Catering Appliance Superstore Reviews 

419
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service and staff for being helpful, knowledgeable, and efficient in resolving issues and providing support. Many appreciate the prompt communication, quick deliveries, and good quality products offered at competitive prices, contributing to a pleasant overall experience. However, some customers experienced product quality issues, receiving faulty goods or items not performing as described. Delivery services also caused dissatisfaction, with delays and unclear communication about delivery types, leading to concerns not adequately addressed by customer service.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

Customers had positive experiences with service, often describing it as brilliant, great, and even... See more

Product

People report ambiguous experiences with product quality and service, with some customers expressing... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent and responsive... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot fault the service from Catering Appliances. Aside from the prompt next-day delivery of my Bain Marie, the support team is excellent. They are helpful: When I had an issue on delivery d... See more

Company replied

Rated 5 out of 5 stars

We had a complete nightmare with a Samsung drier. It was a complicated and extended series of problems that involved multiple Samsung visits. When Samsung abandoned us, Catering Appliances (led by Gil... See more

Company replied

Rated 5 out of 5 stars

Catering appliances have supplied all our catering equipment for our cafe that opened 3 years ago. I have just been back for a second round of purchasing. They are THE most helpful supplier we have co... See more

Company replied

Rated 5 out of 5 stars

Ordered a rational grill grate, which was despatched quickly but unfortunately a mistake made by Rational led to the grill being delayed. Lindsey at Catering Appliance was great, kept on top of it, go... See more

Company replied


Company details

  1. Kitchen supply shop

Written by the company

Catering Appliance Superstore is a family run business based in Kendal, Cumbria, UK. We supply commercial catering equipment to the UK catering industry and process 1000's of orders each month.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

419 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.4

All reviews

(419)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

David White the engineer was fantastic

David White the engineer was fantastic. Have had a series of bad experiences with commercial dishwasher engineers but David was in a different class. Rest of service was fine but was not prompt. The delivery and installation was good. I wish that someone had asked if we needed to have our old dishwasher removed. I thought that I had asked about it but I had not and then had to pay even more to have this done despite having paid a lot for the delivery and installation. I would recommend them as service was efficient.

6 January 2025
Unprompted review
Catering Appliance Superstore logo

Reply from Catering Appliance Superstore

Thank you for taking the time to leave a review, it is very much appreciated. We will take on board your comments and ensure they are fed back.

Rated 5 out of 5 stars

Very professional.

Very professional.
Email answered straight away, with reply to my replacement broken item.
Took few days to find it.
Thank you

20 December 2024
Unprompted review
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Reply from Catering Appliance Superstore

Thank you for taking the time to leave a review, it is very much appreciated.

Rated 5 out of 5 stars

Fiona was very helpful and confirmed…

Fiona was very helpful and confirmed all details promptly and efficiently.

12 December 2024
Unprompted review
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Reply from Catering Appliance Superstore

That is great to hear! Thank you for your review, it is very much appreciated.

Rated 5 out of 5 stars

VAT waive

I love that quick response to my inquiry!
Thank you so much

6 December 2024
Unprompted review
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Reply from Catering Appliance Superstore

That is great to know. We look forward to hearing from you again soon

Rated 5 out of 5 stars

You're Well Looked After By This 'Super' Superstore!

You're well looked after at this Super Superstore!

They are very very efficient and professional. And if your order requires special attention because they've kindly made a special order for you - well you are in good hands.

Lindsey will keep tabs on it and keep you informed of progress all the way through - even if it's slipped through your consciousness - you'll be updated reliably.

And Catering Appliance are not only caring and efficient - but they are very competitive in pricing. Believe me, I know.

The price range for some of my stuff fluctuated alarmingly but Catering Appliance won through - and honoured their pricing.

And you have the bonus of lovely Lindsey keeping an eye on things for you!

Well done Lindsey - and many thanks.

3 December 2024
Unprompted review
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Reply from Catering Appliance Superstore

Thank you for taking the time to leave a review, it is very much appreciated.

