Castle Green Homes Reviews 

542
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 300 reviews, reviewers overwhelmingly had a great experience with this company and highly recommend their services. Customers frequently praise the friendly sales staff, noting that advisors are exceptionally helpful, professional, and patient throughout the entire buying journey. Buyers truly appreciate the smooth purchasing process, lovely development locations, and the constant communication provided by the dedicated team from day one. Some reviewers were not happy with the aftercare service, mentioning unfulfilled promises and significant delays in sorting out various property issues. A few people experienced frustrating challenges with unresolved maintenance, poor communication regarding major snags, and a lack of support after moving in.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as consistently helpful, professional, and... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, friendliness, and... See more

Customer service

Consumers find customer service to be exceptionally positive and supportive throughout the entire home-buying... See more

Location

Users describe positive interactions with location, expressing great satisfaction with the beautiful areas... See more

User experience

People report positive experiences with user_experience, highlighting an incredibly smooth journey from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ellis & Kelly were super helpful and supportive during our sale and move to Trevalyn Meadows. All house moves are stressful, but it was great having them there to help with our process - it really f... See more

Company replied

Rated 5 out of 5 stars

We have just moved in to our new house in Colwyn Bay and love it. The team on site are great and support you really well often going above and beyond to help the move. Willow ( the system where you ma... See more

Company replied

Rated 5 out of 5 stars

We are buying a house at Woodland Manor. The location of the development and green open spaces is what attracted us . The sales office staff are so welcoming and friendly especially Pam who answered... See more

Company replied

Rated 5 out of 5 stars

Recently reserved our new home at Castle Green Daresbury. The process from start to finish so far has been very straightforward. The advisors have been extremely helpful throughout the process, a spec... See more

Company replied


Company details

  1. #6 of 31 best companies in Home Builder
  2. #32 of 53 best companies in Construction company
  3. #6 of 30 best companies in Housing Development
  4. #4 of 15 best companies in Property Developer

Written by the company

Castle Green Homes is a 5-star rated housebuilder delivering exceptional new build homes across North Wales and the North West of England. With decades of experience in the residential property sector, we pride ourselves on creating beautifully crafted, energy-efficient homes that blend traditional design with cutting-edge construction methods. Whether you're a first-time buyer, growing family or downsizer, Castle Green Homes offers a wide range of new build homes for sale to suit every lifestyle and budget. Our developments are located in some of the region's most desirable areas, including Cheshire, Merseyside, Wrexham, Flintshire and Conwy. From charming villages to vibrant towns, our locations are carefully chosen to offer residents a balanced lifestyle. Every Castle Green home is thoughtfully designed to maximise space, comfort and functionality, with flexible layouts, stylish interiors and sustainable features that support low-maintenance and low-energy living. Our homes come with a high specification as standard, and we offer a range of incentives including Easy Move and Help to Buy Wales (subject to eligibility), making your move as smooth and affordable as possible. As a trusted UK housebuilder with a strong local presence, we are proud to support local jobs, suppliers and tradespeople—bringing long-term value to the communities we serve. Many of our team live in the very places we build, giving us a deep understanding of local needs and a personal commitment to quality. Our customer-first approach has earned us a reputation for reliability, transparency and aftercare. With excellent Trustpilot reviews and a loyal customer base, Castle Green Homes is recognised for delivering not just houses, but homes people love to live in. If you're searching for a new build home in North Wales or the North West of England, look no further than Castle Green Homes. Explore our current and upcoming developments in Buckley, Abermorddu, Daresbury, Rossett, Congleton and beyond. Discover why so many people are choosing Castle Green Homes for a better way to live. Castle Green Homes – Built for life, built around you.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

542 reviews

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4.7

All reviews

(542)

298 reviews in the last 12 months

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Rated 5 out of 5 stars

With thanks to Carl

Thank you to technician Carl who attended my castle green home in Daresbury to fix some issues with a shower leaking. We are delighted with the job and it looks fantastic.
Throughout he was very professional and reassuring. Cheers Carl, Castle Green are lucky to have you.

6 January 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for taking the time to share your feedback. We’re delighted to hear that Carl was able to resolve the issue with your shower and that you’re pleased with the finished result. We’ll be sure to pass on your kind words to him as he’ll really appreciate them. Thank you for choosing Castle Green Homes and we wish you many happy years in your home.

Thanks,
Team CGH

Rated 5 out of 5 stars

Great experience

Myself and my partner visited orchard place last week to have a look around the site and show homes.
We found the quality of the build and the layout of the site fabulous.
We found Donna to be exceptionally helpful, friendly and informative. She was also a perfect blend of helpful whilst not overbearing. We were very happy with our first experience of Castle Green.
Regards
Karen

29 December 2025
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Reply from Castle Green Homes

Thank you, Karen, for taking the time to share your feedback. We’re delighted to hear you enjoyed your visit to Orchard Place and were impressed with the quality of the homes and the layout of the development. It’s also lovely to hear that Donna made such a positive first impression, we’ll be sure to pass on your kind comments to her!

