Castlery Reviews 

Kind, patient and can-do attitude helping me with a problem I created. This really is a very good company who hires very good employees, and of course stellar products.

Tarmizi made it so easy for me to cancel after I was super indecisive, great customer service!!

Wonderful customer service and fast follow-up resolving my missing item from a recent delivery.
The Casterly Team that helped me so efficiently were
Rajeswari and Wahidah
CUSTOMER EXPERIENCE SPECIALIST'S
Resolved my issue within fast reply's and their action steps, even emailing me over the weekend to reassure me that they were resolving my query and then managing a new delivery promptly! Excellent, reassuring and prompt service!
Thank you to both amazing Team Members!

Absolutely appalling experience with Castlery. The Isaac sofa I received looked materially different from what they advertised — smaller back cushions, a huge unsightly gap down the middle, uneven tufting and a generally far poorer finish than the polished product shown online.

I reported it the day it arrived and never even removed the protective plastic, yet instead of taking responsibility, Castlery tried to dismiss these obvious differences as acceptable because the sofa was supposedly “handmade”. Their own terms state that handmade products and associated variations will always be stated on the individual product listing — yet the Isaac listing didn't say this.

After weeks of frustrating back-and-forth, they eventually refunded me. The whole experience left an awful taste. When you're spending this much on furniture, you should not have to fight a retailer simply to receive the product they actually advertised.

Terrible experience. I wouldn't purchase from Castlery again.

If there is a question of quality of the furniture and customer service with Castlery this is my second order. Furniture can be a big investment and I came back because they stand behind their product.

Our first experience ordering from Castlery and it was a huge wow moment. The bed is so beautiful in our bedroom. Wow and simply wow. My wife and I love it.

Aslinda was exceptionally prompt and helpful with my query on getting a replacement cushion cover, great customer service :)

Enna was great!! She responded right away and was able to defer my shipment for me! Thank you!

I strongly recommend thinking twice before purchasing from Castlery, particularly if there is any possibility you may need flexibility with delivery or storage.

I have now gone back and forth with their customer service team through at least seven emails and five phone calls trying to resolve a delivery/storage issue. Nearly every time I speak with someone by phone, I am told they understand the situation and will work with me — only to receive a follow-up email that says something completely different and offers no meaningful help. After all of that time and effort, I have not moved an inch toward a resolution.

My biggest frustration is that the storage fees were not clearly communicated in the order confirmations I received, and I had also previously been told that the furniture could be held for up to two months. I relied on that information when planning delivery for a new home that is not yet ready. Despite the confusion and inconsistent communication being on their side, they have been unwilling to waive or reasonably accommodate the storage fees, which are extremely expensive.

Moving is already stressful and time-consuming. No customer should have to spend this many hours making repeated calls and sending repeated emails just to get consistent information and basic help with a furniture delivery.

The furniture may be beautiful, but that’s just marketing,but customer service matters just as much — especially when you are spending this amount of money. Based on my experience, I would NOT purchase from Castlery again and would caution others to consider companies with stronger customer service and more reliable delivery support.

Thank you Amina for you time in explaining the exchange details as well as sending a note to Castlery team regarding our concern. Much appreciated.

loges was so helpful in regards to my question I had on instagram! I felt supported & my question was answered promptly xx

Kept informed of the order and delivery updates. Delivery was scheduled and came in time. Received call in advance to let me know when they would be at my location. Items were brought in, assembled, and boxes removed.

I ordered an Auburn King bed and had to wait nearly 2 months to receive the bed. Once we put it all together we noticed the quality was definitely not worth its price and wait time. The fabric upholstery looks like it’s sagging on the bed base and doesn’t look fully stretched out evenly. Not happy with the outcome. Do not recommend. Have had better quality upholstered beds that were less than half the price from Temple and Webster.

Great experience with delivery company. One day early. Phoned me at 9pm. At my door and into the room I asked the item to be placed at 9:25pm. All smiles and happy.

Amazing table and chairs! Exceeded expectations!

We sadly did not have a good experience. Website says good products and I agree the products are good
The sofa has finally arrived and is lovely.
It took over 4 weeks to get a payment link sent to us to pay.
After a number of months as expected my husband was contacted by Castlery to say that that the sofa would be delivered on a certain day at a certain time and the delivery company was called Balo.
My husband left work to get home and no call from Balo and no replies to any of his calls to this delivery service. After a number of weeks with daily emails and calls and 9 yes 9 different Customer Experience specialists in a call centre all using AI and profuse apologies (template) insincere and nauseating, but no sofa and no idea where sofa was A gift voucher of $100 was offered. I declined it.
Balo finally contacted my husband as he was calling them so often to say that they had no sofa and never had the sofa and had notified Castlery of this.
When I put a google review up of my zero star experience (but had to put one star to get review to take) the sofa arrived a few days later. Balo chucked the boxes with the sofa at my husband and left him to unpack the large pieces alone and take the packaging to the tip. So if I had no husband I would have had to rent one just to get the sofa out of its boxes and packaging. Great delivery company-NOT and they made sure to park in a communal driveway next to our stand alone driveway.

Excellent customer service provided by Zami from Castlery. He was very prompt and courteous throughout our interactions, responding even in late evenings to help me secure a service slot to repair a broken bedframe slat. The company offered the repair free of charge out of goodwill even though i had bought the bed from them almost 5 years ago and the damage was of my own making.

We did have to wait over two months for the furniture to arrive but quality is excellent and worth the wait and the price tag…which you can’t say too often these days!

Simply the best.

Nice guys, did a great job. Very respectful.