Caterer Reviews 192

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Molly was fantastic and set up a teams call right away when we were having some IT issues, she was friendly, helpful and very personable.

Rated 5 out of 5 stars

Nat & Tatjana have delivered on everything we have asked for. Especially on bespoke data requests. They have gone out of their way to understand we are using the job board to its full potential, even... See more

Company replied

Rated 5 out of 5 stars

what a nice feeling to have a strong platform in your back! Catrere its my main source of elite applications, easy to use, popular and 100% hospitality oriented! thanks to Louise Hitra our account m... See more

Company replied

Rated 5 out of 5 stars

Jay has been amazing as our account manager at Caterer! As the Head of Talent at San Carlo, I’ve had a fantastic experience using the job board thanks to her. Jay always makes sure we get the mos... See more

Company replied

Company details

  1. Recruitment

Written by the company

Hospitality jobs throughout the UK and Ireland. Caterer.com is the UKs largest hospitality job board with thousands of job vacancies in hotels, restaurants, pubs and bars.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Nat & Tatjana have delivered on…

Nat & Tatjana have delivered on everything we have asked for. Especially on bespoke data requests. They have gone out of their way to understand we are using the job board to its full potential, even coming out at short notice for extra training.
Caterer remains one of our best sources of candidates and I'm grateful to these to for making sure that's the case.

26 September 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi Abi,

We truly appreciate your feedback! It's wonderful to hear that Nat and Tatjana have consistently met your needs, including handling bespoke data requests and ensuring you make the most of our job board. Their dedication, including providing extra training on short notice, is commendable. We're thrilled that Caterer remains one of your top sources for candidates, and we're grateful to Nat and Tatjana for their role in achieving this. If you have any more requests or questions in the future, please feel free to reach out. Thank you for your ongoing partnership!

Kind regards,

Mohammad

Rated 5 out of 5 stars

Lovely people and great customer service

6 September 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi Chidubem,

Thank you for leaving this feedback for Natalie, She really is amazing!

Great to hear about the great customer service you have been receiving.

Please get in touch if you need anything further.

Kind regards,.
Kerry

Rated 5 out of 5 stars

Will and Adam look after our account…

Will and Adam look after our account and they've been doing an amazing job. If you are looking for a place that will make you feel looked after, look no further!

19 September 2023
Unprompted review
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Reply from Caterer

Hi Tiziana,

Thanks for taking the time to leave this review. I will make sure your feedback is passed onto Will and Adam.

If you need anything at all please do get in touch with the team.

Kind regards,
Kerry

Rated 5 out of 5 stars

A brilliant board & wonderful team!

We've been advertising with Caterer for many years now and continue to be impressed, namely with the;

- Quality and number of responses
- Customer support
- Account Management team

The team have become an extended version of our own, always on hand, genuinely wanting to help us maximise our return and always with a smile. An especially big thank you to Brad and Tatjana!

18 September 2023
Unprompted review
Caterer logo

Reply from Caterer

Hiya,

Thank you for leaving this review for the continued support you have been receiving from Caterer.

Really appreciate the feedback,

Kind regards,
Kerry

Rated 5 out of 5 stars

i called caterer

i called caterer, and i was asking about getting a Job
despite my inquiry was wrong compairing to what the company is offering as service....

But Paul was so kind, he really took time to listen to me and after he explain to me very well how it works online, between job posters and job seekers... i was so impress and he even send me a list of job in my area... really i have learn something from him... thanks a lot for being there for us... really appreciate it.

15 September 2023
Unprompted review
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Reply from Caterer

Hi Djino,

Thank you for leaving this review for Paul, so glad he was able to assist you.
If you need anything else at all please do get in touch with any of the team.

Kind regards.
Cathy

Rated 5 out of 5 stars

Perfect

Perfect, helpful

12 September 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi Séverine,

Thank you for taking the time to leave a review for the help received.

Kind regards,
Cathy

Rated 5 out of 5 stars

Great Experience

I have worked with Caterer for a few years, which has been a pleasure. Very dedicated staff and account managers are always available to advise and keep me informed about the latest trends in the recruitment market!

6 September 2023
Unprompted review
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Reply from Caterer

Thank you very much for this review!
We are happy to keep you informed and please let us know if there is anything else we could do for you,
Kind regards,
Romolo

Rated 5 out of 5 stars

Catherine was very helpful

Catherine was very helpful. Very straight forward and clear passing the message and all the important points. You can trust. Thank you

6 September 2023
Unprompted review
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Reply from Caterer

Thank you very much for the review!
We are pleased that the training with Catherine was so helpful, if you have any further questions, do reach out!
Thank you,
Romolo

Rated 5 out of 5 stars

Outstanding service

Spoke with Sofia this morning and she was brilliant.
Resolved everything i needed her to resolve, and walked me through the answers of every question i had.
Perfect!

