Castle Green Homes Reviews 

I actually don't have enough words to convey our disappointment and indeed anger at this company, who sold us a dream home, but delivered us a nightmare at Bridgewater View Daresbury. We had initally given CG the opportunity to make things right after we moved into our property in March'26 and identified over 250 snags, not just minor issues, the majority are major issues, that have caused us severe stress, inconvenience and major disruption to our lives.

Although our complaint has been heard, I do not think the aftersales customer service process has been acceptable. So we feel we must speak up to address and give an honest account of this alleged 5* builder whom have been nothing short of diabolical since we collected our keys from the lovely front of house sales negotiators.... from there it falls apart.
So far we have had a whole house repaint, top to bottom, new windows, a wall knocked out and rebuilt, ceiling lights repositioned, and holes filled to make good where they were incorrectly installed, a new shower, tray, and screen, a new bath, 2 tiles to the bathroom replaced as they were glaringly the wrong colour from the others and laid ...new doors, handles,repairs to wardrobes, a drain installed across our garage as it flooded as no one had thought to consider that as the driveway is on a slight slope rain water will travel and cause water damage to our items in storage there.... the list goes on and on with things still outstanding, mentioned are just a few.
These issues are still being addressed and there is no end in sight, in addition we change our working patterns to accommodate the different tradespeople booked and then people don't turn up as promised to complete their jobs, leading to more delays and further inconvenience. We do have lives you know CG, and you are SEVERELY impacting them!!!
(However as a NB, i have to give praise to the Multi tasker & painted assigned to our house who now feel like lodgers as they have been with us that long, who have both In turn turned this house around to what now is an acceptable standard)
BUT....
Is this really what is to be expected in purchasing a new build home from Castle Green? Apparently not, according to their construction director, but if not, why are we still experiencing such appalling service and being subjected to constant stress for 10 weeks.

Advice...potential buyers beware, save yourselves the disappointment and stress and go down the road to Redrow, wish we did.

Good communication. Knowledgable. Very helpful

Good communication, unhurried pace and informative.

Very good experience overall. Able to answer questions and able to clarify details in a very clear friendly manner.

No pressure at all left us time to think. Many thanks to Rhianna and Pam for your help,

I cannot highly recommend the team at Castle Green enough, specifically Ellis and Kelly. From our very first interaction, their professionalism and dedication have been absolutely outstanding. Navigating these processes can often feel overwhelming, but their supportive, reassuring nature made a world of difference. They are incredibly knowledgeable, always responsive, and genuinely care about delivering the best possible experience. Thank you both for your brilliant guidance and for going above and beyond - we are really looking forward to moving to our forever home in Rossett!

We were very impressed when visited the development at Rydal View in Colwyn Bay in March 26
The development is is an excellent location and the show houses were very expressive.
Fantastically designed, which untiise every space.
But the reason we decided to purchase a property on the development was the professionalism, help and support which we received from the sale staff at the developement.
Heather was outstanding at put us at ease and attentive every question that we asked.
We don't think we would have reserved the property at Ryal View other than for the her kindness and help she gave to us.
Fiona who was part of the team was was also excellent and as a team we couldn't have asked for more.
We are very excited to be moving to our new property property at Rydal View this June.

⭐⭐⭐⭐⭐ Fantastic experience from start to finish!

We recently visited Castle Green Homes to view their new developments, and we couldn’t have been more impressed. Ellis and Kelly were incredibly friendly, knowledgeable, and took the time to answer every question we had, making the whole process feel easy and stress-free.

The properties themselves are beautifully designed, well-built, and finished to a really high standard—you can tell real care and attention goes into every detail. Whether you’re a first-time buyer or looking to move up the property ladder, there’s something for everyone here.

We left feeling excited and confident about our next steps. If you’re looking for a new home, I’d highly recommend paying them a visit!

