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Rated 1 out of 5 stars

Ordered screen protector, got confirmation email and they took my money. Haven't received item and they won't respond to any emails asking where it is. Nothing on website indicating they have closed d... See more

Rated 5 out of 5 stars

Bought a screen protector for my wifes new iPhone. Was very reasonable and the reviews all suggested a good product. It was. A handy application video accompanied the purchase email and she now has a... See more

Rated 5 out of 5 stars

I purchased a Terrapin Genuine Leather Wallet Case for Samsung Galaxy S10 - Black for £19.95. After searching online for this well know brand I found this one for a reasonable price. I am very pleased... See more

Rated 5 out of 5 stars

Case Hut were very good, efficient and prompt. I bought two phone cases, both good quality. However it is a disappointment to me that neither made provision for a wrist strap, something I feel in th... See more

Company details

  1. Mobile Phone Accessory Shop

Information provided by various external sources

We’re here to make it easy for you to get your hands on the coolest mobile and tech accessories in the world. With an explosion of new products on the market, we’ve sourced, tested and added 100s of quality products that complement your lifestyle and look great. We like things simple, so we make it easy to find what you’re looking for without confusing techy jargon. Case Hut was founded by Dan Stevens in 2009 with a desire to cut through the vast sea of low quality mobile phone cases on the market. From the outset we aimed to source and provide the most desirable and innovative products for mobile. In 2012 Case Hut teamed up with Activ8, one of the UK’s fastest growing manufacturers and distributors of mobile and tech accessories. Activ8 is run by husband and wife team Stu and Zoe Conroy, who work closely with Dan to ensure we remain true to its original values – to provide customers with the latest and best tech accessories possible.


Contact info

3.8

Great

TrustScore 4 out of 5

218 reviews

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Rated 5 out of 5 stars

Case Hut were very good

Case Hut were very good, efficient and prompt. I bought two phone cases, both good quality. However it is a disappointment to me that neither made provision for a wrist strap, something I feel in this day and age would provide added security and make it less likely a phone could be stolen out of your hand. Still searching!

3 February 2020
Unprompted review
Rated 2 out of 5 stars

Bit disappointed

Am disappointed my case was transparent as I expected it to be white colour as in the photo. And one of the flowers was peeling off when I received it. Unfortunately not what i was expecting.

23 January 2020
Unprompted review
CASE HUT logo

Reply from CASE HUT

Hello Alix. Apologies for hearing this. We will make it clearer in the descriptions and are also working on better printing processes. Kind Regards, The Case Hut Team.

Rated 1 out of 5 stars

Terrible company (Case Hut) an on-line company selling mobile phone protective cover and screen.

Terrible company, do not buy from them! I have bought and paid for two samsung case (A70 and A90). Unfortunately did not receive the goods. Tried to contact them on telephone with no success and have left messages but no one replied. I am in the process of complaining to the relevant authority.

23 January 2020
Unprompted review
CASE HUT logo

Reply from CASE HUT

Hello Ghee. Apologies to hear you are having trouble. We usually reply to any messages on the same working day and our phone is available during business hours 9-5 mon-fri. Please visit https://www.casehut.com/pages/support - Kind Regards, The Case Hut Team.

Rated 1 out of 5 stars

Rude response from Chloe for cancelling order

Had placed an order Friday evening and due to an error on my part, (due to multiple models of the phone I was purchasing a case for) I wished to cancel as it hadn't been sent yet, not because it hadn't been sent yet. Received a very rude response from Chloe! I was going to purchase the correct case but due her attitude I have taken my business elsewhere!

18 January 2020
Unprompted review
CASE HUT logo

Reply from CASE HUT

Hi Damian. Apologies to hear you had some issues. I have checked this for you and can see it was successfully refunded. Kind Regards, The Case Hut Team.

Rated 1 out of 5 stars

Case Hut false advertising

I ordered the cracked gold design gel case for my Xperia 5 and what arrived was nothing like the image of what they advertised. The design was squashed and the middle of the case is so faded you can barely see any design at all. Will be returning for a full refund as there is no way it is worth £12. I'd be reluctant to even pay £1 for a product of this quality.

8 January 2020
Unprompted review
CASE HUT logo

Reply from CASE HUT

Hi Kelly, thank you for your feedback. We are currently working on improving quality, print and production. Please start the RMA process on our site if you haven't returned the case already. Kind Regards, The Case Hut Team.

Rated 2 out of 5 stars

Candy dream phone case

I got the candy dream phone case for my Samsung galaxy A70 and was left very disappointed when it arrived. On the website it looked really brightly coloured but in reality, when it arrived, it was very dull and basically just not what I ordered. I am going to keep it because I do like the feel of it, just feel as though it was falsely advertised.

15 December 2019
Unprompted review
CASE HUT logo

Reply from CASE HUT

Hello. We have noted your feedback and are currently improving the design process to better represent the product. Kind Regards, The Case Hut Team.

Rated 1 out of 5 stars

I bought a glass screen for my mobile…

I bought a glass screen for my mobile which was described as 'designed to be extremely tough and durable' but chipped and cracked easily.

Their customer service phone line is constantly engaged. Their email support response was 'It looks like it has come in contact with something'. Which means the protective screen is not fit for purpose, and not as described.

As I bought different brands in the past, I know what to expect from a durable mobile protective screen.

I will not be buying from them in the future.

5 December 2019
Unprompted review

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