Caseking Reviews 2,836

Ordered parts for a new computer on a Wednesday morning, and it arrived in Ireland the following Tuesday afternoon via UPS Standard. Everything was well-packed and as-described.

They even threw in a packet of sweets! Small enough not to upset my diet, but big enough to make me happy. How can you complain?

Best shop what i ever found , best support for customers , i recomended 100%

I have purchased some PC parts, and the customer support team has helped resolving any doubts.

Back in late February I needed to buy myself a nice computer for productivity and gaming tasks and I stumbled Caseking, I figured I could by my Graphics card, Power supply, Processor and RAM from there as their prices was way cheaper than where I lived, it took a bit longer for it to ship than I anticipated however that had nothing to do with Caseking as they shipped it out immediately.

when it has been shipped to my house everything thankfully was working perfectly, however I had realise that the ram I got was incompatible with the motherboard I needed to get for my processor, I hadn’t asked for a refund for the ram until a week later at a Sunday, thankfully they were quick with accepting my refund request and I sent the incompatible ram sticks which was always a good thing to see!

I had also decided to buy thermal paste and my motherboard from Caseking too, and both of them managed to be delivered on a Friday instead of having to wait till Monday this time which was a great thing to see.

when building my PC I had noticed that the heatsink on my graphics card was a bit bent, however this most likely he nothing to do with Caseking and more to do with the Manufacturer or myself, however after loading Furmark it hadn’t reached over 64 Degrees and mostly hovered around 63 after five minutes of load so it’s probably more of a aesthetic issue than a performance one.

TLDR; Customer service was quick with my issues and had pretty good prices for their components, i don’t really understand the amount of 1 star reviews that is given to the company, maybe they are unlucky, however I didn’t went through anything wrong with Caseking, thanks!

Edit 2 to answer the "IM ALWAYS RIGHT" guy, because after I buy this kind of product, I do not want the fake customer support to tell me I cannot instal windows.
If you were able to stay quiet and accept blames, which can help you grow up, maybe I would have not answered and showed everyone the bad faith you display:
You said:
→ It is not YOU = "olivier morel" who ordered that PC. The order was placed by another person including the invoice address so that person is our contractual partner, not you.
-I have ordered with my girlfriend account because payment via Amazon. I have 2 houses, I just delivered the new PC to the new house. What is wrong with you? I have sent IDs to trust pilot to proove you are just arguing and lying. That is why Trustpilot put my review back online when you asked to remove it. You do not like the truth, you cannot improve yourself? You will never grow up.
This is a free advice, you see, even if you buy nothing from me. I buy 4000€+ PC and you cannot send me a simple sentence via mail.
This is just a SUPER BAD SUPPORT everybody can understand that. Stop ridicule yourself and your company.

You said:
→ We would've done that ourselves if you had paid for it, which you didn't. We're not going to write lengthy manuals for free.
-"You will probably need to change the PCIe X1 slot 1 and 2 mode to M.2 mode in the BIOS under Advanced."
What a lenghty manual.

-You said:
You ordered a system specifically without an operating system so we're not setting up anything.
YOU TOLD ME: The system is delivered as configured without Windows. We are happy to add Windows. That would be EUR 139.90 for WIndwos 11 home and EUR 159.90 for Professional.
ARE YOU TRYING TO SCAM YOUR CUSTOMERS?
You can instal Windows for free, then activate it later.

-"Looks like" is not equal to "is"
if you have trust issues yourself, this is not my problem, solve it before crying a river.

By replying like that, YOU SHOW your bad support and arguing with customers. Thank you ;)

PS: LCD fan assembly is not even in the good way...
You just ignore Lian LI added value....

Edit 1 to answer :
Looks like Chat GPT answer.
Why it is not me ordering the computer? I put photos of it to confirm my review after you flagged it to make it disapear.
What do you not understand when i say:
"I had to do much modifications in the BIOS so the computer can see the SSD (and I had to remove it to change the port of it, CSM, and so on...)."
Yes you explained how to do, but not a full information, and 10 days after the PC has been delivered. Why not just send the explanation with the PC?
You are selling a service, I order more than 4000€, just stop arguing and face the truth, your service is not that good.
And Mike, you are a joke, always trying to chatgpt all reviews. Level up

End of Edit 1

I have ordered 4000+€ parts to build a computer.
Good products (Full Rog strix / Lian Li / 4080 super...).
I have asked them to build the computer.
They charge Total amount: 173,74 EUR to build it.

