Wilson Plumbing and Heating Ltd Reviews 466

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service they receive, highlighting the staff's politeness, efficiency, and hard work. Many people appreciate the clear explanations provided by the engineers and the tidy manner in which work areas are left. The overall sentiment points to a highly professional and customer-focused approach, with many consumers expressing their satisfaction with the promptness and helpfulness of the team, from initial contact to job completion. Reviewers frequently commend the staff for their knowledge and professionalism, making them feel at ease and well-informed throughout the process. The company is often described as eager to please, with a strong emphasis on providing a seamless and positive experience for every customer.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Staff

Consumers find staff to be positive. Many reviewers praise the professionalism, politeness, and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So pleased we found Wilson Plumbing and Heating. From seeing a leaflet to checking the webiste, to Craig coming out to quote and alert us to some things that needed urgent attention, to Nick and Lewis... See more

Rated 5 out of 5 stars

Absolutely brilliant service . Lauren in the office is a super star so efficient and pleasant total pleasure to deal with. Paul the fitter arrived on time to the second , with paper boot covers con... See more

Rated 5 out of 5 stars

Contacted the company when my boiler seized up.The engineer (Paul) arrived as arranged the following afternoon. He spent a couple of hours & then stayed to do a service. Very pleasant & friendly. Paul... See more

Rated 5 out of 5 stars

Paul arrived at the scheduled time and started the boiler service promptly. He was friendly and efficient. He answered our questions and didn’t leave anything that needed cleaning up. His visit wasn’t... See more


Company details

  1. Heating service
  2. Gas engineer
  3. Central Heating Service
  4. Plumber

Written by the company

Wilson Plumbing and Heating specialise in domestic and light commercial heating including: servicing, repairs, maintenance installations and landlords certifications. We have experienced, qualified, highly trained engineers working with natural gas, oil, LPG, under floor and warm air heating. Established for over 30 years, the Wilson Plumbing and Heating engineers are a team of highly trained, quality, reliable, experienced trustworthy professionals. We pride ourselves on immaculate housekeeping, excellent customer service, good communication and competitive pricing. Our team offers an extensive range of works including energy efficient oil, LPG and gas boiler replacements, central heating installation, system design, boiler and heating repairs, gas and oil boiler servicing, gas fire installation, service and repair, landlords gas certification, caravan and park home safety certification and system flushing /power flushing. New boiler installation guarantees of up to 12 years - gas boilers are hydrogen blend ready. Our business and engineers are Gas Safe and OFTEC registered.


Contact info

5.0

Excellent

TrustScore 5 out of 5

466 reviews

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Rated 5 out of 5 stars

10/10

10/10. My whole experience has been great. From the boiler service to the boiler replacement very streamlined, hassle free and no pressure to take the quote they offered. Lauren the receptionist was Great. The engineers Adam and Ben were spot on. Arrived on time, installation done quickly and explained everything been done. House was left clean tidy too. Highly recommend Wilson plumbing and heating👍

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Efficient

We recently had a new combi boiler and radiators fitted. Craig took time to advise us about this and put our minds at ease.Fitters Nick & Lewis were very efficient polite and clean worker's. We would highly recommend them .We are very pleased with our experience from making phone calls and receiving phone calls and emails the whole experience was very professional.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

First Annual Boiler Service carried out…

First Annual Boiler Service carried out by Paul.
Arrived during the agreed time period and was respectful of our property at all times. He was friendly and professional throughout and gave me a brief summary of what the service entailed, prior to leaving. No adverse issues. Thank You Wilson Plumbing and Heating Ltd.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Came on time took great care with…

Came on time took great care with protecting flooring from front door to the boiler. Very pleasant engineers. Did a very professional job and explained the workings. All literature very well presented.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

The job was to carry out our annual…

The job was to carry out our annual boiler service. The Engineer Paul arrived on time and carried out task in a professional friendly manner, on completion Paul spoke to us about what he had done and how the boiler was performing. Excellent job would recommend Wilson Plumbing & Heating

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Service shown boiler was in need of…

Service shown boiler was in need of replacement, Replaced the next day with a new boiler at a very reasonable price. Kept informed every step of the way and very satisfied with the results. Paul was serving the boiler and Lewis replaced it, also the office staff were great and Craig was very helpful.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company.

Engineer Adam Fletcher did a great job,dirty & arduous,removing obsolete gas equipment from my house,yesterday.
He cleaned up all the mess & took away debris.
He also fitted a smart new tap with complicated plumbing,with great skill.Thank you,Adam.
Craig Wilson assessed the job,and the very reasonable price.
I highly recommend his company.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Paul

Paul, from Wilson Plumbing & Heating, was very efficient, informative and helpful. Explained the full process of the gas boiler service. Very happy with his professional attitude & expertise.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

BOILER SERVICE

Paul has just done the annual service on our central heating boiler. He is very professional, friendly and informative. We were very pleased with his work.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, very fast response with Craig Wilson responding to our heating problem within hours of asking for assistance. Craig diagnosed our problem and gave us options to consider within a short time and arranged for an engineer to undertake the boiler replacement. Nick and Ben arrived first thing and were very professional, polite, respected our property and left the job clean and tidy. Nick also took the time to explain the new heating controls. This was all fitted in during a very busy pre Christmas period. Thoroughly recommend this company can't praise them highly enough.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Boiler service

Paul the boiler engineer arrived promptly as agreed. The boiler is outside and the weather was poor being cold, wet and windy! Paul did great job and serviced the boiler efficiently and courteously.Great representative of Wilsons!

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service .

Absolutely brilliant service .
Lauren in the office is a super star so efficient and pleasant total pleasure to deal with.
Paul the fitter arrived on time to the second , with paper boot covers convivial manner worked his magic when he left the job was left immaculate .
Bravo to Wilson plumbing and heating for fabulous service.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service from the team at Wilson Plumbing

Wilson Plumbing installed our new boiler two years ago along with a Hive thermostat system. Paul came out to do its annual service. Cleaned the internal parts, checked its efficiency and checked the thermostat. Never had any issues with it since it was installed and always get a helpful reminder from Lauren for our annual service. Can’t recommend the team enough. Great communication booking and invoicing through Lauren on reception, and great service from Paul today, who came to the house on time and got on with the job in the kitchen whilst I looked after my baby in the living room.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Boiler service

Paul arrived at my Mum’s house before time even though the weather was terrible. He did a thorough job explaining everything to us, we are always pleased with his work ethic.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Service

Wilson's are always on time and efficient. Recently had our boiler serviced by Paul, 5 star service as always, thank you!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Annual Static Caravan Gas certificate review

I have dealt with Wilson Plumbing and Heating for over ten years. They are a very professional company and todays visit was no different. Paul arrived on time and set about carrying out the required gas inspection of our Static Caravan. Paul explained in detail what the inspection consisted of and the results of each item tested. A very knowledgeable gentleman and a great ambassador for the company

3 November 2025
Unprompted review

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