I viewed the show homes at Trevalyn Place with my partner earlier this week. We were welcomed by Ellis and Kelly who were very professional and informative. Thank you both for your time we look forward to bringing our families on our next visit

Myself and partner have just visited the Trevalyn Place development. We were only driving past and decided to call in. Although we are not ready to purchase our first home just yet we will certainly be finding a Castle Green development when we are. Very welcoming and informative visit. We talked to both Kelly and Ellis and came away feeling excited for our future. Beautiful homes Castle Green well done.

We’ve recently purchased a home from Castle Green Homes on the Trevalyn Place estate in Rossett, and we honestly couldn’t be happier with the entire experience.

From start to finish, the process has been completely seamless. The house itself is outstanding—finished to a very high standard—and any small snags have been dealt with incredibly quickly and efficiently by Andy and the team.

Having had a poor experience with another developer in the past, we were naturally quite cautious about buying a new build again. However, this experience has completely restored our confidence. Kelly and Kirsten, in particular, have been absolutely exceptional—guiding us through negotiations, helping us choose the right plot to suit our timeline, and maintaining clear, consistent communication throughout. She really has been out of this world.

The whole team are a real credit to Castle Green Homes, and we’re genuinely excited to spend many happy years in what we hope will be our forever home.

Thanks once again to everyone involved!

My review is more about after the completion of my property at the Sŵn y môr, Prestatyn. For me, this is the important bit.

There were two delays to completion. the first being 3 months and the last one being the day before completion for a further week. To be honest, they should have delayed for at least another 2 weeks as meeting completion was rushed and certain aspects were not completed on time. The home demo should have been two weeks before completion however it happened on the day of completion while work was still going on, no turf, half the fences, landscaping ongoing, cleaners still cleaning, access blocked by vans and trucks and difficulty in hearing due to pavement being dug up due to problems with water meters, not to mention the clouds of dust. It was like a scene out of BBC's DIY SOS. So the euphoria and excitement of the completion/keys handover experience was tarnished somewhat. However Kelly from Sales, did her best to make it a very good day.

Saying all this, the sales team have been exceptional in their help, advice and understanding. Kelly and Sally (based at Trevalyn Place), Fiona (Rydal View), Lynsey (Sales Manager) and Sian (Sales Director) who deserves a special thank you for making sense of the chaos and making things happen.

After completion, Gethyn Evans (Site Manager) took the reigns. What a guy! He is very visible, approachable and takes a personal interest. I can call him or text anytime and he responds efficiently. He even just calls around randomly to see if everything is OK and if I need anything. The snags are being dealt with in a timely manner. No problem is too small or complicated. Clearly he is very passionate about his profession and takes great pride in his work, going above and beyond his responsibilities to make home owners' move and ownership as smooth and perfect as possible.

Brilliant service from the very beginning till the end of our buying the house journey.
Thank you very much!

I visited Castle Green Homes at Woodland Manor. I believe the lady working was called Rhianna. She was very informative and helped show me around.

I’d like to thank Rhianna for her friendly, help and assistance throughout the process. I would definitely recommend Castle Green Homes.

Recently reserved our new home at Castle Green Daresbury. The process from start to finish so far has been very straightforward. The advisors have been extremely helpful throughout the process, a special shout out to Hillary and Tom who have been absolutely fantastic. The team worked with us to pull together our bespoke package and nothing has been too much trouble. The homes are spacious and thoughtfully designed with a wide range of high-quality interior finish options. Very excited and looking forward to moving into our new home hopefully in August all being well, thanks again.

Ellis and Kelly at Rossett were very helpful when we were walking around the show homes - we look forward to arranging a further viewing.

Ellis and Kelly at Rossett were incredibly helpful and informative. We’re really interested and are coming back for a second viewing.

Ellis from Rossett was very helpful, friendly and welcoming when guiding us around the show homes

We recently reserved a house at Woodland Manor! It is our first house and Rhianna made it very special for us. We are excited to move in and appreciate Rhianna and Castle Green for all of their help.

Lovely welcome from Elis and very informative and encouraging about housing market. I not met Kelly but she been very communicative via email.
Lets hope my house sale proceeds and will soon be living at Castle Green