When I receive the PC, I cannot use it, I cannot instal windows...
After I ask them (I have to wait 3 days because week end...) they tell me they have not tested the parts, they have switched on the computer with their own SSD... Because I didn't want to pay EUR 139.90 for WIndows 11 home and EUR 159.90 for Professional.

I had to do much modifications in the BIOS so the computer can see the SSD (and I had to remove it to change the port of it, CSM, and so on...).

This is , from my point of view, not acceptable when you buy 4200€ parts and ask them to assembly.
Not profesionnal.

Good till first trouble. I spent over 5k in this shop, but I am out now. I sent faulty RAM (tested before on 3 different computers and when bar was inserted computer had random blue screen crashes - definitely faulty) back to them, and I got it back as full working!!! They are claiming some paragraph 437. So if you do not want warranty problems, avoid.

Edit:

Thanks for answer Mike

So to clarify. I bought matched memory pair. When both sticks were inserted (on default BIOS settings) computer crashed with totally random blue screen errors (once twice a day maybe). When only one stick - working one - was inserted, computer ran without any issues. But when just faulty stick was inserted crashing has somehow become even more intense. I ran memtest86+ from USB stick and no errors were found. Then I transferred faulty stick to other fully working computer with different components about 5 years old and - had same blue screen crashes again. So I was certain about fault before sending back with description of a problem. Now I am solving this issue with manufacturer.

Edit 2
Hello again, Mike

I am using logic here - if one stick of a matched pair is working and other not on a same slot on a same motherboard then is obviously faulty or mismatched to that level that causes problem which is still under warranty for matched pair. As said I tested on two different motherboards generations apart. These RAMs are on compatibility list for both motherboards. There are many such problems described on forums where memory tests do not recognize faulty ram.

Edit 3

So I am unfortunate that one part does not work in any of my motherboards, or maybe lucky that one does and I still can use half of kit. I will present this case to German and EU consumer protection service to get their opinion. I still think that when buying new part, working or not working can not be matter of luck.

Loved buying from Caseking, they got my items delivered quickly and they worked perfectly.

Thanks Caseking!

Ordered the Hyperion case, received it with the lower left corner irreparably damaged, possibly before shipping. Contacted CaseKing and the issue was handled quickly and professionally by Cedric Schramm and Mr. Fassbende. They contacted Asus for me and sent me the single spare part I needed. Everything happened quickly and easily. Super kind & supportive people working at CaseKing.

Ordered a asus noctua 4080 and it arrived without branding and after reporting it they said they will see what they can do. That took a couple of months and they began talking about a replacement or refund and they came to the conclusion that missing branding on a 1600 euro gpu is not enough to issue an rma claim then they said they will contact asus to see if anything can be done and then there was no reply for a month up until today when i sent an email again and they said that the best they can do is offer me 20 euros as compensation for the missing branding. I understand that they cant see into the box when they ship pc parts and that this is a fault on asuses side but offering 20 euros as compensation without a chance for a refund or replacement is very insulting. This whole ordeal took place over the span of 4 months and i am very disappointed at the way this was treated. The responses on the support team are extremely slow sometimes i had to call them directly to even get an answer I was surprised that i even got an answer today on email because when i called i got no answer. I do not recommend buying from their website because if they cant handle a faulty gpu i cant imagine what they do to pre-built pcs if anything happens to them or any other parts that get shipped.
Again not recommending buying from them.

9.2.2024 :Update on the whole ordeal after posting a bad review i got an email the next day and they suddenly had a solution, they now have a used 4080 noctua that a costumer returned and they offered me a used card as a replacment

As to the response below the review just because the transaction was over 2b2 it shouldnt take 4 months to come up with a solution led alone a 20 euro compensation.

As for the used 4080 that i was offerd after thinking about it it makes 0 sense to take the used card over a new one with missing branding.

And to top it all off they offered me the card and told me to change my review to something better. I will not be doing anything of sorts.

