EDF Heat Pumps Reviews 674

Stephen Hayward slowly and clearly dealt with all our concerns about our new heat pump.
We can now relax in our warm home secure in the knowledge that we know how to control our heating system , deal with minor problems or know where to seek further help if necessary.

Generally good, some very good and some not so.

The good was: overall design, after correcting some of the survey radiator sizes; the Ideal heatpump and hotwater tank system; the hard work of the installers.
The very good was the customer operations advisor Ramya, who always deal promptly and thoroghly with my queries.
The not so good was the lack of a proper hand-over, and an on-going issue with the heat pump not utilising existing solar and battery power to reduce power costs.

Ramya has answered all my many questions and provided clear and helpful advice.

Without his support I might have experienced serious delays or even had to postpone the installation of my heat pump

All is well thanks to Ramya!

Love how quick and efficient everything was. Was updated daily with what was happening, install job was done in just over 3 days, Andy was very knowledgeable.

Not keen on the radiators but can’t have everything. System works well and my home is lovely and warm.

I can’t recommend Brayden enough! He has a fantastic attitude, is genuinely a really nice guy, and went above and beyond. When my builders were unsure about which pipes to keep exposed, he jumped right in on a zoom and even came round to the site to help further. A real pleasure to work with—professional, helpful, and just an all-around great guy.

The installation was completed by a team of 2. They were friendly, knowledgeable & everything was completed in a timely manner. Considering they worked in every room in my home they were as unobtrusive as possibly could be.
Initially I had a couple of minor hiccups but these were dealt with quickly.
I’m over the moon with the product and my home is always warm and at a fraction of the cost of my LPG boiler. Amazing.

Awful system temperature up at 25 degrees still feels like winter inside

Lots of hot water butI am finding the heating is very expensive

Billy and Miles from BRS Plumbing and Heating Ltd installed our Air Source Heat Pump over the last three days. They have been polite, friendly and professional throughout. Working non stop. Before installation started Billy ran through the proposed schedule for the installation and reminded us before starting each morning of the days work Throughout Billy gave us plenty of opportunities to ask questions and he and Miles were happy to answer anything that came to mind during the day. . After installation we had as much time as we needed going through the system operation and current settings.
A great team!

The design, service and support exceeded our expectations. We sourced quotes from a number of companies—EDF/CB Heating were very competitive, and offered a wider range of products than most competitors. After a lot of thought and research, we only made the decision to switch with a heat pump mid-renovation and EDF/CB Heating were lightning fast. The consult was excellent, the design thorough but speedy, and then install was ready to go as soon as the components were ready. They worked well with our builders, and all went smoothly. 6 weeks in and we've had no problems and the energy consumption is very lo— even for December (it helps we fully insulated as part this!). We worked primarily with Sylvia who we credit with much of smoothness; she was extremely responsive throughout—even available for phone calls as necessary (she even sent a hand written note at the end!). All in all, a surprisingly wonderful and easy experience.

I was without any heating.
My boiler had broken and was not fixable. The company was prompt to respond to my initial enquiry. They ensured they processed my order for an air heat pump as quickly as possible, including the grant application.
Andrew, the engineer, explained how the job was going to be done. His team worked hard to complete the job with as few days of disruption as possible. He explained how to operate the system.

Very helpful team and all completed on time. Only problem was lead time from initial contact to installation, installation was good cleaned up after they did each job. System working well house warm and water hot, it takes a few days to get used to how heat pump works compared with old boiler. From initial contact EDF ran everything including grant no worries for us.

Excellent service from Samantha Barlow and the team at EDF Heat Pumps for dealing with the boiler upgrade scheme application leading to the installation process.

EDF Heat Pump Installation
I have had an air source head pump designed and installed by EDF Heat Pumps and C B Heating. The whole process ran smoothly, from the initial quote through to installation.
I was assigned a key worker, Ramya, who assisted me when I had any questions and provided information and support throughout the process.
EDF Heat Pumps carefully assessed the space to be heated and then their engineer produced a heat pump installation design. This was installed competently by CB Heating, and is now working very well. I have plenty of hot water and the house is warm.
I was pleased that EDF Heat Pumps made the application for the government grant, so I didn't have to become involved with that at all.
To summarise, I am delighted with my new air source heat pump, and from my experience wouldn't hesitate to recommend EDF Heat Pumps.

Had a problem with the heat pump .a fault with the system . I contacted them and they booked an appointment for the next morning bearing in mind I rang in the evening. Very impressed with their aftercare and pleasant professional technician. Thank you EDF

From the arrival of the technical survey to the upgrade of our (60's) electrical supply and the EPC inspection to the delivery and installation of the system all was amazingly efficient right down to the removal of all the old kit (including the water tanks in the roof, which was unexpected). They even refitted the towel rail in the bathroom as well as upgrading the bathroom to a triple radiator. All now well warm and easy to control, just waiting for our utility to send us a power bill for November to judge the efficiency of the system - fingers crossed🤞
p.s. the lovely ladies in the office were superb.

Communication was excellent from start to finish. The survey was very detailed. The installation went well but did take 2 weeks given the size/ scope of work. Radiator sizes were specified but pipe sizes were missing. This is important as flow rates affect performance. Our house is warm, I look forward to checking its efficiency. The work was subcontracted by CB Heating but wasn’t an issue.

I am incredibly happy with our heat pump! A huge thank you to Clayton who was so helpful and professional. The entire process was seamless and efficient. The installation team was professional, tidy, and took the time to answer all our questions. Would 100% recommend. Thank you all.

From start to finish we felt very looked after, all our questions were answered promptly and we would definitely recommend the service to friends and family.

The EDF Heat Pump Team gave me outstanding help and support, preceding our heat pump installation. They answered all my detailed technical questions in a timely and professional manner. They helpfully accommodated certain specific existing radiators into the radiator schedule. They gave me the confidence to know that the heat pump installation would be a success. Thank you very much EDF Heat Pump Team.