Had a minor issue with a freestanding bath mixer tap purchased over a year ago. Emailed today. Received an immediate and very helpful response from lovely Zoe. No quibbling. Replacement parts on way.... See more
Company replied
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Review summary
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Everything about the cast iron bath company has been a positive experience. They had everything we needed in polished nickel (which can be tricky to find) and in stock at short notice. The customer se... See more
Company replied
Cast Iron Co were prompt and articulate from the off. I’ve previously used other online bathroom suppliers who all pale into rubbish compared to this bunch. The responsiveness and care was quite exce... See more
Company replied
This is the only company I’ll ever buy a shower or taps from for now onwards. They are the nicest, kindest company I’ve ever bought from. Nothing is too much trouble, they are quick to reply and reso... See more
Company replied
Company details
- #25 of 115 best companies in Bathroom Supply Shop
- #36 of 107 best companies in Bathroom Renovator
- #82 of 245 best companies in Home improvement shop
About The Cast Iron Bath Company
Written by the company
About The Cast Iron Bath Company
The Cast Iron Bath Company is a leading supplier of bathroom fixtures and fittings with specific focus on providing products in a large range of finishes and colours. Brassware is available in Chrome, Polished Nickel, Brushed Nickel, Polished Brass, Brushed Brass and Matt Black; Baths can be painted in any colour of choice; and Concrete Basins are available in a large range of popular colours.
We are really excited to share our range of unique product designs and our team of experts are always happy to answer questions and give guidance. You can reach us on 01723 585896.
Established in 2006, we are a family owned business who take pride in the quality of products supplied and our personal approach to customer service.
Our Mission
Our purpose is simple - we want to enable our customers to create the bathroom of their dreams in a time-frame that matches their needs.
We maintain a high-availability approach to stock levels in our own product lines. Our own brand taps, showers and concrete basins are available for next day dispatch and baths are often available within 3 days unless custom painting is required, in this case then our lead times are 7 to 10 days. Visit our website for more details.
Quick Links
Contact info
Aurora House, Hopper Hill Road, YO11 3YS, Scarborough, United Kingdom
- 01723 585896
- sales@castironbath.co.uk
- www.castironbath.co.uk
4.8
Excellent
522 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer support and order…
Great customer support and order delivered efficiently.
12 August 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Truly Excellent Service
We've bought a number of the products over the years from The Cast Iron Bath Company and in 99.99% of cases, the products have been brilliant. What really stands out for me though is the way the company recently dealt with an issue where we had a problem with a shower head. The follow up service was excellent, especially Harriet; quick, efficient, understanding and they rectified the matter straight away. For me, the mark of a really great company to deal with is how they deal with issues when they arise; the Cast Iron Bath Company were truly excellent!!
12 August 2024
Unprompted review
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the product and service you received from Harriet and the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
I thought the toilet seat was…
I thought the toilet seat was overpriced, but I couldn’t find the exact to match the toilet we bought from you. It said it was soft close but when it arrived, it wasn’t. On the plus side, easy to fit
7 August 2024
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave a review of the Burlington Toliet seat. We can see from our records that your order was placed online for a Burlington Standard Seat. We do have alternatives available for soft close seats. Should you prefer a soft close seat please contact our sales team who would be to assist.
Great quality tap and dispatched very…
Great quality tap and dispatched very quickly - thank you
2 August 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the product and service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Quick and polite on the phone
Quick and polite on the phone. Timely delivery as promised. Item as described.
30 July 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Great service and a quality product
Ordered a set of Linton lever taps in chrome. They arrived within a couple of days and although not fitted yet, they are stunning. Very excited with the quality and look and can’t wait to have them installed.
25 July 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the products you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Prompt service and delivery
Prompt service and delivery. The staff member I dealt with was courteous, upbeat and efficient, and the accounts team quickly reimbursed me for another product which I’d ordered in error. The item I did order was competitively priced.
22 July 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Great product and a great company
Great product and a great company, they were helpful throughout and very professional.
3 July 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Amazing customer service
Amazing customer service, despite me changing my order a couple of times. Every member of staff I spoke to could not have been more helpful, I always got through to a real person at the end of the phone. They dealt with all enquiries / changes / returns / bespoke orders with a smile and a super positive attitude. And the taps are beautiful! Could not recommend the Cast Iron Bath Company highly enough!
19 July 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback and we will pass your lovely comments onto the team!
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Fantastic service
Fantastic service, respond quickly always apoear really helpful. Advising of correct plug, peice etc. Replacement plug received in timely manner.
3 July 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Superb customer service
We really appreciated the quick response and swift service from Zoe and the team today - A small issue on our part was easily resolved. Wouldn't hesitate to recommend.
10 July 2024
Unprompted review
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from Zoe and the team at the Cast Iron Bath Company. We pride ourselves on our customer service and really appreciate you taking the time to leave your positive feedback!
Excellent company with great products and customer experience
We have purchased numerous items from this company, and every experience has been fantastic. Even when we've encountered issues, their customer service has been incredibly helpful, always quick to respond and resolved any problems efficiently. Recently, I needed some additional parts, and Zoe from their sales support team went above and beyond to assist me. My queries were resolved within a few minutes. I highly recommend this company for their excellent products and outstanding customer service.
3 July 2024
Unprompted review
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from Zoe and the team at the Cast Iron Bath Company. We pride ourselves on our customer service and really appreciate you taking the time to leave your positive feedback!
Great experience
Great experience! From opening the trade account to ordering to inquiries responses, all delt with super quickly and efficiently.
3 July 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
All the staff I dealt with by phone or…
All the staff I dealt with by phone or email were incredibly helpful. The only problem arose with the information available on the radiator conversation to dual fuel. It was very confusing and I still don’t know if I can go ahead and buy. Everything else went swimmingly!
25 June 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback! We hope you are happy with all your lovely tapware. Please feel free to give the team a call if you need any further information regarding your radiator order and they will be happy to assist.
Customer service was great
18 June 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
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