I cannot fault the service from Catering Appliances. Aside from the prompt next-day delivery of my Bain Marie, the support team is excellent. They are helpful: When I had an issue on delivery d... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a complete nightmare with a Samsung drier. It was a complicated and extended series of problems that involved multiple Samsung visits. When Samsung abandoned us, Catering Appliances (led by Gil... See more
Company replied
Catering appliances have supplied all our catering equipment for our cafe that opened 3 years ago. I have just been back for a second round of purchasing. They are THE most helpful supplier we have co... See more
Company replied
Ordered a rational grill grate, which was despatched quickly but unfortunately a mistake made by Rational led to the grill being delayed. Lindsey at Catering Appliance was great, kept on top of it, go... See more
Company replied
Company details
Written by the company
Catering Appliance Superstore is a family run business based in Kendal, Cumbria, UK. We supply commercial catering equipment to the UK catering industry and process 1000's of orders each month.
Contact info
Catering Appliance Superstore, Mintsfeet Road South, Mintsfeet Industrial Estate, LA9 6ND, Kendal, United Kingdom
- 01539 760 650
- enquiries@catering-appliance.com
- www.catering-appliance.com
4.4
Excellent
418 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick response to my request for…
Very quick response to my request for quote for spare parts
13 October 2025
Unprompted review
Reply from Catering Appliance Superstore
That's great to hear, thank you for sharing.
Efficient service
Easy to use website, great updates and correspondence
6 October 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for the feedback!
Don't bother with this company
The reviews on here are quite a contrast to the reviews on google. Definitely read the positive reviews with a pinch of salt while you compare them to the google reviews.
This company will take your money and send you a faulty product that will have a major breakdown within a couple of months and then completely ignore your consumer rights and push you to pay out of your own pocket to fix the product.
I have submitted a claim in the small claim court to try and recover the almost £1500 that i am now out of pocket after the display fridge they sold me stopped working in less than 5 month's. The compressor which is supposed to last a number of years stopped working in less than 5 month's.
I advise people to stay far away from this company and if you have bought anything from them that has now stopped working regardless of how long you have had it make a claim against them in the small courts as dealing with them directly will not get you anywhere as i have experienced.
10 October 2025
Unprompted review
Reply from Catering Appliance Superstore
Dear Ali
Thank you for your comments. This case has been escalated to the small claims court as we stand by our terms and conditions. When purchasing the item for commercial use you chose a ‘Two Years Parts only warranty’ and agreed to our terms and conditions during the checkout process. All alternative options to upgrade to a parts and labour warranty were declined.
A parts-only warranty allows you to use your own sourced fully qualified engineer / at your own cost, to assess the problem. This must be followed by an engineer’s report sent back to us, which we then forward to the product manufacturer. Once approved, the parts are then sent to your desired location. For the warranty to be valid, all diagnosis and repairs must be carried out by a qualified engineer.
You could not have checked out and chosen a warranty option without agreeing to our terms and conditions. The warranty type was also included in the invoice you received after purchase.
We received an Appliance Diagnostic Report from London Commercial and Domestic appliances. We requested a full engineer’s report, including the serial number to send to the manufacturer to enable the part to be sent to the site for fitting. We are still awaiting this documentation.
Compressors can fail for many reasons. The two most common factors are;
• Ambient temperature (this unit is Climatic 3, the user should use the appliance below 25 degrees.
• Cleaning & maintenance.
The cost of the part (compressor) is £168 plus VAT. The cost will be fully covered by our terms and conditions, of the parts only warranty, once the full engineer’s report has been approved by the manufacturer.
I'm purchasing a new Company oven by…
I'm purchasing a new Company oven by Catering superstore at this stage the initial purchase and the information provided by the customer service staff in particular Fiona Kellie has been exceptional and they have made everything extremely clear.
Once I have had the installation completed, I will leave a further updated review but at this point I'm giving 10 out of 10 and satisfied with the service I've received by this company from the initial enquiry to the final purchase.
And the after-care that I have received to this point, I would recommend it to anybody. I've been in the catering business for 26 years. I understand how important this is purchasing a key piece of equipment for Commercial kitchen, you need the backup of a solid company that have the knowledge the Catering Supplies superstore has this knowledge.
8 October 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for taking the time to leave a review, it is very much appreciated. We trust the process has all gone well and will pass on your comments to Fiona.
Good Value for money and Great Service
I get lots of equipment for my kitchen from Catering Appliance Superstore, all good quality, quick deliveries and great service. One of the ladies, Louise, always does an amazing job and helps me out 😊
9 October 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your kind words, we will pass them on to Louise!
I would like to thank Louise at…
I would like to thank Louise at Catering Appliance for the very knowledgable and smooth order process for my Rational products. Great service and great value product.
