CCL Computers Reviews 

32,635
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 697 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often mention that browsing and shopping on the website is simple, and products usually arrive quickly in secure packaging. Many people are also very happy with the great value and reasonable pricing offered across a wide range of essential computer hardware. Some reviewers were not happy with delivery delays and missing items from their orders. A few people also experienced communication issues or problems receiving prompt refunds after packages failed to arrive. Others noted difficulties with stock availability and occasional challenges when trying to resolve customer service issues.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items such as graphics cards... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Users describe ambiguous interactions with order experiences, as many consumers highlight smooth online... See more

Price

Reviewers mention positive feedback about price, consistently noting very reasonable costs and competitive... See more

Service

Consumers find service to be positive, highlighting great pre-sales advice, fast dispatch times, and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cheapest price at the moment for the GPU that I was looking for. Was informed that I would get my order no later than Tuesday and for it to turn up on the Sunday I was pleased. My only concern was... See more

Rated 5 out of 5 stars

Excellent pre sales advice helper me bottom out the best options for new gaming PC. Joshua has been brilliant - very quick, responsive and helpful. PC hasn't yet arrived but I feel very positive abo... See more

Rated 5 out of 5 stars

"I can honestly say CCL Computers (cclonline.com) is a fantastic company. I had a nightmare experience trying to buy my first PC elsewhere and was scammed out of £900 by Gamer-PC. I strongly recommend... See more

Rated 5 out of 5 stars

Bought a 9070xt Taichi 30 mins before cut off time for shipping next day delivery, card arrived next morning via dpd in perfect condition. Very happy with both card & the service provided by CCL :)


Company details

  1. Computer Shop
  2. also in
  3. Computer & Accessories store
  4. Drives and storage service

Written by the company

With over 23 years' of supplying IT components and PC building experience, you can trust CCL to build your perfect PC. CCL build an award winning range of PCs from great value family PCs to state of the art custom gaming rigs. You can choose from our most popular models in stock for speedy delivery, or you can have a PC individually designed for you.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

33k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 26% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(32,635)

625 reviews in the last 12 months

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Rated 1 out of 5 stars

Order arrived late and still do not have everything I ordered

I ordered a pc system, keyboard and monitor on the 6th Feb 2026 and I only received the keyboard. I chased it up with CCL customer service who informed me they would send the rest of my order on the following Monday. The pc system arrived on the Wednesday with no monitor. I called and emailed CCL customer service who assured me they’d update me on when the monitors will be sent. It’s the 18th Feb now and they have not got back to me so I do not have the monitor I ordered.
I work full time and had to take a day off to wait for a delivery that never came. The whole experience has been a nightmare an I genuinely wish that I had ordered from somewhere else.

6 February 2026
CCL Computers logo

Reply from CCL Computers

Hi Daniel

Many thanks for your honest review, and I'm very sorry to hear about you experience here.
I see the replacement monitors are out for delivery this afternoon, and I apologise again for the issues faced here.

Ryan MacMillan
Customer Service Manager

Rated 5 out of 5 stars

New GPU, happy gamer!

I ordered a new GPU from CCL (cheapest 5090s in the UK that I could find) after reading other reviews and checking out their discord. Having not used them before I ordered using a credit card, just in case it went amiss.

The GPU arrived after 2 working days and was as described. I’m very happy with the purchase and will use these guys again.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Things don't always go to plan

It's always a good service at CCL but things didn't quite go to plan. I asked for next day delivery but DPD didn't collect my Order on time, when they should have. I was refunded for the shipping costs without a problem. The order arrived within 48hrs so I can't complain too much. Sometimes things don't go to plan, it won't stop me shopping here for my computer parts.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Recommended

Delivered quickly. Delivered with a reliable courier. Courier followed my instructions. I was keep informed of the process end to end. The goods arrived as expected. This was my first purchase from CCL, and I would buy from CCL again. I would also recommend buying from them. Satisfied with my experience (I don’t usually leave reviews).

16 February 2026
Unprompted review
Rated 4 out of 5 stars

Good experience first time shopping with CCL

Cheapest price at the moment for the GPU that I was looking for.
Was informed that I would get my order no later than Tuesday and for it to turn up on the Sunday I was pleased.
My only concern was the packaging of the GPU but it all turned out ok so can't complain at all.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Delivery arrived promptly, competitive pricing for components. I had one issue with a discount code but the sales team dealt with it.

11 February 2026
Unprompted review

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