Ahh yes the snazy replies for your department was waiting for that, and no you seem to have skipped the part where i typed in the email that i would PAY the diffrance. Seeing the way you reply to other costumers this does not surprise me. But i guess the ego in this company is is enormous, sad to see that German quality and professionalism does not exist anymore and to your replacement note in what world do you think its ok to replace a new gpu with a used one?

A big thank you to CASEKING for dealing with my hardware problem, and more particularly to Cedric Schramm. Efficient after-sales service, perfect communication, attention to my problem and rapid dispatch (UPS) of new equipment to replace the faulty one. Thank you.

Purchased a new PC, delivery was thrown over the gate, PC was damaged. Opened at the request of an employee. No assistance no acknowledgement, I request clarity on the situation as I was always chasing to find out what was happening. big back and forth with Mike in customer service. At the end advised once the damaged PC is returned they will issue a refund. I have all the emails as proof of the delay in response and the expectations. At no point was I given a resolution or any guidance to my purchase. Terrible experience.

Update to the above as written hastily and with frustration. Below is a more detailed explanation.
Updated as they have flagged the name which has been removed however is the same who replied to comments on this platform.

Delivery Issue: The initial problem was the careless handling of the parcel by the delivery driver, throwing it over a gate despite its fragile nature. This shows a lack of responsibility on the part of the delivery company.

Response Time: There was a significant delay in addressing the issue. I had to follow up multiple times, and even after 10 days, there wasn't a satisfactory resolution.

Communication: The communication from the customer service representative, lacks empathy and understanding. Instead of acknowledging my frustration, there is a focus on explaining the limitations of their processes.

Refusal of Subsequent Performance: the customer service representatives response, refusing subsequent performance and opting for a refund, is a drastic measure that doesn't consider my inconvenience and frustration adequately.

Lack of Proactive Measures: I suggested sending a replacement while waiting for the return of the original purchase, but the response doesn't explore this option. Instead, the emphasis is on the challenges faced by the company.

Failure to Escalate Appropriately: When I expressed the desire to escalate the issue to a manager, the response doesn't show a willingness to address my concerns but rather reinforces the decision made by the systems integration department.

Failure to Provide Timely Updates: rightly pointing out the lack of transparency and urgency in handling the issue. The company's failure to keep me informed adds to my frustration.

Unprofessional Tone: The tone used by the customer service representative, especially phrases like "I can't perform magic," are dismissive and unprofessional.

I also expect a no further contact has been issued to my latest response.

Extreme dissapointment!!!

I have placed the order on the website for a MSI 4080 Super Suprim, card was showing in stock and immediately available upon ordering.
I have placed the order, the confirmation email came, few minutes after I received an email that my order is now being processed.
30 minutes later I receive an email that the product I ordered is no longer available and that there is no ETA and it can takes months until the product comes available, I have sent an email to the CS to request the clarification and received email Back from Customer Support that pretty much repeated the previous automated email, no compassion no sorry nothing, no response as to why they would take my money for a product they do not have, no any kind of response to my questions regarding the order!

If a company that big cannot manage their stock nor are capable of doing their job correctly, they should let us know upon ordering, now over 1300euro are bound and I cannot go to a shop that actually has the availability, and due to caseking I most likely will miss getting a new 4080s card!!!

Extremely unhappy both with their online stock management and their extremely poor customer service team.

Update as of 1/02/24 They have cancelled my order but said that cannot issue the refund immediately.
They are just making sure that I will miss any possible available 4080 super, only because I left negative review.
***Funds refunded after opening a case with PayPal

Take your money elsewhere and don't waste your time with Caseking.de as if you decide to leave them a negative feedback they will hold your money for as long as the can.

Great service with a low cost. Better than 99% of other computer part stores out there.

Purchased CPU, GPU and PSU in August 2023 to France. Delivery and tracking were on point, good packaging, and even some candies in the package. Recommended by someone, and I would recommend too.