5 September 2023
Unprompted review
Caterer logo

Reply from Caterer

Hiya,

Thank you for sharing your feedback for Sofia, She really is fabulous!

Great to see she was able to resolve your issue.

If you need anything else, Please do get in touch.

Kind regards,
Kerry

Rated 5 out of 5 stars

Jay & Jess have been brilliant

Jay & Jess have been brilliant. The insights that they have provided have been really useful. I also appreciate the review meetings and ideas that are generated from these. A great experience to date and I’m looking forward to continuing the great work. Thank you both!

1 September 2023
Unprompted review
Caterer logo

Reply from Caterer

Hiya,

Thank you for leaving this review for Jay & Jess, It's great to hear about the experience you have received whilst using Caterer.

If you need any further support please do get in touch.

Kind regards,
Kerry

Rated 1 out of 5 stars

Gone downhill a lot over the years

Gone downhill a lot over the years. Now when you search for jobs it can barely manage to give us what we ask for. We search a specific area, salary and job title and Caterer is never able to give all those things. Therefore obsolete and no use to us
Signing up for an account is the worst part as you will be inundated with nonsense emails and completely pointless jobs, its like a major spamming session all in 10 minutes of signing up. Then you have to go into your account and turn off all the emails and job matches (that don't match anything you were looking for) they will send or recommend insulting jobs you did 40 years ago while in training just to waste your time.
I think its owned by Monster who ruined many job sites including the UK Government jobseekers site which many in the UK mock as a disaster because it is so unusable

1 September 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi Paul,

Thank you for getting in touch, I'm sorry to hear of your experience so far.

I apologise that you are not receiving relevant results from our job notifications, these are sent automatically by our system. We are constantly working on improving our algorithm and appreciate your feedback on this service. 
If you aren't receiving relevant notifications, this will be due to the fact no directly related work is available in your specified area however the system will always send notifications rather than sending no results. 
  
You may find it more useful to sign up to ‘Instant Job Match’ 
‘Instant Job Match’ will only match jobs that are directly related to your search specifications. You will receive less notifications, however the emails you do receive will be more accurate to your desired job.

If you require any assistance with you account please do get in touch with the customer service team and we will be more than happy to help.

Kind regards,
Cathy

Rated 5 out of 5 stars

what a nice feeling to have a strong…

what a nice feeling to have a strong platform in your back! Catrere its my main source of elite applications, easy to use, popular and 100% hospitality oriented!
thanks to Louise Hitra our account manager who demonstrated high level of commitment to our account and provide us with the necessary business reports we need to analyse the recruitments process in town. thanks to all Catere team.

24 August 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi Basel,

Thank you for taking the time to leave us this review.

We are really pleased to hear you have had such a positive experience with us at Totaljobs and will be sure to pass your lovely feedback on to Louise your account manager.

If you need any further assistance, please don't hesitate to reach out to us.

Kind regards,
Cathy

Rated 5 out of 5 stars

Alan & Steph thanks for all the support!

I have worked with Caterer.com for years and cannot recommend their services enough. Our superstars Alan and Stephanie have a laser eye on all sorts of ways to support our Talent attraction strategies needs and their progressive business views are on point. I have been in the hospitality recruitment space for almost 10 years, and I can confirm that Caterer.com is the best job board in the UK by far. Kudos to Alan, Stephanie and the Caterer team #topclass

24 August 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi Erika,

We really appreciate you taking the time to leave us a review. We're so happy to hear you received the excellent customer service we pride ourselves on. If you need any further support please get in touch we're always happy to help.

Kind Regards,
Cathy

Rated 5 out of 5 stars

Amazing Support

Gemma and Junior have been super helpful in optimising our account and helping us to be more strategic with our recruitment.

They are great at supporting with recommendations when it comes hard-to-fill vacancies and helping us find great quality candidates!

They're always on hand to help and nothing is ever too much trouble.

22 August 2023
Unprompted review
Caterer logo

Reply from Caterer

Hiya!

Thank you for sharing your fantastic feedback! I'm glad to hear that you found Gemma and Junior to be helpful.
I agree they are exceptional in their role and consistently prioritize our customers' best interests.

If you need any further assistance, please don't hesitate to reach out to us.

Kind regards,
Cathy

Rated 5 out of 5 stars

Caterer is great

Caterer is great, I love the CV Database the best - it allows you to customise your search for candidates, and select the best suited candidates for the role. There are new candidates daily on the platform.
The customer service from our Client Managers Alan and Steph is second to none.