Thanks, Team CGH

Rated 5 out of 5 stars

Hilary and Sally were AMAZING.

Hilary and Sally were AMAZING.

Throughout our experience with Castle Green to buy our first home, Sally and Hilary have been incredible. From mortgage acceptance through to keys handed over, it's been a perfect experience for us being first time buyers.
I can't thank them enough for being super kind as well as supportive!

18 December 2025
Unprompted review
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Reply from Castle Green Homes

Thank you so much for your lovely feedback. We’re really pleased to hear you had such a positive experience and felt supported throughout your journey. Wishing you all the best as you settle into your new home!

Thanks, Team CGH

Rated 3 out of 5 stars
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Reply from Castle Green Homes

Thank you for your feedback. We’re sorry to hear this and appreciate you taking the time to let us know. We’ll share your comments with the team to help ensure we offer a warm and welcoming experience for all visitors.

Thanks,
Team CGH

Rated 5 out of 5 stars

Orchard Place

Excellent experience through the buying process and then finally moving in.
Donna & Bianca have been brilliant throughout the sale process and Chris (site manager)has been amazing during the moving in process.

25 December 2025
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Reply from Castle Green Homes

Thank you for sharing your experience. We’re so pleased to hear that the process of buying and moving into your new home went smoothly and that you felt well supported along the way.

We wish you every happiness in your new Castle Green home 🏡

Thanks, Team CGH

Rated 5 out of 5 stars

New build review…

We had an amazing experience from start to finish! When we first walked in and Ellis showed us around a replica of the final Henley which was on sale, we fell in love straight away and paid to secure the plot! The whole experience from then was so smooth! We were told we would be in before Christmas and that we were! Goff looked after us from there and always was willing to go the extra mile and help us with any questions we had! When we first walked in to the property, we couldn’t believe how well it looked as you always hear about new builds but the standard in which castle green live up to certainly was met with our home! There was obviously a few snags but nothing that can’t be easily fixed!
Overall, we can’t thank Ellis, Rihanna and Goff enough for such excellent customer service and making our move to our first house such a memorable experience!

19 December 2025
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Reply from Castle Green Homes

Thank you for your kind review. We’re really pleased to hear that you had such a smooth and positive experience from your first visit through to moving into your new home.

Thank you for choosing Castle Green, and we wish you every happiness in your new home 🏡

Thanks, Team CGH

Rated 5 out of 5 stars

Sally was incredibly helpful

Sally was incredibly helpful, friendly and made my whole family feel welcome. The show homes are absolutely stunning too.

23 December 2025
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Reply from Castle Green Homes

We're happy to hear that the team made your family feel welcome! We appreciate your kind words and are so glad you enjoyed the show homes.

Thanks, Team CGH

Rated 5 out of 5 stars

A genuinely people first experience

We visited Castle Green at Llys Coed for an unscheduled viewing and were immediately put at ease by Carol.
She was warm, welcoming and non judgmental, and gave us real belief that we could actually do the deal.
We were not ready to buy straight away and simply wanted to test the market and see what was available. Despite that, Carol treated us with genuine interest and no pressure, which was refreshing.

Within six weeks we had our keys, and Heather was equally kind and supportive throughout the process. Together Carol and Heather make an excellent sales team who are knowledgeable, reassuring and genuinely helpful.

15 December 2025
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Reply from Castle Green Homes

Thank you so much for taking the time to share your experience. We’re absolutely delighted to hear how welcomed and supported you felt during your visit to Llys y Coed.

Congratulations on your new home, and thank you again for choosing Castle Green. We wish you every happiness as you settle in 🏡

Thanks, Team CGH

Rated 1 out of 5 stars

Getting sick of these lot ruining green…

Getting sick of these lot ruining green space in north Wales. They seem hell bent on destroying every lovely green field around.

22 December 2025
Unprompted review
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Reply from Castle Green Homes

We understand that any new development can be a sensitive topic. It’s important to note that we only build on land that the local council has identified as suitable for development through their Local Development Plan. These plans go through extensive consultation and assessment to balance new homes with protecting the environment and local needs. We also work closely with councils to include green spaces and biodiversity measures within our developments wherever possible.

Thanks,
Team CGH

Rated 5 out of 5 stars

Well explained

Well explained

13 December 2025
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Reply from Castle Green Homes

Thank you for your review. We always aim to make everything clear and easy to understand, so it’s great to hear this was your experience.