Rated 5 out of 5 stars

We had an issue with a freezer

We had an issue with a freezer, this was replaced early this year. Last week we had the same issue, after arranging an engineers visit Catering Appliance have offered me a full refund.
Yesterday I placed an order for a new freezer (different brand) which very promptly was delivered this morning.

28 November 2024
Unprompted review
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Reply from Catering Appliance Superstore

We are very grateful for you taking the time to leave us a review and pleased your freezer was replaced quickly.

Rated 3 out of 5 stars

The rice pot No cooker no light on

The rice pot No cooker no light on

28 November 2024
Unprompted review
Catering Appliance Superstore logo

Reply from Catering Appliance Superstore

We are sorry to hear this. I understand the item was replaced immediately. I trust this has now been resolved.

Rated 5 out of 5 stars

Just wanted to say The Catering…

Just wanted to say The Catering Appliance Superstore could not have been more helpful due to communication problems I was encountering in the area I was in when placing my order.
A special mention to Louise who was a delight to deal with.
I have used this company before and will certainly do so again in the future.

25 November 2024
Unprompted review
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Reply from Catering Appliance Superstore

We’re so grateful that you took the time to leave us a 5 star review and will make sure Louise receives your feedback!

Rated 5 out of 5 stars

Louise Perkins was super helpful as…

Louise Perkins was super helpful as always!! Fantastic service and communication throughout the whole ordering process :)

20 November 2024
Unprompted review
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Reply from Catering Appliance Superstore

Thank you for taking the time to leave a review, it is very much appreciated.

Rated 5 out of 5 stars

Great product

Great product

18 November 2024
Unprompted review
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Reply from Catering Appliance Superstore

Thank you so much for giving us 5 stars. You made our day!

Rated 5 out of 5 stars

Very efficient and friendly

Very efficient and friendly. Good prices as well.

14 November 2024
Unprompted review
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Reply from Catering Appliance Superstore


That is great to know. We look forward to hearing from you again soon

Rated 5 out of 5 stars

Truly excellent

Truly excellent...the whole process was taken care of from site survey to organising and arranging specialised delivery and installation. Jemma was fantastic and thought about things as much as we did from their end. All in all a fully satisfied customer...Thank you

4 November 2024
Unprompted review
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Reply from Catering Appliance Superstore

That is great to hear! Thank you for your review, it is very much appreciated.

Rated 5 out of 5 stars

Should be 10 stars

I have been dealing with Fiona
So helpful, she couldn’t do more, fantastic service
Thank you
Warm regards
David Worrell

1 November 2024
Unprompted review
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Reply from Catering Appliance Superstore

That is great to hear! Thank you for your review, it is very much appreciated.

Rated 5 out of 5 stars

Thank you Fiona

Fiona was yet again, quick and such a joy to deal with, knowledgeable and asking the right questions for me to get the correct items :-)

31 October 2024
Unprompted review
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Reply from Catering Appliance Superstore

That is great to hear! Thank you for your review, it is very much appreciated.

Rated 5 out of 5 stars

very easy to use web site could find…

very easy to use web site could find what i wanted straight away. very clear instructions on ordering.
Have used Catering Appliance before and had no problems with any part of the service

30 October 2024
Unprompted review
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Reply from Catering Appliance Superstore

That is great to hear! Thank you for your review, it is very much appreciated.

Rated 4 out of 5 stars

Water heater

Catering Appliances have been helpful in helping us to choose the right equipment and were positively responsive to a return we needed to make.

29 October 2024
Unprompted review
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Reply from Catering Appliance Superstore

Thanks so much for your review Diane, please let us know what we need to do to reach 5 stars,

Rated 5 out of 5 stars

Cannot fault their service

Excellent service from a company that has plenty to choose from. The staff are always very helpful (special note for Lucy), and efficient. Competitively priced and orders are delivered in a timely manner. Well worth visiting their website or their premises if you are looking for something in particular and cannot find it elsewhere.

25 October 2024
Unprompted review
Catering Appliance Superstore logo

Reply from Catering Appliance Superstore

That is great to know. We look forward to hearing from you again soon.

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