so much.
We take your feedback seriously and I have forwarded it to our production manager so we can streamline the ordering process and improve quality.
Feel free to send me at support.backoffice@caseable.com your order number and your exact facts.
Thank you again for being so honest and sharing your experience with us.
Product/case is very good
Product/case is very good. I took 1 star off for very slow shipping.
18 September 2022
Reply from caseable
Hi dear David,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
It looks nice but it doesn’t seem to be…
It looks nice but it doesn’t seem to be very good quality.
18 February 2023
Reply from caseable
Hello Kim,
Thank you very much for your feedback - we are very happy that you took the time to write to us.
I am very sorry to hear that the quality did not meet your expectations.
This should not be the norm, so I apologize to you so much.
We take your feedback seriously and I have forwarded it to our production manager so that we can optimize the ordering process and correct any errors.
Feel free to explain your issue in more detail at support.backoffice@caseable.com so we can come to a solution.
Thank you again for being so honest and sharing your experience with us.
Seems really durable
Seems really durable, easy to take on and off and looks really cute
16 November 2022
Reply from caseable
Hi dear Alma,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Reply from caseable
Hi dear joan,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Reply from caseable
Hi dear Constance,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
Love it
It was delivered fast the customized graphic looks amazing. My only complaint is the image was printed upside down. Other than that I love it
3 December 2022
Reply from caseable
Hi dear Brad,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
It's was very accurate
I received it on time and everything was great and thanks again
18 January 2023
Reply from caseable
Hi dear janice,
Thank you for your nice feedback on Trustpilot. ♥💓
We are very happy to hear that you like your new case. We wish you a lot of joy with it.
Please take care of yourself and stay healthy.
I have bought several from you when I…
I have bought several from you when I buy another tablet. This last one flips to the wrong side. Lol. If I turn it to flip to the left, the frame covers the power and sound buttons. Oh well.....I still like it.
8 November 2022
Reply from caseable
Hello dear Cathy,
thank you very much for your feedback.
I am glad that you like our products, but we are very sorry that your case arrived with rotated images. This should not be the norm so I apologize to you so much.
We take your feedback seriously and I have forwarded it to our production manager so we can streamline the ordering process and fix any errors.
Feel free to send me pictures of your case to support.backoffice@caseable.com and your order number so I can take another look at your error.
Thank you for being so honest and sharing your experience with us.
Check your pictures placement.
The picture reproduction was great. What I was unhappy about was that the pictures were placed upside. Unfortunately I don't have the original to see who was at fault. I didn't want the hassle of calling and returning so I accepted it. The reproduction I was very pleased with though, and would order again but pay special attention to placement.
17 November 2022
Reply from caseable
Hello dear Christine,
thank you very much for your feedback.
We are very sorry that your case arrived with rotated images. This should not be the norm so I apologize to you so much.
We take your feedback seriously and I have forwarded it to our production manager so we can streamline the ordering process and fix any errors.
Feel free to send me pictures of your case to support.backoffice@caseable.com and your order number so I can take another look at your error.
Thank you for being so honest and sharing your experience with us.
I would not order anything from this…
I would not order anything from this company! It took many many e-mails to finally get a very cheap case after 5 months!
17 February 2023
Reply from caseable
Hello dear Pamela,
Thank you very much for your feedback.
We are very sorry that your case arrived late and did not meet your expectations. This should not be the rule, so I apologize to you very much.
We take your feedback seriously and I have forwarded it to our production manager so that we can optimize the ordering process and fix any errors.
Feel free to send me pictures of your case to support.backoffice@caseable.com and your order number so I can take another look at your error.
Thank you for being so honest and sharing your experience with us.
Disappointed with quality
The tablet case is a little on the cheap side, but it was free from a QVC purchase, so I wasn't expecting it to be as high quality as something I purchased. The screen protector came broken twice, so I ending up requesting a refund. I am pretty disappointed with the products, however, your customer service person, Lucy, was so friendly and responded quickly to my emails. Kudos to her!
22 December 2022
Reply from caseable
Hello Donna,
Thank you very much for your feedback - we are very happy that you took the time to write to us.
I am very sorry to hear that the quality did not meet your expectations and your protector arrived broken.
This should not be the norm, so I apologize to you so much.
We take your feedback seriously and I have forwarded it to our production manager so that we can optimize the ordering process and correct any errors.
Feel free to explain your issue in more detail at support.backoffice@caseable.com so we can come to a solution.
Thank you again for being so honest and sharing your experience with us.
Reply from caseable
Hello Irene,
Thank you very much for your feedback - we are very happy that you took the time to write to us.
I am very sorry to hear that your magnet is not holding.
This should not be the norm, so I apologize to you so much.
We take your feedback seriously and I have forwarded it to our production manager so that we can optimize the ordering process and correct any errors.
Feel free to explain your issue in more detail at support.backoffice@caseable.com so we can come to a solution.
Thank you again for being so honest and sharing your experience with us.
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