Denis came in this morning promptly and undertook the cleaning of our kitchen ventilation system. He did a wonderful job. We continue to use CHS for their professionalism, competence and good value.
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Recently had some fly screens fitted and one repaired at canteen in head office, the engineer Luther has carried out some fine work, he set up a mobile workshop next to the job without any disruption... See more
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Pleasure to deal with CHS - Michelle was extremely helpful and efficient. Necessary documentation was sent immediately and purchase was made quickly and easily. Ordered 2 chest freezers which arriv... See more
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While wondering what to do in regards to an additional door for the porch to create a cat trap, Jodie helped us by advising we could have grills on the gate we already have. The gate now looks super s... See more
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Company details
Information provided by various external sources
We provide Canopy Cleaning, Ventilation Cleaning, Extraction Duct Cleaning and Kitchen Deep Cleaning. We Install Fly Screens, PVC Curtains & Insect Screens.
Contact info
Longbridge Way, UB8 2YG, Uxbridge, United Kingdom
- www.cateringhygiene.co.uk
4.0
Great
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Catering Hygiene Specialists
Bharat
Thank you for your review. We appreciate you taking the time to share your feedback.
We are dedicated to offering a comprehensive range of high-quality products at competitive prices, backed by our team's expert knowledge. It is great to hear that your experience reflects this commitment.
We value your comments and look forward to serving you again.
CHS Team
Great customer service
Great communication with sales staff and competitive prices. Would highly recommend.
5 July 2021
Unprompted review
Reply from Catering Hygiene Specialists
Thank you for your excellent review.
We are committed to providing clear communication from our sales staff and competitive prices on our extensive product range. It is great to hear that your experience reflects this.
We appreciate your high recommendation and look forward to serving you again.
CHS Team
Reply from Catering Hygiene Specialists
Phil
Thank you for your excellent A++ review.
We are committed to providing great service to all our customers, and we are delighted to know we have delivered this for you.
We appreciate you taking the time to share your feedback and look forward to serving you again.
CHS Team
Do not buy from this company
Do not buy from this company. I placed an order on the 15 June and was told 3 day delivery still not had it after been promised delivery 3 other times after.
Rude customer service and very unprofessional. Still not had the product.
WARNING DO NOT BUY FROM CATERING HYGIENE SPECIALISTS.
1 July 2021
Unprompted review
Reply from Catering Hygiene Specialists
Jahshaka we appreciate your frustration and feel the same way but some of our wholesalers keep putting the import dates back owing to shipping and customs delay. Where ever you go you may incur this problem, it was definitely not from misinformation by our side.
Great price and service
Great price and service. Excellent delivery driver. Would recommend
30 June 2021
Reply from Catering Hygiene Specialists
Stephen
Thank you for your excellent review.
We are dedicated to providing our customers with great prices and service, from the point of order right through to a reliable delivery. It is fantastic to hear that your experience, including the service from our driver, reflects this commitment.
We appreciate your recommendation and look forward to serving you again.
CHS Team
Very good company
Very good company. Order delivered much earlier than expected. Nothing is wrong at all.
30 June 2021
Reply from Catering Hygiene Specialists
Thank you for your excellent review.
We appreciate you taking the time to share your feedback. We are dedicated to providing a high-quality service, and it's fantastic to hear that your order arrived much earlier than expected. Our goal is to consistently exceed our customers' expectations with efficient delivery and reliable service.
We value your comments and look forward to serving you again.
CHS Team
Excellent service thank you.
29 June 2021
Unprompted review
Reply from Catering Hygiene Specialists
Thank you for your excellent review.
We are committed to providing exceptional service to all our customers, and we are glad that your experience reflects this.
We appreciate you taking the time to share your feedback and look forward to assisting you again.