Bought a King mod computer (over 7000 euros) that was in stock, ready to ship.
After 10 days not a single word about the computer, possible causes of delay, or tracking number.
I sent multiple emails/tickets and so far only one person answered telling me that the Portuguese store (globaldata)would contact me to send me the computer. Because I was not getting any phone calls I decided to call the Portuguese store and they told me that they never do that and in this case, they would not do it because they didn't have the computer. They also wrote that information on the main ticket that was open with caseking.de
So after 10 days, they decided to stop replying to my messages/emails and right now I have no idea if they have the computer, what the condition and when will they send it.
I paid a premium price (over 7000 euros!!) and I am getting the worst customer service I have ever experienced in this field.
I completely dont recommend caseking.de
Stay away from this store and its lies.

I ordered most components to Build a PC (except the graphics card). Once i put everything together i realized the MSI Z790 Tomahawk motherboard was not reacting to any power inputs (did not accept any power and wasn‘t responding at all)

I contacted CK, described my problem and sent the Motherboard back. While packing it up, i dropped the cover into the socket and bend some pins of the socket (just 3 of the 1700 but noticeable if you took a close look). I thought to myself, hopefully this isn‘t going to be an issue, since the board was broken from the beginning.

First it took CK 11 days to respond after they have received the board, wich is a long time in my opinion. Furthermore, their answer was basically that I mechanically damaged the board and they can send it in, to TRY to fix the pins for 70€, but there is no guarantee it will work.

So i said, yes i damaged them sending it back but thats not the problem, the problem is that you send me a faulty board, wich is not accepting any power, so even if you fix the Pins i am left with a Motherboard that‘s broken.

The content of their answer basically was:
We don‘t send you a new one or fix the initial problem, do you want us to try to fix the pins for 70€ (can go up if it gets more expensive) or send the faulty board back to you.

After a little forth and back via email a more competent worker from CK (in my opinion) replied to me and explained, since i mechanically damaged the Board trying to send it back, releases CK from all terms of warranty and now its my problem that the Board is not working.

I told them to send it back to me and they should not try to fix the pins, because even if they can manage to fix the pins, i‘d have payed another at least 70 € to then get a motherboard that is still not working.

As for the Mainboard, I ordered an AORUS (bit more pricier but worth it) from a different online shop. Worked like a charm. I do not recommend the MSI Z790 Tomahawk since i read on multiple sources that my problem is no unique exception and plenty of users had the same issue with exactly this Motherboard.

Regarding caseking,
Don‘t get me wrong, they didn‘t do anything fundamentally wrong or against the law.
It‘s just not how I would treat a customer who spend almost 4000€ in roughly the last year, who i just sent a faulty component to.

So personally, i will not do business with them again in the future.

If you got any further questions, feel free to contact me.

Package arrived quickly and the PSU was carefully packaged with ample padding.

What a great experience! They are very professional and the Costumer Service is awesome. I wish I had such a great service in Ireland.
Congrats guy, keep doing this wonderful job!

It was a dream of mine to build my own PC. Finally managed to save up enough to do so. When looking to buy parts for my build the Irish websites are too expensive and after some research I came across Caseking de.
When I read some Trustpilot reviews from Ireland and Google reviews from users in Ireland I realised Caseking deliver to Ireland and are a viable option.
Most of my PC parts were ordered from their website including the NV5 with a lot of glass so I was a bit worried.
Everything arrived within a week. No scratch, nothing broken, everything as described. My PC is build and it all works as it should.
Thank you Caseking you gained a customer for life.
Just a little FYI for Irish customers or customers from different countries: Please log in with your account or add items into cart with country chosen as the prices shown on website include German VAT at 19% but for example Ireland is 23% so the value of the items shown will change depending on the country you are from. It was still cheaper than any Irish website though.
Again Thank you Caseking for delivering such a high level service.

This is the fifth time I buy on case king and there is always the same problem.
They ship the parcel, the courier does not know where the parcel is until the parcel arrive in your city.
Tracking is not updating, if you write to the courier's customer care they tell you that they don't know where the parcel is and what is the expected delivery date.
Once the parcel arrives in your city the tracking is updated informing you that the parcel is out for delivery.
You wait a full day at home, the same day in the late afternoon the tracking is updated again informing you that the courier wasn't able to deliver the parcel because there where no one at home.

I give CaseKing one star because this happened 4 times before and this is the fifth time that is happening again.

Your service depends on the courier you choose.
If you use a bad courier, your service is bad.

I'm from Italy, I'm waiting my parcel since ten days and I still don't know where the parcel is and when I will receive it.