The product is just beautiful - lovely leather and seems very well made. The delivery team that got a very large corner sofa into the room, unpacked, assembled, then moved it around til it was perfec... See more
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Our unique design philosophy combines inventiveness, versatility and craft to create more opportunities for freedom, comfort and beauty at home, without compromising on affordability.
With a global presence that spans multiple markets, we’re here to open everyone’s eyes to the spaces they already have, and all the life that’s waiting to be lived in them.
Castlery Inc 931 10th ST Modesto CA, 95354, United States
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Love my couch and chair. Absolutely beautiful. Very well packaged for shipping. Communicated well about delivery times and brought items into my home as requested without difficulty. Thank you for excellent service.

Reply from Castlery
Alejandro and his team is always nice, this was the 3rd time he set stuff up in our home from castlery, he’s efficient and kind and very punctual

Reply from Castlery
Hi Kartiny,
We are delighted to hear that! Thank you so much for the extra effort just to give us more information on this matter. Our patience was not wasted! And your extra effort will not be unnoticed! This is well beyond what we have encountered and well above our expectations. Highly appreciate that and we look forward to the launch of a redesigned Owen sofa collection.

Reply from Castlery
The entire team was great. The delivery team is what sets your company apart from Other furniture suppliers. This team helps remove and assemble your bed and take it outside.
I had heart surgery and could not lift heavy things.
They read manuals and instructions to assemble the bed and put it in place with our zinus mattress. Just wonderful to work with. The end table assembly was also perfect. Awesome delivery people. The white glove service is worth the money.

Reply from Castlery
I would like to give a special thank-you to the customer service team, especially Hafiza, Jeevitha, and Niya, for their excellent help and support with my order. I also highly recommend choosing the white-glove delivery service.

Reply from Castlery
Beautiful table! Looks just like advertised.
I bought the Brighton table. It was shipped fast and received fast.

Reply from Castlery
While my purchase did not work out as planned, the support I received from Hidayahtul was exceptional. I was taken care of fully.

Reply from Castlery
At one point I had many different customer service associates handle my order, each one only reading the email up top vs looking thru the whole chain, but finally I just got to work with Surina, she was wonderful to work with - professional, courteous, solution oriented and a pleasure to work with. Just hoping my order gets delivered and all is well.

Reply from Castlery
I love my new dinning chairs! Delivery was timely and putting the chairs together was easy! 💖

Reply from Castlery
Great support from Surina. Very responsive and clarifies information to ensure you’re getting the right information and price. Thank you!

Reply from Castlery
Helpful and pleasant

Reply from Castlery
Amazing, my agent Syahir was extremely helpful and understanding of my situation that she went above and beyond about my concerns. That is what customer service is all about, being helpful and kind and understanding.

Reply from Castlery
I love it the coffee table that’s really good quality wood furniture I recommend 10 of 10 stars

Reply from Castlery

Reply from Castlery
They were great! Very helpful and didn’t leave until we were satisfied:)

Reply from Castlery
The communication for scheduling was excellent. My delivery came within the window of expected delivery. The delivery guys had excellent customer service . Great company!

Reply from Castlery
Great customer service experience from Castlery

Reply from Castlery
This is my first time purchasing from Castlery and it has proven to be an excellent choice. I must admit that I wasn't aware that it was a local brand when I first visited its awesome showroom at Liat Towers. I have received prompt & full attention for everything right from my initial browing at the showroom to the ordering to the final delivery of my new purchases. Special thanks to the customer service team in particular, Kumar & Fathiah, for their kind assistance in dealing with my disposal issue. My family is very pleased with our new Castlery's dining table & chairs, sofa and outdoor set. Proud to also have supported our local homegrown brand with such exquisite furniture pieces. Keep it up!

Reply from Castlery
Delivered earlier than expected and the packaging for the furniture was packaged so well! No damage to any of the pieces which is so refreshing. Pleasantly surprised!

Reply from Castlery
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