Ive been using Casinoways and their sister site Betti for a while now. Ive never had any issues with their site and upon my first withdrawal the funds were received within a few days. I feel... See more
Company replied
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Avoid at all costs! This casino is NOT licensed as they claim to be. While casinoways.com is licensed, casinoways1.com is not. They also partake in questionable payment practices includin... See more
Company replied
Shocking site, let me deposit multiple times, but when it comes to withdrawal they need to see every id yav ever had and proof of every letter sent to you in the last 150 decades ha. Why let you depos... See more
Company replied
This “casino” is disgusting. They take your money with no verification but when you win and try and withdraw they ask for multiple documents only to reject them and keep asking you to submit again. Th... See more
Company replied
Company details
Written by the company
After decades behind the scenes, we grew tired of the "copy-paste" casino experience and built CasinoWays to be the antidote: a transparent, high-octane hub for players who demand more. We’ve stripped away the "robotic" feel of traditional sites, replacing generic bonuses with perks that evolve in real-time based on your unique playstyle—ensuring every player is treated like their own VIP. Our library is strictly curated with no filler, featuring only the fairest and most engaging slots and live games on the market, all backed by bank-grade security and the payment methods you already trust. By handling the logistics and "boring stuff" in the background, we’ve created a seamless, player-first environment where safety and adrenaline live side-by-side. CasinoWays: Real Transparency. Real Excitement.
Contact info
United Kingdom
- www.casinoways1.com
You should know
2.1
Poor
119 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Response to casinoways
Disagree with your response, I cancelled card used on those dates due to being comprised, I used new card to play and had a small win sent copy of that card to you so I could withdraw, that's when you wanted to see a copy of my cancelled card, any excuse not to pay out.
SCAM SITE stay away !!!! Not trustworthy !!!!
16 April 2025
Unprompted review
Reply from Casinoways1
Dear Jackie,
We’re sorry to hear that you feel this way, but we want to assure you that our intention is never to delay or withhold any legitimate withdrawals. That’s why we’d like to clarify a few important points regarding your account.
First and foremost, account verification is a standard procedure required for all our players, without exception. Unfortunately, in your case, this process has not yet been completed.
Additionally, it's important to note that this is not just a matter of one card. You successfully used three different cards within a 10-day period, but only one of them has been verified.
Moreover, if one of the cards has since been canceled, a simple cancellation confirmation from your bank would be sufficient for verification purposes. The same applies to the other card we requested, for which no documentation has been received.
We’d also like to emphasize that your verification process has been handled in exactly the same way as it is for all our players, following our standard procedures without exception. For this reason, we believe your review is not a fair reflection of the situation, as all steps taken were in full compliance with our policies.
That said, we remain here to assist 24/7 via chat or at support@casinoways2.com in case you have any further questions
Regards,
Terrible site
Terrible site. I deposited 4 times and only 3 went on showed them proof and nothing some pathetic excuse saying finance would get back to me and nothing. When you go back in to try and talk to someone it won’t let you.
28 March 2025
Unprompted review
Reply from Casinoways1
Dear Louise
Thank you for reaching out to us, and we sincerely apologize for the inconvenience caused by the issue with your recent transaction.
We understand your frustration, and we want to assure you that we are actively working with the payment provider to receive an update on the status of the transaction. We will follow up and ensure you receive a final confirmation as to whether the transaction will be credited back to your account or returned to your bank balance; however, rest assured that no funds are lost
Additionally, please know that we truly value you as a customer. Over the past six months, you’ve had a smooth experience with no issues related to deposits, bonuses, KYC verification, or timely withdrawals. You’ve consistently had a positive experience, and we’ve never received any support inquiries from you until now.
Given this, we feel it’s important to mention that labeling us as a "terrible" site based on a single delayed transaction isn’t reflective of the overall experience we’ve provided. The delay in this case could very well have been due to factors outside of our control, and we are actively working to resolve the issue with the payment provider to clarify the situation, so your feedback doesn't seem fair at all
While we understand your frustration, we hope you can appreciate that we’ve always aimed to offer a positive experience and a high level of service.
At last, as soon as we have an update regarding the reported transaction we'll make sure to reach back to you right away
Regards
Shocking site
Shocking site, let me deposit multiple times, but when it comes to withdrawal they need to see every id yav ever had and proof of every letter sent to you in the last 150 decades ha. Why let you deposit if you can’t withdraw, n don’t even try email the support address cos ya won’t get a reply haha avoid 100% 🤦♂️
19 March 2025
Unprompted review
Reply from Casinoways1
Hi Paul,
First and foremost, we sincerely apologize for the inconvenience caused by the website shutdown, and we deeply regret any disruption this has caused.
