Caye International Bank Reviews 293

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, often describing interactions as if being treated like family. People frequently highlight the exceptional customer service, noting the team's attentiveness, efficiency, and supportive nature throughout various processes. The service provided is often described as outstanding, with many consumers appreciating the clear, simple, and well-organized banking experience. Reviewers are particularly impressed with the quick response times and the smooth, user-friendly online banking system, making complex procedures feel straightforward and stress-free.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the support team... See more

Service

Consumers find service to be positive, highlighting the personalized and professional approach. Many... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and efficient... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the account opening process to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As soon as you walk in, you're professionally greeted and treated like family. Sherlet and Daisy did an awesome job helping us with our banking needs. If you are looking for an offshore account, I... See more

Rated 5 out of 5 stars

The simplicity and super expierience of the complete team and the Greatnessd of Ms. Sofia Munoz. Anyone who has her take care of there account sign up procedure has been blessed.Professionalism and pa... See more

Rated 5 out of 5 stars

We worked with Seidy at Caye International Bank and we are more than pleased. She was very expeditious, kind, and very customer oriented. She was able to open any account for us in a timely manner and... See more

Rated 5 out of 5 stars

I have just opened an account with Caye International Bank in Belize. The process was seamless and straight forward. Seidy and Darina were lovely and very helpful through the entire process. They are... See more


Company details

  1. Bank

Written by the company

Caye is the only International Bank headquartered on the beautiful island of Ambergris Caye in Belize, Central America. Our bank license permits us to conduct financial services with both individuals and corporations located outside of Belize. We offer a full range of traditional and non-traditional banking services and accounts in multiple currencies. An application for account opening is a simple process and can be facilitated online from anywhere in the world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

293 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Star Banking

My experience with Caye Int Bank has been extremely professional and Chelsea Babb has been a fantastic friendly ambassador for the bank, helping me with every stage and is always very quick to reply with assistance. Will definitely recommend to others.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Corporate Bank Account Opening

My experience opening a corporate account at Caye International Bank has been great. The process was fair and straightforward. All customer service and esp that of my bank concierge Seidy Acosta has been effective, efficient and accommodating. I am esp pleased with the transparency and willingness to help new clients. I am looking forward to working with Caye Bank on deposits, investments and general corporate finance.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

The experience with Caye Bank has been…

The experience with Caye Bank has been excellent so far. Communication was fast and professional, and everything went smoothly from account opening to activation.
Special thanks to Alexzander and Darina for their support — both were efficient, clear, and kind throughout the process(+ and the whole team). Highly recommended for anyone seeking reliable international banking.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Thank you, Ms. Rohjany!

I've been CIBL's client for some time and have always enjoyed a friendly and polite welcome when it comes to client support. Since a couple of weeks ago I have a new Operation Officer assigned, Ms. Rohjany Coc and would like to express here my thankfulness for her kindness and efficiency. In particular, as I have my hearing impaired, Ms. Coc has been extremely patient and communication facilitating, understanding the subtle balance between client's possibilities and security requirements.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience!

Quick response, wonderful staff and easy to navigate system. Shout out to Gloria who assists me in all bank transactions and making it smooth and flawless. Highly recommend!

26 October 2025
Unprompted review
Rated 5 out of 5 stars

New account

I recently opened an on demand account for my extended stays in Belize. Even though conducting business internationally by email and phone can be challenging, Caye bank made it as simple as possible. Chelsea Babb was my primary contact during the process. The communication was great. Being informed of what to expect and when, as well as follow-up and setting up a phone meeting as needed with her. Even though Caye Bank caters to international business banking all are welcomed.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Seidy

We worked with Seidy at Caye International Bank and we are more than pleased. She was very expeditious, kind, and very customer oriented. She was able to open any account for us in a timely manner and give us access to our funds almost immediately. Thank you Seidy and Caye International Bank.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Very pleasant bank to work with

What a wonderful privilege to work with Seidy Acosta. She is very professional, courteous, and extremely expeditious. She was able to get an offshore account set up for our family quickly and painlessly. I highly recommend Caye Bank International due to their customer commitment and high standards.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Opening an account with Caye…

Opening an account with Caye International Bank was a surprisingly smooth and well-organized process. From the very beginning, communication was clear, timelines were realistic, and every stage went exactly as explained. Sofia Munoz was exceptionally helpful and friendly — she guided me through each step, anticipated questions, double-checked details, and always responded quickly.
Her professionalism and personal attention turned what could have been a complex, cross-border procedure into an easy and even pleasant experience. I truly appreciated her patience and the sense that she genuinely cared about helping me get everything right.
Efficient, transparent, and human — that’s how I would describe Caye. Highly recommend.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Offshore account

I recently opened an offshore account with Caye International Bank. I've been told by others that doing this would be difficult, but it was far from that. With the help of Chelsea Babb, it was a relatively easy process. She was extremely helpful and walked through the entire process with me. She was also patient when I moved in the middle of the creation of the account and had to redo most of the paperwork. It helped in easing my anxiety.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and care

I have been banking with Caye for about a year now, and setting up, my account was easy and professional, with clear instructions. Today I reached out to my representative Sofia Muñoz via email because I got locked out of my account.She responded immediately and even called me to help with the issue. Sofia’s kindness, courtesy, and professionalism were outstanding, and she resolved the issue quickly and effectively. The representatives consistently demonstrate a high level of care and responsiveness. I'm particularly impressed with how swiftly she addressed my needs, ensuring I had everything required to move forward. I highly recommend Caye Bank for their excellent customer service and user-friendly process!

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Pain free wire transfer experience

Recently I had to send an international wire transfer
Sherlet González who is the online banking manager
was extremely helpful and took care of all the details
that were needed
The funds arrived in a timely manner which is always a good thing

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Alexzander is really helpful, i would recommend to anyone who need easy flexible banking.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

I am very happy and pleased with the…

I am very happy and pleased with the professional service and guidance I received throughout my application for my company corporate bank account. The Caye Bank Team were very helpful and especially Sofia Munoz was very professional, attentive and ensured me what documents were still missing or had to be provided. Miss Sofia Munoz always emailed me in a very timely manner not missing any details. I am looking forward in a long banking relationship with Caye International Bank. You have earned a Five Star Rating.

27 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look