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Castrads Reviews 2,180

•
TrustScore 5 out of 5

4.9

Heating service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their beautiful design and robust construction. Many people also commend the staff for their outstanding helpfulness, patience, and expertise, making the selection and purchasing process smooth and enjoyable. The delivery service is frequently noted for its efficiency, promptness, and careful handling of items, with many consumers appreciating the clear communication throughout the process. However, some customers also noted issues with delivery, mentioning delays that impacted their schedules and, in a few instances, products arriving in less than ideal condition or with packaging problems. A small number of people also experienced difficulties with product functionality due to manufacturing oversights, specifically concerning painted valve spuds that prevented proper installation.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the high quality and exquisite... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, friendliness, and prompt service. Many... See more

Quality

Users describe positive interactions with product quality, consistently highlighting the high quality of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the prompt and quick delivery of... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently mention the friendly,... See more

Based on these reviews

Rated 5 out of 5 stars

Initially I gave a poor review because of a delay of a catalog. Castrads followed up stating holiday shipping cause some delays. They promised my catalog would be there the next day, and it was. They... See more

Rated 5 out of 5 stars

Castrads is the best. Finding a source for high-end radiators is not easy and not only does Castrads do a great job on the product side but more importantly, their communication is top notch. It's... See more

Rated 5 out of 5 stars

Exceptional sales team and service. They carry a beautiful product but beyond that they helped me with every aspect from which style to size appropriate for each room. They were also very patient with... See more

Company details

  1. #15 of 122 best companies in Heating service

Information provided by various external sources

Castrads cast iron radiators are trusted the world over by plumbers and engineers for their superior quality, and by architects and homeowners for their exquisite finishes and timeless design. The perfect heating solution for townhouses, cottages and manor houses alike, every radiator is hand- assembled and finished in Manchester with impeccable attention to detail and delivered across the globe.

Built to order. Made to last.

Hand-built and finished in Manchester.

Radiators made to specification by our dedicated team. Get the perfect radiator for your home.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Fantastic high quality customer service from Nathan

Fantastic, high quality customer service from Nathan at Castrads, Chelsea, who worked very hard to ensure my radiators matched my project requirements. He was friendly, professional and even offered a site visit to ensure they were right. As a result, the whole experience was excellent and my Castrads radiators are gorgeous! Highly recommmend.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Fulham Road Showroom

I purchased some cast iron radiators from the showroom in Fulham Road . An excellent sales assistant guided me thru everything , followed up with delivery info and excellent prompt post sales support. Top class service
Thanks

4 September 2023
Rated 5 out of 5 stars

Fabulous service from visiting the…

Fabulous service from visiting the showroom to delivery.
We were kept up to date whilst the radiators were being manufactured and regarding delivery.
Any queries we had were answered immediately.
Thank you

15 November 2023
Rated 5 out of 5 stars

Jewellery for the Home!

I love my Castrad radiators. They are an elegant and beautiful touch to my home and fulfil their intended role perfectly. Working with Castrads customer service to find the right size of radiators for each room and gather the details needed for installation was a pleasure and the radiators were ready for delivery on the promised date (in fact one week before!). Altogether a great experience and I wouldn't hesitate recommending Castrad's to anyone looking for a refined, superbly crafted, traditional radiator for their home.

28 November 2023

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