However, please note that account verification is a standard procedure on our platform, designed to ensure the safety and security of our users, so despite the fact that we understand your frustration with the process, after reviewing your case, it appears that the delay in finalizing your verification occurred because the required documents were not received via the email through which they were requested
Still, due to the fact that we are aware that the majority of the issues you experienced were caused by the migration, as an exception, we have now finalized your account verification, so moving forward, if you use a new payment method or your ID document expires, additional verification may be required. Otherwise, no further documents will be needed from your end.
Also once logged in into your account you'll find a small gift on your user profile which will allow you to explore and enjoy the new, improved version of our website, featuring a wider selection of games, an enhanced interface, and incredibly fast game loading times—all designed to elevate your gaming experience,
Thank you again for your understanding. We’re confident that the new system, in time, will provide a much smoother and more enjoyable experience moving forward!
Regards,
Crooks
Uploaded £20 span 100 x 20p spins on big bass vegas, then span £13 20p x 65 on big bass splash..ended up with £16 so went to spin 20p x 80 on Big Bass Floats My Boat. The game was set at 20p after four spins I had no balance I looked again and game was set at 20p...I've tried explaining to casinoways support but they saying game was set at £4. Absolute robbery, no refund, no apology.
Avoid these crooks.
Another problem is if you say upload £20 start spinning and win £100 after a few spins you can't withdraw as they expect you to wager your deposit before withdrawal. That in itself is absurd.
Avoid them as they try every trick in the book on live chat to swindle you, stop withdrawals or tell you that a game was set at £4 a spin when it was clearly set at 20p .
Robbers stay clear.
11 March 2025
Unprompted review
Reply from Casinoways1
We understand your frustration and appreciate you taking the time to share your experience. If there are any concerns about game settings or wagering requirements, we encourage you to reach out to our support team at support@casinoways.com for further clarification. Our team is always available to review any issues and provide assistance where possible. Please feel free to contact support directly so we can take a closer look. We value all our players and aim to ensure a fair and transparent gaming experience.
This casino claims that they are…
This casino claims that they are licensed in Curaçao but provides no license verification -- which is required of legitimate Curaçao licensees. So that means there is no authority to appeal to. Casinos like this are essentially pirate operations beyond any government or regulatory body.
29 October 2024
Unprompted review
Reply from Casinoways1
Thank you for reaching out and sharing your concerns.
Our casino operates under a valid Curaçao license, which is displayed at the bottom of our website. Transparency and player trust are important to us, and we’re happy to provide any additional information you may need.
If you have any further questions or need clarification, please don’t hesitate to contact our support team at support@casinoways.com, they’re always available to assist you.
Happy gaming!
Would even give it one star
Would even give it one star! Awful website always glitches and funds disappear then for th to investigate they want screen shots. Well it happens that quick !!! I played a game for hours won some free spins and it was up to x27 winnings won around 1800 site glitched and kicked me out. They will investigate they say! Best thing to do is speak to your bank they have no uk jurisdiction, no gaming license and are committing fraud by fronting as numerous operations to by pass gambling protections n the uk.
Made contact as requested below however as suspected communication has gone ignored!!
Numerous laws are being broken by this casino, to avoid detection and get around measures put in place for vulnerable gambler’s payments are miscoded. Using the wrong MCC for payments is unlawful, and a direct breach of visa terms and conditions. It is also classed as money laundering as the payment processors are actively allowing illegal activity to happen.avoid this site at all costs
Not worth reaching out to customer support as they suggest I have been emailing since October and have not had one response.
I would advise everyone to make a report to the intelligence department at the gambling commission who are committed and working hard to close down these illegal casinos and stop them preying on the vulnerable.
In response to below - I have been emailing support since October and have received one response you only add that so it looks like you are responsive to customers however that is not the case at all.
2 October 2024
Unprompted review
Reply from Casinoways1
Thank you for sharing your feedback, and we’re really sorry to hear about the frustrations you’ve experienced. We want to make sure your issue is addressed properly. It’s important to us that all players enjoy a seamless experience, and we take any issues seriously.
Please note, our customer support team is here to assist you, and we would appreciate the opportunity to investigate the matter further. We understand your concerns, and we are committed to resolving this as quickly as possible. To ensure a thorough investigation, we kindly ask that you reach out directly to our support team at support@casinoways.com with all the relevant details, including screenshots if possible.
We genuinely care about our players’ experience and are here to help. We want to make sure you have a fun, secure, and enjoyable time with us.
