Castle Green Homes Reviews 

540
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 300 reviews, reviewers overwhelmingly had a great experience with this company and highly recommend their services. Customers frequently praise the friendly sales staff, noting that advisors are exceptionally helpful, professional, and patient throughout the entire buying journey. Buyers truly appreciate the smooth purchasing process, lovely development locations, and the constant communication provided by the dedicated team from day one. Some reviewers were not happy with the aftercare service, mentioning unfulfilled promises and significant delays in sorting out various property issues. A few people experienced frustrating challenges with unresolved maintenance, poor communication regarding major snags, and a lack of support after moving in.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as consistently helpful, professional, and... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, friendliness, and... See more

Customer service

Consumers find customer service to be exceptionally positive and supportive throughout the entire home-buying... See more

Location

Users describe positive interactions with location, expressing great satisfaction with the beautiful areas... See more

User experience

People report positive experiences with user_experience, highlighting an incredibly smooth journey from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ellis & Kelly were super helpful and supportive during our sale and move to Trevalyn Meadows. All house moves are stressful, but it was great having them there to help with our process - it really f... See more

Company replied

Rated 5 out of 5 stars

We have just moved in to our new house in Colwyn Bay and love it. The team on site are great and support you really well often going above and beyond to help the move. Willow ( the system where you ma... See more

Company replied

Rated 5 out of 5 stars

We are buying a house at Woodland Manor. The location of the development and green open spaces is what attracted us . The sales office staff are so welcoming and friendly especially Pam who answered... See more

Company replied

Rated 5 out of 5 stars

Recently reserved our new home at Castle Green Daresbury. The process from start to finish so far has been very straightforward. The advisors have been extremely helpful throughout the process, a spec... See more

Company replied


Company details

  1. #6 of 31 best companies in Home Builder
  2. #32 of 53 best companies in Construction company
  3. #6 of 30 best companies in Housing Development
  4. #4 of 15 best companies in Property Developer

Written by the company

Castle Green Homes is a 5-star rated housebuilder delivering exceptional new build homes across North Wales and the North West of England. With decades of experience in the residential property sector, we pride ourselves on creating beautifully crafted, energy-efficient homes that blend traditional design with cutting-edge construction methods. Whether you're a first-time buyer, growing family or downsizer, Castle Green Homes offers a wide range of new build homes for sale to suit every lifestyle and budget. Our developments are located in some of the region's most desirable areas, including Cheshire, Merseyside, Wrexham, Flintshire and Conwy. From charming villages to vibrant towns, our locations are carefully chosen to offer residents a balanced lifestyle. Every Castle Green home is thoughtfully designed to maximise space, comfort and functionality, with flexible layouts, stylish interiors and sustainable features that support low-maintenance and low-energy living. Our homes come with a high specification as standard, and we offer a range of incentives including Easy Move and Help to Buy Wales (subject to eligibility), making your move as smooth and affordable as possible. As a trusted UK housebuilder with a strong local presence, we are proud to support local jobs, suppliers and tradespeople—bringing long-term value to the communities we serve. Many of our team live in the very places we build, giving us a deep understanding of local needs and a personal commitment to quality. Our customer-first approach has earned us a reputation for reliability, transparency and aftercare. With excellent Trustpilot reviews and a loyal customer base, Castle Green Homes is recognised for delivering not just houses, but homes people love to live in. If you're searching for a new build home in North Wales or the North West of England, look no further than Castle Green Homes. Explore our current and upcoming developments in Buckley, Abermorddu, Daresbury, Rossett, Congleton and beyond. Discover why so many people are choosing Castle Green Homes for a better way to live. Castle Green Homes – Built for life, built around you.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

540 reviews

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4.7

All reviews

(540)

296 reviews in the last 12 months

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Rated 5 out of 5 stars

When to Hawthorn Meadows in Buckley…

When to Hawthorn Meadows in Buckley today , l when to see the show house Which is lovely , the sales consultant Laura is very knowledgeable and professional,she answered all my questions and gave me lots of information.

26 April 2026
Unprompted review
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your lovely review. We’re so pleased to hear you enjoyed your visit to Hawthorn Meadows and that you liked the show home. It’s great to know Laura was able to support you so well and provide all the information you needed.

We really appreciate your feedback and hope to welcome you back again soon.

Thanks, Team CGH

Rated 5 out of 5 stars

Show house visit

Visited hawthorn meadows today and was met by Laura who was very knowledgable and helpful and showed us round showhouse which was beautiful and well presented. Given a room by room tour and answered all questions in a professional manner will now be giving the house serious consideration.

26 April 2026
Unprompted review
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your kind review.

We’re really pleased to hear you enjoyed your visit to Hawthorn Meadows and found the show home well presented. It’s great to know our team made you feel welcome and able to explore the home at your own pace.

We appreciate your feedback and hope we can help you further as you continue your search.