CHS Team
Ordering by Phone
Placed an order by phone this morning for a countertop fridge and upright fridge, as I needed an invoice to pay against, rather than ordering over the web. Julia was most helpful and sent an invoice through straight away. We will look forward to receiving our the goods in due course. Sarah Lee SMPC
28 June 2021
Unprompted review
Reply from Catering Hygiene Specialists
Sarah
Thank you for your review, Sarah.
We are pleased to hear that Julia was able to provide a helpful and efficient service for your phone order. Our goal is to offer a convenient and flexible ordering process to meet all our customers' needs.
We appreciate you taking the time to share your feedback and thank you for your order. We look forward to serving you again.
CHS Team
they are very helpfull and many ways…
they are very helpfull and many ways and they go extra mile to do everything until you are happy
28 June 2021
Reply from Catering Hygiene Specialists
Haresh
Thank you for your excellent review.
We appreciate you taking the time to share your feedback. Our commitment is to provide a helpful, comprehensive service, and we always aim to go the extra mile to ensure every customer is happy with the outcome. It's great to hear that this was your experience.
We value your comments and look forward to serving you again.
CHS Team
This company is extremely poor. Don’t waste your time & money
This company is extremely poor. Their product dimensions on their website are complete garbage. Their internal product size dimensions are larger than their external dimensions. This is physically impossible.
Avoid them like the plague. It will cost you more money than the product itself.
Their reply is complete bull and th don’t give a dam and they are too lazy to correct their website
25 June 2021
Unprompted review
Reply from Catering Hygiene Specialists
Thank you for taking the time to share your view however the measurements and diagram on our site are exactly the same as the importer's. I have passed your feed back onto them as there isn't an obvious mistake.
We take great care in ensuring this type of error never occurs, however it's not unknown for manufacturers to update their products and not inform wholesalers of their upgrades. Owing to our volume of sales we generally get informed of changes and immediately update our website.
Great customer service
John was very helpful, prompt in replying to my queries and very knowledgeable and honest about the products making sure that we were purchasing the right item for our kitchen.
25 June 2021
Unprompted review
Reply from Catering Hygiene Specialists
Thank you for your wonderful feedback! We’re so pleased to hear that John was helpful, prompt, and honest in guiding you to the right product for your kitchen. Providing knowledgeable and trustworthy service is what we strive for, and we’re thrilled to have met your expectations. We’ll be sure to share your kind words with John!
CHS Team
Looking for a dishwasher for our school…
Looking for a dishwasher for our school kitchen.
Best price. Fantastic Service and installation. I will certainly recommend your company to other schools
25 June 2021
Unprompted review
Reply from Catering Hygiene Specialists
Helen
Thank you for your fantastic feedback! We’re delighted to hear that you were pleased with our pricing, service, and installation for your school kitchen dishwasher. Your recommendation means the world to us, and we’re thrilled to have earned your trust. We look forward to assisting you and other schools in the future!
CHS Team
AVOID AT ALL COSTS BECAUSE IT WILL COST…
AVOID AT ALL COSTS BECAUSE IT WILL COST YOU EVERYTHING!
This is honestly the worst company I have ever had to deal with for so many reasons;
1. AFTER you have bought your item they ask you to sign a very badly formed letter washing their hands of your item after it is customised.
2. I returned a very expensive fridge which only had it's original cardboard box missing in which they deducted me £450!!!
3. It has been nearly 3 weeks and I still do not have my refund, I have a 11 email chain with a lady called Maria who is now ignoring me about my refund. The fridge has been back at the supplier for over a week and no refund has been given
4. They avoid your calls at all costs and give excuse after excuse as to why you don't have your item or refund.
5. The website states 3-5 delivery but I added a custom logo, I had to chase 4 times over 4 WEEKS to get an ETA on delivery.
THIS COMPANY IS A JOKE!!
24 June 2021
Unprompted review
Reply from Catering Hygiene Specialists
Rachael thank you for taking the time to share your experience and appreciate your frustration, however we cannot issue the refund until the item has been returned and checked by the importer or manufacturer. We have been chasing for you and pleased to say it's now been done. On another note with restocking fees we get charged these and pass them on. This is a perfect oppportunity for us to share terms where costss can be incurred so other potential customers are aware of them. We don't hide them and all our competitors have very similar terms.