Casinoways will steal from you be…
Casinoways will steal from you be warned for a 20euro deposit normally costs 16.51 pounds not today they are taking 19 pounds so for every deposit they will take 2.50 of your money when you ask them they will block your account claiming it the exchange rate and not them taking money illegaly be warned stay away plenty of good casino that won't steal from you out there. I did reach out to casinoways support was told a pack of lies I checked the pound to euro rate my self it was 16.51 not 19 pound so your a pack of liars I've reported you to your local police at this point as its theft at the end of the day
1 March 2025
Unprompted review
Reply from Casinoways1
Please note that the currency exchange rates can fluctuate, and sometimes there may be slight differences due to this.
However, we certainly don’t want any confusion or dissatisfaction with our service. Please reach out to our customer support team at support@casinoways.com with the specific details of your case so we can review it thoroughly and clarify any discrepancies. We're here to help and resolve any issues as quickly as possible.
We genuinely appreciate your feedback and want to make your experience as smooth and as enjoyable as it should be.
TOTAL RIP OFF DO NOT EVEN TRY GAMBLING…
TOTAL RIP OFF DO NOT EVEN TRY GAMBLING WITH THIS SITE BECAUSE WHEN YOU LOSE YOU LOSE AND WHEN YOU WIN YOU LOSE TOO AS ITS IMPOSSIBLE TO GET YOUR MONEY OFF THEM.
THEY TAKE YOUR MONEY VERY EASY AND IF YOU TRY AND WITHDRAW THEY ASK FOR ALL SORTS OF iD. DO NOT GAMBLE WITH THEM.
23 February 2025
Unprompted review
Reply from Casinoways1
We understand that verification can sometimes feel like an extra step, but it’s in place to protect both players and the platform. Our Terms & Conditions ensure a fair and secure gaming environment for everyone, which is why we require the necessary documentation before processing withdrawals.
Please provide the requested documents, and our team will assist you in getting everything sorted. If you need further clarification, feel free to reach out to support@casinoways.com - we’re here to help!
Really good site
Robem9403 - Really good site, withdrew £300 for a £20 deposit, was in bank next day. Loads of games to choose from, strongly recommend :) spoke to Ross who was very helpful. Helped me with my welcome bonus :)
18 February 2025
Unprompted review
Reply from Casinoways1
We’re happy to hear you had a great experience and appreciate your recommendation! It’s always great when a win lands smoothly in your account. :)
As a small thank you for taking the time to write a 5 star reply, feel free to reach out to our support team at support@casinoways.com we have a little gift waiting for you! 😉
Happy gaming!
Absolute criminals
Absolute criminals
I have tried to withdraw funds on 3 occasions and it’s always rejected.
I have contacted customer support through the bot and as I share the conversation it’s cut off and then you can’t get back in plus there is no email address to contact them.
If I am not contacted and given an email address to write to and have this rectified within the next 3 days I will be making a complaint to the regulators.
I have satisfied all terms of service yet they have not
7 February 2025
Unprompted review
Reply from Casinoways1
We’re sorry to hear about your experience and want to assist you in getting this resolved as soon as possible. We’ve given our support team a heads-up, so please reach out to them with all the details, and they will be happy to assist you further.
Withdrawals can sometimes take longer depending on the chosen payment method, but rest assured, we are here to help and will do our best to support you.
Please sea this update.
Thank you for your patience.
Your verification is complete, and your withdrawal has been processed today. If you need anything else, we are here, feel free to reach out.
Have a wonderful day & happy gaming!
Absolute joke
Absolute joke, no payouts, most rigged online casino I’ve seen, do not Loose you’re money there.
7 February 2025
Unprompted review
Reply from Casinoways1
We’re sorry to hear you feel this way.
All gameplay on our platform is fair and regulated, and we always process payouts according to our terms. If you’re experiencing any issues, please contact our support team with details, and we’d be happy to assist.
All good, winnings in bank.
Been scammed on another casino site so was unsure of this one. I can confirm that once I was verified, my money was in my account within a couple of days. I'm just bored now as I really only like pragmatic - Big bass and they don't have it. Can't comment on bonuses and that as I don't accept them on any site I play on.
27 January 2025
Unprompted review
Reply from Casinoways1
Glad to hear you had a smooth experience with withdrawals!
We understand game preferences are important, and with ongoing changes in the industry, some providers have adjusted their availability. However, we’re always working to bring the best selection to our players.
As a token of appreciation, reach out to our support team for a small gift. Happy gaming!