Thanks, Team CGH

Rated 5 out of 5 stars

Excellent Buying Experience with Castle Green Daresbury – Thank You Hilary!

We had an amazing experience with Castle Green Daresbury throughout our buying process. From the very beginning, everything was handled professionally, smoothly, and with great care.

A special thank you to Hilary, who has been absolutely fantastic from start to finish. She made the whole journey much easier for us with her support, patience, and clear communication. She was always helpful, approachable, and made sure we felt confident at every stage of the process.

It was truly a pleasure working with Hilary, and we really appreciate everything she has done for us. She made what can often be a stressful process feel exciting and enjoyable.

We are really looking forward to moving into our new home soon and starting this new chapter. Thank you again to Hilary and the whole Castle Green Daresbury team for such a wonderful experience!

25 April 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your kind review. We’re so pleased to hear you had such a positive experience at Daresbury and that everything went smoothly throughout your homebuying journey. Hilary will be delighted to hear your lovely feedback.

Thank you again for choosing Castle Green. We hope you enjoy every moment in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

Outstanding Experience from Reservation to Post Completion

We reserved an early bird plot at Hawthorn Meadows, back in August, and from that moment on the process has been pretty much perfect. I say “pretty much” only because, as with any new-build development in its early stages, there are always a few minor hiccups—but nothing that wasn’t handled quickly and professionally.

From start to finish, nothing has ever been too much trouble.

Our sales representative, Laura, has been absolutely fantastic every step of the way. She’s been approachable, responsive, and genuinely committed to making the experience as smooth as possible—I can honestly say nothing was ever too much to ask.

The same goes for both of the site managers—coincidentally both called Steve! Between them, they’ve been incredibly helpful, always on hand to answer questions and go the extra mile whenever needed.

Finally, a special mention has to go to Daniel, the resident snagger. Once again, nothing has been too much trouble, but what really stands out is his attention to detail, professionalism, and the way he carries himself. His manners and work ethic are exceptional—if I were setting up my own firm, I’d hire him on the spot without hesitation.

Everyone I’ve mentioned is a real credit to Castle Green. From reservation through to completion, the entire team has delivered a genuinely positive experience, and we couldn’t be happier.

27 March 2026
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Reply from Castle Green Homes

Thank you for your lovely review.

We’re so pleased to hear you’ve had such a positive experience from reservation through to completion at Hawthorn Meadows. Our team will be delighted to hear your kind words, they’ll really appreciate the recognition.

Thank you again for choosing Castle Green, and we wish you every happiness in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

We recently bought our first home and…

We recently bought our first home and had a great experience throughout. The office staff were very helpful, with Venita and Fiona always friendly and quick to respond.

Gethin, the site manager, has been very helpful since we moved in. He’s approachable and always quick to sort anything out, which has made settling into our new home much easier.

We really appreciate all the support from the team.

9 April 2026
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Reply from Castle Green Homes

Thank you so much for sharing your experience and congratulations on buying your first home!

It’s wonderful to hear that our team were so helpful, friendly and responsive throughout your journey, and that the support has continued since you moved in. We wish you many happy years in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

Great sales team they know there…

Great sales team they know there products well and give you good honest advice and go through the fine details with you so you understand all the aspects of buying your new home a special thanks to Fiona, Heather.

18 March 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your kind feedback.

We’re delighted to hear our sales team made such a positive impression and kept everything clear and informative throughout. Fiona and Heather will be especially pleased to receive your thanks.

Wishing you all the best in your new home.

Kind Regards, Team CGH

Rated 5 out of 5 stars

Helpful Agent

Sally did a nice job explaining how we could reserve the home and plot we were interested in and the steps to customize the home and the opportunity to see that model in a nearby development.

11 April 2026
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Reply from Castle Green Homes

Thank you for your lovely review. We’re so pleased to hear that you found the experience helpful and that everything was clearly explained. We appreciate your feedback and wish you all the best as you move forward on your homebuying journey!

Kind Regards, Team CGH

Rated 5 out of 5 stars

Really great experience with Castle…

Really great experience with Castle Green, particularly in comparison to neighbouring builders too. Customer service is wonderful, communication is clear and meaningful and we feel that they care about us, we are not just another house sold or another number on the street. Sally and Hilary stand out as exemplary employees with their warm welcome and ongoing great service, we can’t wait to move in! Thank you

10 April 2026
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Reply from Castle Green Homes

Thank you for your lovely feedback. We are really pleased to hear you have had such a positive experience with Castle Green Homes.

It is great to know you have felt well supported throughout your journey and that our team have helped make the process clear, personal and enjoyable for you.

We are looking forward to seeing you move into your new home and wish you every happiness in the next chapter.

Thanks, Team CGH!

Rated 3 out of 5 stars

Homes where nice lady in sales office…

Homes where nice lady in sales office not so helpful

8 April 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for sharing your feedback. We’re glad to hear you liked the homes, but we’re sorry that your experience in the sales office wasn’t as helpful as it should have been. We’d really like to understand more about what happened so we can improve. Could you please reach out to us directly at info@castlegreenhomes.uk.