22 August 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi Cat,
Thank you for sharing your experience!

Its great news to hear of the relationship between you and your account manager. At Caterer, we strive to deliver our customers the best possible service, so to read this review will make your account manager very happy.

If you have more questions or need further assistance don't hesitate to reach out. We're here to help you succeed and find the right opportunities!

Kind regards,
Cathy

Rated 5 out of 5 stars

Alan and Steph! Absolute legends!

Alan and the team at Caterer.com have been consistently great for many years now supporting us in recruiting at volume and at speed. Alan will always go above and beyond to ensure we are looked after and we cannot praise him enough. They have helped us navigate recruitment during some of the most challenging times (through data and advertising) and we will always be grateful for their support! Alan, Steph, you rock! Caterer.com would not be the same without you!

22 August 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi James,
This is a fantastic review and an amazing shout out for Alan and Steph!

It's brilliant to hear how we are playing a part in your recruitment successes, so thank you for taking the time to leave this review.

We will pass your lovely feedback across to them both.

Kind regards.
Cathy

Rated 5 out of 5 stars

Exceptional tool

We've had the privilege of using Caterer.com for sourcing and hiring top talent, and I must say, the experience has been exceptional.

Caterer.com truly understands the unique needs of the hospitality sector. It has transformed the way we recruit within the hospitality industry. It's a focused platform that caters to both recruiters and candidates, providing a space where talent meets opportunity seamlessly.

Our Account Director & Customer Success Manager's (Alan & Stephanie⭐) regular updates ensure that we are always in the know, allowing us to adapt my strategies accordingly. They are always prompt in addressing our inquiries and concerns. Their willingness to go the extra mile to resolve our issues quickly demonstrated their commitment to delivering top-notch customer service.
I have no doubt that their efforts contribute significantly to the overall positive experience we have had with the tool for so many years.

22 August 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi Ambra,

Thank you for sharing your wonderful experience with Caterer.com! We're delighted to have been able to meet your hospitality recruitment needs and provide you with exceptional service. Alan and Stephanie are dedicated to ensuring your success, and it's great to hear that their regular updates and prompt support have been valuable to you. If you have any more questions or require assistance, please don't hesitate to reach out. We're here to continue supporting your recruitment efforts in the hospitality industry!

Kind regards,

Mohammad

Rated 5 out of 5 stars

Thank you Alan and Steph for your always outstanding services!

In a highly competitive industry like hospitality, finding the right talents quickly and efficiently is essential, and Caterer always stands out.
If you're in the hospitality sector and looking for a recruitment platform that understands your unique needs, Caterer is the answer.
Also, the customer support provided by Alan and Steph deserves a special mention. Whenever I had a question or needed assistance, their support was responsive, knowledgeable, and genuinely invested in helping me.

15 August 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi Viviana,

We truly appreciate your feedback! It's wonderful to hear that Caterer.com has been a reliable solution for your hospitality recruitment needs. Alan and Steph are dedicated to providing excellent support, and we're thrilled that they've been able to assist you effectively. If you ever need further assistance or have more questions, don't hesitate to reach out. We're here to support your recruitment success in the hospitality industry!

Kind regards,

Mohammad

Rated 5 out of 5 stars

Amazing support from Jay and Jess

We've worked with Caterer.com for a number of years now and know that we can rely on them for finding high-quality talent. There's lots of support with optimising the platform and our usage so that we can find the best candidates for our business.

Special shout out to Jay and Jess; they're an amazing team to work with, super collaborative and great communicators. We're also very grateful for Jasmin's support with our company profiles and branding.

21 August 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi Shannon,

Thank you for your kind words! We're delighted to hear that you've had a positive experience with Caterer.com. It's great to know that our team, including Jay, Jess, and Jasmin, has been able to provide you with excellent support. If you have any more needs or questions, please don't hesitate to reach out. We're here to assist you in finding the best candidates for your business!

Kind regards,

Mohammad

Rated 4 out of 5 stars

Second time I had an issue with access…

Second time I had an issue with access and the customer support team was very efficient to resolve.
Call dropped but Sophie managed to capture the problem and followed up with an email that resolved the issue, so I didn't have to call again.
What could improve is not having the access issue regularly in the first place.

17 August 2023
Unprompted review
Caterer logo

Reply from Caterer

Hi Bruno,

Thank you for getting in touch, Sorry to hear you have been having issues with your access, Great to hear Sophie has been able to assist you.

Please do let us know if you need anything else.

Kind regards,
Cathy

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