CHS Ltd aims to offer the lowest prices with quick professional telephone support, we’re constantly checking competitor’s prices, so you don’t have to thereby ensuring you get commercial quality products for the best prices! Like our competitors we are a business-to-business website and consumer rights do not apply as you are trading under business terms. We hold stock of a number of items but also ship from manufacturers and importers whom themselves and their delivery companies will pass any costs caused by our customer’s error back to us. To provide you the best possible price, we cannot absorb any additional charges passed on to us; to remain the cheapest if the error is due to our customers, we have no alternative but to pass these costs back. Understandably some people are unaware of business trading and can get frustrated even though we are very transparent with our terms. To avoid these issues arising on purchasing we send emails highlighting the points where additional charges can be incurred. We offer good customer service but work within the boundaries below, please be aware of the following areas where additional costs can be incurred.
1) Aborted deliveries for large items like fridges and ovens; please ensure you’re there for the delivery and a large lorry can get to your premises.
2) Engineers called to your site and the issue is not covered under warranty (e.g. like a faulty fuse). The manufacturer will send us the invoice for work outside the warranty, we will request a fully refundable deposit prior to authorising the engineer. This is refunded in full when the manufacturer confirms the repairs were undertaken under warranty.
3) Most companies require damage in-transit to be reported within 24 hours. To help support your situation please take plenty of photographs of the damaged box with the delivery driver, if possible. Sign the note as damaged if you accept it.
4) With re-stocking we do not cover the return postage and will not pay for your re-stocking fees if imposed by the manufacturers or importer.
5) If you have a back to base warranty you’ll need to cover the postage and we will act as the messenger between yourselves and the manufacturer. They may not cover misuse like scale in a water boiler when a filter should have been used.
6) Some manufacturers may not accept back any item that has been used or is not in the original packaging.
The points above can understandably be contentious for people unaware of standard business terms and we’re pleased to make customers aware of these situations to minimise them occurring in future. We are a fair company who’ll not change our terms for customers who are abusive, repetitive or threaten to post public reviews. If you want the best prices in the industry and great customer service whilst working within these boundaries we are a great company to trade with. When shopping elsewhere within our industry please be aware all our competitors have very similar terms.
Regards
Catering Hygiene Specialists Ltd
Great customer service
Great customer service. Willing to help to get the product we were looking for.
24 June 2021
Unprompted review
Reply from Catering Hygiene Specialists
Thank you for your review, Patrick. We appreciate you taking the time to share your feedback.
We are committed to providing excellent customer service and ensuring every customer finds the right product for their needs. It is great to hear that this was your experience.
We value your comments and look forward to assisting you again.
CHS Team
Great communication & service
I found John to be extremely helpful with my queries responding to me promptly.
24 June 2021
Unprompted review
Reply from Catering Hygiene Specialists
Thank you for your kind words! We’re so glad to hear that John was able to assist you promptly and effectively with your queries. We’ll be sure to pass along your feedback to him—it will make his day! We look forward to helping you again in the future.
CHS Team
Reply from Catering Hygiene Specialists
Thank you for your review. We appreciate you taking the time to share your feedback.
We are dedicated to providing all our customers with efficient service and clear communication, so it is great to hear that this was your experience.
We value your comments and look forward to serving you again.