This is the third time i am leaving a…
This is the third time i am leaving a review since it has been deleted the last 2 previous times, Casinoways owe me a total of £52,000. They currently have no ADR in place or any authoritative body which overlooks their casino, Meaning if they do wrong there is nothing in place to MAKE them pay up or act accordingly. I have exhausted their email chat and they have stopped responding altogether like many others on this review page, i do not know how they are still allowed to operate. They have paid me out of£13,000 till this date but £52,000 is still owed and will not be paid for whatever reason. I am asking YOU CASINOWAYS through this review to tell me WHO i can email OTHER than your tired out support email address to HELP me with my CASE. I look forward to hearing from you. You KNOW who i am and what my open case is against you. €59,000 / £52,000 on my self excluded case
29 October 2024
Unprompted review
Reply from Casinoways1
We understand that losses can be frustrating, and we strive to ensure fairness for all players. Please note that we follow strict responsible gaming policies and industry regulations to ensure fairness for all players. Self-exclusion requests must be submitted via the proper channels, as outlined in our terms.
If you require further assistance, reach out to our support team directly. We remain committed to providing a fair and secure gaming environment for all.
They do not own a uk license do no use…
They do not own a uk license do no use you are not protected
25 January 2025
Unprompted review
Reply from Casinoways1
Thank you for sharing your concern. CasinoWays is committed to operating responsibly and in compliance with licensing regulations. We assure you that all our operations are conducted under the applicable legal frameworks.
If you have any questions or concerns about our licensing or other aspects of our service, we encourage you to reach out to our support team at support@casinoways.com, and we’ll be happy to provide clarity.
Your trust and confidence are very important to us.
Reply from Casinoways1
Thank you so much for your kind feedback! We’re delighted to hear you’ve had a great experience with CasinoWays and our customer service team.
As a token of our appreciation, please reach out to our support team to claim a small gift on us.
Wishing you the best of luck and lots of exciting wins ahead! 🍀
I usually enjoy playing this site
I usually enjoy playing this site. But lately they have removed all red tiger games and now every pragmatic game I play is lagging. They are saying it's a pragmatic issue but I don't seem to have a problem on other sites which is strange. If it's not sorted put soon I will spend my money elsewhere.
21 January 2025
Unprompted review
Reply from Casinoways1
Thank you for sharing your feedback! The recent changes with Pragmatic and Red Tiger games are due to provider updates affecting operators across the industry. Rest assured, in a short time, we’ll be back with more games to enhance your experience.
The gaming industry is ever-evolving, and we appreciate your patience as we continue to adapt and focus on providing the best experience for our players. If there’s anything else you need, our support team is always here to help!
Massive money laundering site
Massive money laundering site.
With no license.
Pragmatic have removed all there games from there as they are robbing people. So stay well clear from here. As its theft. I had to inform police about these.
You don't take anything serious.
Your live chat is useless. And your thieving off people. And that's a fact.
Game providers. Are leaving your site as the know your tampering with the rng number.also your money laundering. That's also a fact
15 January 2025
Unprompted review
Reply from Casinoways1
We take allegations like this very seriously. CasinoWays operates under strict compliance with regulations, and all games and services are provided by verified and reputable providers.
Regarding your concerns about Pragmatic games, we want to clarify that providers occasionally make adjustments that affect availability across multiple platforms, not just ours.
If you have specific issues or further concerns, please reach out to support@casinoways.com with more details, and we’ll be happy to investigate thoroughly.
AVOID!
Awful casino. Unregulated within the UK, and break all their licensing terms and conditions.
Sent an email of complaint, and received no reply from support at all.
5 January 2025
Unprompted review
Reply from Casinoways1
We’re sorry to hear about your concerns.Our goal is to ensure every player enjoys a secure and seamless experience.
We encourage you to send any unresolved concerns to support@casinoways.com so we can investigate thoroughly. Our team is committed to addressing all queries and ensuring that any issues are fairly resolved. We appreciate your patience and look forward to assisting you further.
Awful site please please do not use !!!!
Awful site please please do not use !!!!
1 January 2025
Unprompted review
Reply from Casinoways1
We’re sorry to hear about your negative impression of our site. Our goal is to provide a fair and enjoyable experience for all players.
If you’ve faced any specific issues, please email us at support@casinoways.com with details, and we’ll ensure your concerns are addressed promptly.
Thank you for your feedback, and we hope to make things right for you.
This is a really good casino
This is a really good casino. Their sister casino is really awful but this casino pays well and has a good selection of games. Fast payouts. Very impressed.
7 January 2025
Unprompted review
Reply from Casinoways1
We’re so happy to hear about your experience with Casinoways! As a token of our appreciation please reach out to support@casinoways.com for a little surprise gift on us!
Happy gaming!
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