Thanks, Team CGH

Rated 5 out of 5 stars

Heather and Laura have been great and…

Heather and Laura have been great and made the process of buying a house at Hawthorn Meadows enjoyable and stress free. I’m only up to the exchange stage, but I can’t foresee any issues to completion given my experience so far. Would highly recommend.

11 December 2025
Unprompted review
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Reply from Castle Green Homes

Thank you so much for your wonderful feedback. We're delighted to hear that Heather and Laura have helped make your home-buying journey at Hawthorn Meadows enjoyable and stress-free so far. Reaching exchange is a big milestone, and we’re thrilled the experience has been such a positive one.
If there’s anything you need as we work toward completion, we’re always here to help.
Thanks,
Team CGH

Rated 5 out of 5 stars

Good knowledge

Good knowledge, very helpful about phase 1 and 2, very nice properties. Thanks for the coffee.

8 December 2025
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Reply from Castle Green Homes

Thank you for your kind feedback! We’re really pleased to hear you found the information about Phase 1 and Phase 2 helpful and that you enjoyed viewing the properties. It was our pleasure to welcome you and we’re glad you enjoyed the coffee too!

Thanks,
Team CGH

Rated 5 out of 5 stars

Buying a house can be stressful

Buying a house can be stressful, but my experience with Castle Green has been absolutely amazing. From start to finish, Fiona and Vieta have been incredibly supportive, professional, and genuinely dedicated to helping me through every step of the process.
Their communication has been excellent, they’ve always been quick to respond, and they’ve gone above and beyond to make the entire journey smooth and enjoyable. I couldn’t have asked for a better team to work with.
I highly recommend Castle Green—and especially Fiona and Vieta—to anyone looking to buy a home!

8 December 2025
Unprompted review
Castle Green Homes logo

Reply from Castle Green Homes

Thank you so much for your wonderful feedback! We’re delighted to hear that your experience with us has been so positive. Buying a home is such an important milestone, and it’s fantastic to know that our team were able to support you every step of the way.

Thank you for recommending us. We wish you every happiness in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

Fabulous sales approach.

I recently went here to look at the (2) show homes, which were beautiful and beautifully designed.
When I initially went into the sales office, I was met warmly by a lady called Vanitta, (I think that was her name) I have to say she was excellent, answering my many questions about these new build properties. She was kind, helpful and patient, and extremely professional. At no stage did she rush me.
I just want to say thank you, to this lovely lady who is a credit to the company.

5 December 2025
Unprompted review
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Reply from Castle Green Homes

We're happy to hear that you liked our show homes. We appreciate your kind words regarding the assistance you received during your visit. It's great to know that you felt supported and that your questions were answered thoroughly. Thank you for your positive feedback.

Thanks, Team CGH

Rated 5 out of 5 stars

Great Service at Rydal View!

The team at Rydal View have been great throughout my house buying journey. I was struggling to sell my old house but Venita and Fiona managed to arrange a part exchange and employ a range of incentives to make the process really smooth. They were in constant contact to let me know where things were up to and always respond quickly to any queries. I moved in last week and couldn’t be happier with my new Castle Green home!

4 December 2025
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Reply from Castle Green Homes

We're happy to hear that your home buying journey went smoothly. We appreciate your positive feedback regarding our team's constant communication and efforts to make the process easy. We're so glad you're happy in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

First time buyer approved!

I am in the process of purchasing my first home with Castle Green and up to this point they have been so helpful. They have communicated with me throughout the process and explained everything thoroughly. When visiting the sales offices Venita and Fiona have been nothing but welcoming and thorough in their service and have given me the confidence to complete what can be an overwhelming process of buying my first home.

5 December 2025
Unprompted review
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Reply from Castle Green Homes

We're so happy to hear that our team has been helpful during your first home-buying experience! It's great to know that the communication and service have given you confidence. Thank you for sharing your positive feedback.

Thanks, Team CGH

Rated 3 out of 5 stars

Poor workmanship

I expected the finish to be as good as the show homes, I am very disappointed in the standard of all the work in the house, the paintwork, the joinery, the tiling, the groundwork. It’s going to take me days to do my snagging list, this is the 4th new build house I’ve had and the worst for quality of work, the whole house needs re painting, my hall door won’t shut and the list goes on, I would really like to speak to the owner of Castle Green because it’s really disappointing!

28 November 2025
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Reply from Castle Green Homes

We’re really sorry to hear that your new home hasn’t met your expectations, and we completely understand how disappointing and frustrating this must feel. This isn’t the level of quality we aim to deliver. We’d really like the opportunity to put things right.

We’ll arrange for a member of the site team to get in touch with you as soon as possible to review your snagging list and discuss your concerns in detail.

Thank you for sharing your feedback, it’s important to us and helps us improve.

Thanks, Team CGH.

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