We appreciate your time and hope we can make things right.

Kind regards,
Team CGH

Rated 5 out of 5 stars

Castle Green at Hawthorn meadows

Castle Green has been nothing but perfect from the start. They have been so so helpful throughout our experience. Laura in the sales centre is so helpful and kept us updated all the way through. We completed over a week ago and the site manager steve has bent over backwards for us and got our snags started right away and is so so helpful. All the snags were very minimal and are mostly cosmetic. I couldn’t recommend castle green enough.

29 March 2026
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Reply from Castle Green Homes

Thank you for your lovely feedback, we’re so pleased you had such a positive experience at Hawthorn Meadows.

It’s great to hear Laura kept you updated throughout and that Steve has been so helpful since your move-in. We hope you’re settling in well and enjoying your new home 🏡

Thanks, Team CGH

Rated 5 out of 5 stars

Knowledgeable and friendly

Knowledgeable and friendly, very helpful at all the sites we visited.

29 March 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your feedback. We’re pleased to hear you had a positive experience and found the team helpful throughout your visits!

Thanks, Team CGH

Rated 4 out of 5 stars

Excellent

From the first enquire to the day we moved in the sales team of Kelly and Kirsty were excellent in the way they walked us through the buying process and the options we had when planning the fitting out of the house.
Prior to moving in and on moving in the Assistant Site Manager Andy was and is excellent in his attention to detail.
He explained all the systems in the house in detail and listened and acted personalty on all of our concern’s.
We have been in the house one week now and we are extremely happy with the location, the site setup and the house itself.
The quality of the fixtures and fittings excellent. The room sizes are a lot bigger than we excepted.

I built my previous home 34 years ago and worked as a Facilities and Infrastructure’s Engineer before I retired 9 years ago and I know a good property when I see one. This for myself and wife Julie is a Very good property. 👍

27 March 2026
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Reply from Castle Green Homes

Thank you for your lovely feedback. We’re really pleased to hear you’ve had such a positive experience and that you’re happy in your new home. We really appreciate you taking the time to share this, and wish you all the best!

Thanks, Team CGH

Rated 5 out of 5 stars

Friendly and welcoming

Friendly, welcoming ladies. Helpful and understanding. Quality of the show homes are amazing. Decor and furnishings beautiful.

4 April 2026
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Reply from Castle Green Homes

Thank you for your kind words! We’re so pleased to hear you felt welcomed and supported by the team. It’s also great to know the show homes made such a lovely impression.

Thanks, Team CGH

Rated 5 out of 5 stars

A few minor snags but overall we…

A few minor snags but overall we couldn’t be happier in our new castle green home. Thank you to everyone involved and who continue to be involved (on site team). Would definitely recommend.

27 March 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your lovely feedback! We’re so pleased to hear you’re happy in your new home and that your overall experience has been a positive one. We really appreciate your recommendation and wish you all the best in your new home.

Thanks, Team CGH

Rated 5 out of 5 stars

Carol and Heather were very supportive…

Carol and Heather were very supportive throughout the process. Carol was very encouraging and guided us where we needed guidance. Overall the whole team was great and the house has been top quality so far.

25 March 2026
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Reply from Castle Green Homes

We're happy to hear that the team provided such supportive guidance during the process. It's great to know you're enjoying the quality of your new home. Thank you for your feedback!

Kind Regards, Team CGH

Rated 5 out of 5 stars

Staff have been fantastic

Staff have been fantastic. Big shout out to Donna. So knowledgable and understanding of the strains and stresses of buying a new house.

1 April 2026
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Reply from Castle Green Homes

We're happy to hear that our team provided fantastic support during your house buying process. We appreciate your kind words!

Kind Regards, Team CGH

Rated 5 out of 5 stars
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your amazing feedback. We’re delighted to hear that you found our team professional and friendly.

Kind Regards,
Team CGH

Rated 5 out of 5 stars

Very helpful sales people

Very helpful sales people

21 March 2026
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Reply from Castle Green Homes

We appreciate your feedback and are so glad our sales team could be helpful to you during your visit with us.

Kind Regards, Team CGH

Rated 5 out of 5 stars

Absolute brilliant service

Absolute brilliant service, found a house just made for us. After sales unbelievable, really happy with everything. Customer service absolutely spot on especially Donna and Bianca at Orchard place, Thornton. Thank you to you both. Ian and Elaine….

24 March 2026
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Reply from Castle Green Homes

Thank you so much, Ian and Elaine, this is fantastic to hear!

We’re delighted you found a home that feels just right for you, and it’s great to know the experience continued to impress even after you moved in. Your kind words about Donna and Bianca will mean a lot to them, we’ll be sure to pass this on.

Wishing you many happy years in your new home! 🏡

Thanks, Team CGH

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