Castlery Reviews 

5,831
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,845 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and beautiful design of the furniture, noting that items arrive securely packaged and look lovely in their living spaces. Consumers also deeply appreciate the friendly and professional staff who go above and beyond to provide exceptional support, making daily interactions pleasant and productive. However, some people mentioned experiencing communication issues regarding delivery dates, alongside occasional delays or receiving items that arrived damaged. A few customers also noted frustrating wait times and extended back-and-forth interactions when trying to resolve missing parts or arrange product exchanges.

What people talk about most

Product

Users describe positive interactions with product, noting that items are very stylish and beautifully made.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting smooth scheduling and... See more

Staff

Customers expressed great appreciation for the staff, frequently noting that representatives are helpful,... See more

Customer service

Consumers find customer service to be exceptionally helpful and responsive when addressing inquiries and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional staff, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product is just beautiful - lovely leather and seems very well made. The delivery team that got a very large corner sofa into the room, unpacked, assembled, then moved it around til it was perfec... See more

Company replied

Rated 5 out of 5 stars

The team was on time, courteous, did not damage any other furniture, even wore shoe covers (I dont wear shoes in the house), and made sure to remove all the boxes and packing materials. Although th... See more

Company replied

Rated 5 out of 5 stars

Had such a lovely experience with Bbhavanisha regarding an order! 😊 She was really friendly, helpful and patient. It’s always nice when you get someone who genuinely wants to help and doesn’t make... See more

Company replied

Rated 5 out of 5 stars

After waiting patiently until it arrived in Australia, the bedside tables finally arrived home. They are exactly what I was hoping for, built solidly and look lovely in their space in our bedroom. T... See more

Company replied


Company details

  1. Home Furniture Shop

About Castlery

Written by the company

Castlery is a furniture design brand focused on solving real-life problems with high-quality furniture and home goods. From maximising storage in city apartments, to tablescaping dinners for 30, to building sofas that let kids be kids—we address a wide range of needs and life stages through an approach that puts people first, not trends or industry norms.

Our unique design philosophy combines inventiveness, versatility and craft to create more opportunities for freedom, comfort and beauty at home, without compromising on affordability.

With a global presence that spans multiple markets, we’re here to open everyone’s eyes to the spaces they already have, and all the life that’s waiting to be lived in them.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(5,831)

1,825 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my couch and chair

Love my couch and chair. Absolutely beautiful. Very well packaged for shipping. Communicated well about delivery times and brought items into my home as requested without difficulty. Thank you for excellent service.

18 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Hi Diane,

Thank you for sharing your experience! We’re so glad you’re loving your new couch and chair, and that everything from the packaging to delivery went smoothly. It’s wonderful to hear our team made the process easy for you. We truly appreciate your kind words and support!

Rated 5 out of 5 stars

Alejandro and his team is great

Alejandro and his team is always nice, this was the 3rd time he set stuff up in our home from castlery, he’s efficient and kind and very punctual

18 August 2026
Unprompted review
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Reply from Castlery

Hi Jacob,

Thank you so much for sharing this! 💛 We’re delighted to hear that Alejandro and his team have taken such great care of your home, not just once, but three times! Their kindness, punctuality, and attention to detail are exactly what we strive for at Castlery. We truly appreciate your continued trust and support! ✨

Rated 5 out of 5 stars

Hi Kartiny

Hi Kartiny,
We are delighted to hear that! Thank you so much for the extra effort just to give us more information on this matter. Our patience was not wasted! And your extra effort will not be unnoticed! This is well beyond what we have encountered and well above our expectations. Highly appreciate that and we look forward to the launch of a redesigned Owen sofa collection.

17 August 2026
Unprompted review
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Reply from Castlery

Hi Cath,

Thank you so much for your kind words! 🤍We’re so glad our extra effort made a difference and truly appreciate your patience and trust. We’re committed to going the extra mile for our customers, and we can’t wait to share what’s next with the Owen collection! ✨

Rated 5 out of 5 stars

The entire team was great

The entire team was great. The delivery team is what sets your company apart from Other furniture suppliers. This team helps remove and assemble your bed and take it outside.
I had heart surgery and could not lift heavy things.
They read manuals and instructions to assemble the bed and put it in place with our zinus mattress. Just wonderful to work with. The end table assembly was also perfect. Awesome delivery people. The white glove service is worth the money.

16 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Hi Dave,

Thank you so much for sharing this wonderful feedback! 🤍 We’re especially glad our delivery team could make the experience easier and more comfortable for you. Thoughtful service, right down to the details, is exactly what we strive for. We’ll be sure to share your kind words with the team! ✨

Rated 5 out of 5 stars

The design of the furniture is so beautiful, and the product matches the photos.

I would like to give a special thank-you to the customer service team, especially Hafiza, Jeevitha, and Niya, for their excellent help and support with my order. I also highly recommend choosing the white-glove delivery service.

16 August 2026
Unprompted review
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Reply from Castlery

Hello Ola,

Thank you for the amazing shoutout! 🌟 We’re so glad Hafiza, Jeevitha, and Niya were able to support you with your order. And we love that our White Glove delivery service gets your recommendation too!😉

Rated 5 out of 5 stars

Beautiful table

Beautiful table! Looks just like advertised.
I bought the Brighton table. It was shipped fast and received fast.

3 August 2026
Unprompted review
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Reply from Castlery

Hello Carrie,

So glad your Brighton Table was everything you expected! It’s great to hear it arrived quickly and looks just as beautiful in your space as advertised. ❤️

Rated 5 out of 5 stars

Wonderful Support

While my purchase did not work out as planned, the support I received from Hidayahtul was exceptional. I was taken care of fully.

