CATCHALL Reviews 324

I bought a dress from this brand, the dress is exactly as in the picture. But for me it was too bright red. I asked them to change it to purple color. They were very kind and quickly found a solution. Thank you very much

SCAM. DO NOT TRUST.

This store is IN CHINA! they give the impression that they are located in the US, North Carolina to be exact. I was very surprised to see shipping notification coming from China. I placed my order on May 18 and I received it today, June 2. I wear a US Medium, but wanted a roomy fit of the item I ordered, so I ordered an XL. It's a SMALL. while the item appears to be well-made, not being truthful about where the garment was coming from, I was not able to make a better decision about my purchase. This pretense is very dishonest!

Ordered and waited 5 weeks for my dress. Thought it would take a while since it’s coming from the US but I messaged them to be told actually it’s not even in stock. And they have no intention of sending it anytime soon since they have no idea when it would be back in stock… I had already emailed them before and at no point I was told it was out of stock, the website is chinese disguised as American and all agents don’t speak very good English. I cancelled my order and never got my dress, bought from somewhere else. Terrible service.

I order to small. So they give me a very good solution and send for me a bigger dress.
The service was excellent. And the emails are very friendly and you don’t need to wait long that they answered. Happy client

Their dresses are really beautiful and even when we the costumers make mistakes they still find a way to help us and give us the best service.And the material is 10/10 tho

Such a beautiful dress! The intricate lace design with the gorgeous color makes it look like a designer piece! Highly recommend!

Thank you for the beautiful dress. The intricate design concept is truly stunning. The customer service and the entire team were very attentive and friendly. I will definitely shop here again.

I received my dress in the short time frame and beautifully packaged. The dress is Gorgeous and great quality. I contacted customer service for some questions through email and they responded with resolution immediately. Looking forward getting more outfits. Very classy style ♥️

Appalling customer service. I have heard nothing from 3 emails I sent. Bought 2 dresses. 1 is faulty and the other I will have to change the buttons on. Do NOT buy from this site! It is a scam.

I’ve ordered 3 times from these people. 1st time I got my order fine. 2nd time I was ignored and no order sent for over a month, they said they haven’t even made the dresses yet, so I got a refund. 3rd time same thing, they’re happy to take my money and not say a word or ship anything out for 3 weeks. I contacted them and the same thing the dresses aren’t even made and they said they don’t even have an eta on when that will be, could be a month could be 6 months. IMO this business is a money scam and they’re happy to take money and won’t give it back unless they absolutely have to. I’m just thankful I used PayPal to ensure I got my money back. Buyer beware!

I’ve only had excellent experiences with Catchall. I’ve bought from the many times and the dresses are amazing!
The customer service is also excellent- they respond very quickly to emails.
Will definitely continue to buy from them.

Horrible quality/ shamefully bad customer service. This company appeared to be within the US but products are shipped from China. I paid $20 extra for shipping but it did not come as fast as I needed it, due to the distance. Had that fact been presented (at all) I would have ordered from a different site.
Now...the dress- OOF. It's an eyelet fabric... on the bust section the 2nd layer is eyelet also and it was sewn so the eyelets matched ... right over the nipple area. I expected maybe a peekaboo hole here or there, but there were MANY holes in that area and I would prefer that not be the case. Typically this area would be stitched so they don't line up, so that there isn't exposed nipple flesh, or at least line it with a solid fabric.
I emailed to complain about this/return dress, & I got a condescending response in broken English, with refusal to give me my money back. This company sucks.

Don’t trust, it’s a scam. Ordered a formal dress with express shipping. They say on the website it takes up to 4-8 business days to ship, but it took over a month to receive the dress in the mail. When I emailed them, I got the same, auto generated response every time. No customer service help.

I ordered a dress that ended up being too small. The dress was good quality and looked just like it did in the picture. I emailed customer service and they were very responsive and resolved my issue. I would order from here again, but will check the measurements.
Shipping does take longer so make sure to give yourself plenty of time to receive.

Could some let me know how long does it take the shipping to Europe?

Absolutely beautiful dress top quality dress lovely design , following journey with great updates on delivery . staff absolutely amazing and helpful as i needed a smaller size , great communication with them afterwards, so kind ordered me another one to be posted out , with honour to them absolutely 5 star treatment. Definitely order again .

The dresses quality is amazing and the customer service is so friendly and responsive.

Their customer service is awful, doesn't deserve not even 1 star. Ordered December and after few chasing email, only now in March 2025 they said first the 3 dresses ordered not on stock, then they said they can't send to my address, gave another, then said again 2 of the dresses not on stock, I said to send the existing one and refund the other two, they refunded all and I'm now left with no dresses for the event I have. Not to mention that every email was very frustrating, as they answered only what they wanted from my questions, needing multiple emails and days to partly answer my questions. AVOID THEM!