7 October 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for taking the time to leave a review!
Impeccable customer experience
We had a complete nightmare with a Samsung drier. It was a complicated and extended series of problems that involved multiple Samsung visits. When Samsung abandoned us, Catering Appliances (led by Gillian) stepped up again and saw it through to an eventually satisfactory conclusion. This was one of the best customer experiences we've ever had. Thank you so much!
20 February 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for taking the time to share your experience, it is very much appreciated.
takes forever to deliver the products
takes forever to deliver the products
6 October 2025
Unprompted review
Reply from Catering Appliance Superstore
We are so sorry for your experience, we are pleased to learn that this has now been delivered.
Absolutely shocking service from…
Absolutely shocking service from Catering Appliance. I have spent north of £4000 with them on a couple of commercial washing machines as well as a significant amount on installation only to find they are defective and none functional. I have had 4 engineers visit to date and have recently been told that catering appliance have supplied me non UK spec models. I have called them on occasion and the people on the phones have advised I need to go through the manufacturer. I have since emailed their customer service team who are unwilling to resolve the issue. This is absolutely disgusting customer service and I will most certainly be taking this further as it is a violation of the consumer rights act.
26 August 2025
Unprompted review
Reply from Catering Appliance Superstore
Dear Mohammed, we are very sorry for the inconvenience and trouble you have experienced. This is very unusual with Electrolux products.
As with many manufacturers we work with, Electrolux offers a direct warranty service, which is typically designed to streamline and expedite the resolution of any issues. However, we want you to know that, in this instance, the level of service you received fell short of both our expectations and Electrolux's usual standards. Having reviewed your case, I can see that a replacement machine has been installed and the new unit is now functioning correctly. I can see we also compensated you for your out-of-pocket expenses. We can only apologise and are pleased this matter has now been resolved.
5-star company
Ample stock, good selection, user-friendly website, and no shipping charges for 2-3 delivery!
3 October 2025
Unprompted review
Great experience
Great experience, you can tell its an honest family run business, I ordered the product I wanted at a great price and as I am now a little nervous when purchasing big ticket items on line, I wanted to hear a human voice and so called the displayed number and spoke with the wonderful Fiona who reassured me of the company details and history, she then sent me all the required links for payment etc all appearing instantly.
Excellent service all round..
25 September 2025
Unprompted review
Jim was particularly very helpful with…
Jim was particularly very helpful with my enquiry. Very happy with the customer service!
22 September 2025
Unprompted review
Reply from Catering Appliance Superstore
Thanks so much for your kind words, we will share this with Jim.
Reply from Catering Appliance Superstore
Thank you for leaving a review
Great company to deal with Lucy is very…
Great company to deal with Lucy is very knowledgeable.
17 September 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you so much for your kind words. We’re delighted to hear you had a great experience and that Lucy was able to help with her knowledge and support. We’ll be sure to pass on your feedback to her.
We really appreciate your review and look forward to assisting you again in the future.
Catering Appliance Superstore have…
Catering Appliance Superstore have delivered excellent customer service.
I'm a repeat customer and will continue to recommend them.
16 September 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your feedback. We’re delighted to hear that you’ve consistently received excellent service and that you recommend us—it really means a lot to our team.
We look forward to continuing to support you with your future orders.
quick and polite response
quick and polite response, even after i gave the wrong information the first time around. thanks Lucy
11 September 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your kind words! We’re so pleased Lucy was able to assist you quickly and politely, even with the mix-up. We’ll be sure to pass on your thanks to her.
We really appreciate your feedback and look forward to helping you again in the future.
Reply from Catering Appliance Superstore
Thank you for your feedback. We’re delighted to hear that Jim was able to help resolve the issue for you. We’ll make sure your kind comments are passed on to him.
We really appreciate your review and look forward to assisting you again in the future.
Reply from Catering Appliance Superstore
"We’re very sorry to hear about your experience with a faulty bulb on your appliance. I can see we offered the option to return the unit for a full refund, or, if preferred, to send replacement bulbs. Our goal is always to resolve any issues fairly and promptly, and we regret that we were unable to meet your expectations in this instance."
Delivery Update
Needed a quick response re delivery, Jim was on it immediately
13 August 2025
Unprompted review
Reply from Catering Appliance Superstore
Thank you for your feedback! We’re glad to hear Jim was able to respond quickly and assist you with your delivery. We appreciate your kind words and look forward to serving you again.
Shoutout Shelley
Shoutout to Shelley who has been persistent on a replacement fridge unit. Great service and extremely helpful!
31 July 2025
Unprompted review
Reply from Catering Appliance Superstore
"Thank you for the shoutout! We’re so pleased to hear that Shelley was able to support you with the replacement fridge unit. We’ll be sure to share your kind words with her — she’ll be delighted. We appreciate your feedback!"
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