17 August 2026
Unprompted review
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Reply from Castlery

Hi Amber Spees,

Thank you for sharing your feedback. We're sorry to hear your purchase didn't work out as planned, but we're glad Hidayahtul was able to provide the support you needed and make sure you were well taken care of.

We'll be sure to share your kind words with her. Thank you for allowing us to assist you!

Rated 5 out of 5 stars

Courteous & Professional

At one point I had many different customer service associates handle my order, each one only reading the email up top vs looking thru the whole chain, but finally I just got to work with Surina, she was wonderful to work with - professional, courteous, solution oriented and a pleasure to work with. Just hoping my order gets delivered and all is well.

14 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Hello Priya,

We appreciate your patience throughout the process and are glad Surina was able to make things smoother with professional, thoughtful, and solution-focused support. We hope the rest of your Castlery experience, including your upcoming delivery, is just as seamless. 🙂

Rated 5 out of 5 stars

I love my new dinning chairs

I love my new dinning chairs! Delivery was timely and putting the chairs together was easy! 💖

16 August 2026
Unprompted review
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Reply from Castlery

Hello Margarita,

So happy to hear you’re loving your new dining chairs! It’s great that delivery was right on time and assembly was a breeze. Here’s to plenty of lovely meals and moments around the table 💖

Rated 5 out of 5 stars

Great support from Surina

Great support from Surina. Very responsive and clarifies information to ensure you’re getting the right information and price. Thank you!

17 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Hello Paula,

Thank you for the lovely feedback! We’re glad Surina made your Castlery experience a smooth one with responsive support and clear, helpful information every step of the way. 🙂

Rated 5 out of 5 stars

Amazing

Amazing, my agent Syahir was extremely helpful and understanding of my situation that she went above and beyond about my concerns. That is what customer service is all about, being helpful and kind and understanding.

15 August 2026
Unprompted review
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Reply from Castlery

Hi Ken Cooper,

Thank you so much for sharing your experience! 😊 We’re so glad Syahir could understand your concerns and go above and beyond to support you. Your kind words truly reflect the care we strive to bring to every customer.

Rated 5 out of 5 stars

I love it the coffee table that’s…

I love it the coffee table that’s really good quality wood furniture I recommend 10 of 10 stars

15 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Hi Dawt Tin,

Thank you so much for the 10/10! We’re thrilled to hear you’re loving the quality of your Castlery coffee table. It means so much to know it’s made such a great impression 💛

Rated 5 out of 5 stars

Excellent

Excellent! Very helpful. Clear explanation.

15 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Hi Husna Kahn,

Thank you for sharing your experience! 😊 We’re so glad our Castlery team could provide clear and helpful guidance. We truly appreciate your kind words and support!

Rated 5 out of 5 stars

They were great

They were great! Very helpful and didn’t leave until we were satisfied:)

14 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Thank you so much for the kind words! ❤️ We’re so glad our team could be there to help and make sure everything was just right. That’s the Castlery experience we strive for, thoughtful support from start to finish.

Rated 5 out of 5 stars

The communication for scheduling was…

The communication for scheduling was excellent. My delivery came within the window of expected delivery. The delivery guys had excellent customer service . Great company!

14 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Hi Lisa,

Thank you so much for your kind words! ❤️ We’re delighted to hear that your delivery arrived as expected and that our delivery team made the experience a great one. At Castlery, we’re committed to making every step—from scheduling to delivery—feel smooth and effortless. We truly appreciate you choosing us!

Rated 5 out of 5 stars

Worked well

I was sent the info and link I needed!

15 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Hi Stacey!

So glad we could point you in the right direction! We’re always here to make your Castlery journey a little smoother. Thanks for taking the time to share your experience with us! 🤍

Rated 5 out of 5 stars

Great customer service experience from…

Great customer service experience from Castlery

14 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Hi Hansol Son,

Thank you so much for your kind words! 💛 We’re delighted to hear you had a great customer service experience with Castlery. It truly means a lot to our team!

Rated 5 out of 5 stars

Proud of Our Homegrown Brand!

This is my first time purchasing from Castlery and it has proven to be an excellent choice. I must admit that I wasn't aware that it was a local brand when I first visited its awesome showroom at Liat Towers. I have received prompt & full attention for everything right from my initial browing at the showroom to the ordering to the final delivery of my new purchases. Special thanks to the customer service team in particular, Kumar & Fathiah, for their kind assistance in dealing with my disposal issue. My family is very pleased with our new Castlery's dining table & chairs, sofa and outdoor set. Proud to also have supported our local homegrown brand with such exquisite furniture pieces. Keep it up!

13 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Hello Jeffrey,

Thank you for such a thoughtful review! We’re delighted your first Castlery experience was a positive one from showroom visit to delivery, and that Kumar and Fathiah could support you along the way. It’s wonderful to hear your family is enjoying the new dining set, sofa, and outdoor pieces. We truly appreciate your support for our homegrown brand! 😊

Rated 5 out of 5 stars

Pleasantly surprised with this company!

Delivered earlier than expected and the packaging for the furniture was packaged so well! No damage to any of the pieces which is so refreshing. Pleasantly surprised!

11 August 2026
Unprompted review
Castlery logo

Reply from Castlery

Hi Josh!

Thank you so much for your lovely review! We’re delighted to hear everything arrived earlier than expected and, most importantly, in perfect condition. 💛 We truly appreciate you sharing your experience with us!

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