CHS Team
Avoid - unable to fix any issues
I ordered a bar cooler on the understanding I needed delivery on a certain date. Confirmed it was in stock, got 2 confirmation emails. Day of delivery comes and goes. Customer service conveniently all go home before the delivery cut off time so you have to wait to the next day to speak to them. Contacted "customer service" to find out what happened as my bar opening was dependent upon this fridge arriving. They didn't ship the fridge because the wine shelf I also ordered was out of stock - crazy especially when I had 2 delivery confirmation emails. They re arranged the delivery to Thursday - then I got an email saying the fridge was now out of stock - agreed to change to a hinged door version in order to get it delivered. Contact on Wednesday to confirm it's all set for Thursday delivery.. Confirmed! Thursday comes and goes - no delivery. Now I'm properly annoyed. Friday I get emails from customer service saying there was a "system error" and the order didn't print at the supplier. Right, sure! Friday I tell them what I need and that they need to sort it out. 5.30 comes around and I have had no confirmation of any plan of action so I send another email. This isn't picked up until Monday morning. In parallel I am making alternative arrangements as I no longer trust this company to deliver. I tell them one last time that I want action. I get a non committal response so I go ahead and cancel my order. They then come back to plea that they had arranged the delivery for the following day. Too late I'm afraid. But they were not finished with me. They came back and said that they had not been able to fix it because I didn't chase them until 17.42 on Friday and they didn't see the email until Monday morning. So it was my fault and not because they had done nothing all day. If you are lucky enough to order something in stock, you have no particular delivery expectations and you have no "system errors" you may be ok. But if there are any challenges, they seem unable to help you. Wasted several days on this company getting absolutely nowhere. Avoid
21 June 2021
Unprompted review
Reply from Catering Hygiene Specialists
Jon
Thank you for sharing your detailed feedback, and we sincerely apologize for the series of issues you experienced. We understand how critical it was for your bar cooler to arrive on time, and it’s clear that we failed to meet your expectations at multiple points. The delays, miscommunication, and lack of proactive resolution are unacceptable, and we deeply regret the frustration and inconvenience this caused, especially given the importance of your bar opening.
Your experience highlights areas where we need to improve, including stock accuracy, communication, and handling urgent situations. Please know that we are taking your feedback seriously and will be reviewing our processes to ensure this does not happen again. We truly regret the time and effort you had to spend trying to resolve this and the trust that was lost in the process.
If there’s anything we can do to make amends, please don’t hesitate to reach out. We value your feedback and will use it to improve our service moving forward.
CHS Team
Great service thanks to Maria for all…
Great service thanks to Maria for all the advice and great service.
18 June 2021
Unprompted review
Reply from Catering Hygiene Specialists
Liam
Thank you for your kind words! We’re thrilled to hear you had a great experience with our service, and we’ll be sure to pass along your thanks to Maria. She’ll be delighted to know her advice and support made a difference. We look forward to assisting you again!
CHS Team
Items are stated "in stock" on the…
Items are stated "in stock" on the website but once you order and pay, you are informed that they are actually "out of stock"
17 June 2021
Reply from Catering Hygiene Specialists
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. We understand how frustrating it can be to place an order expecting the item to be in stock, only to find out otherwise. This is not the experience we want for our customers, and we are reviewing our stock management processes to ensure our website reflects accurate availability. If there’s anything we can do to assist or resolve this matter, please don’t hesitate to reach out. We truly appreciate your feedback and the opportunity to improve.
CHS Team
Worst company to order anything from if…
Worst company to order anything from if you need it urgently. Placed order 2 weeks ago and website said it was 3 day delivery. No sign of delivery after 4 days so called them. Kept being put on hold then cut off. Finally got email saying "delivery for the unit will be on..." But again no delivery on that date. Called again and was told that "will be" actually ment estimated but it was coming that day. Again no delivery, called again the next day and was told they couldn't book it in so it would be the day after. Still not recieved our goods 11 days on but I have been told it will come tomorrow.......
16 June 2021
Unprompted review
Reply from Catering Hygiene Specialists
Daniel
Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused. We understand how frustrating it must have been to face delays and miscommunication regarding your order. This is not the level of service we strive to provide, and we are taking your feedback seriously to ensure we improve our processes. If there’s anything further we can do to assist or resolve this matter, please don’t hesitate to reach out. We truly value your patience and hope to have the opportunity to make things right.
CHS Team
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