There was a very good deal on Lego, but something went wrong when I tried to checkout. I contacted support, and even though the deal had expired, the agent Sam gave me a coupon to compensate the misse... See more
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See what reviewers are saying
I had a delivery issue, they were very fast to react. They even compensate some of the transport fee. Very efficient as i get the partial refund few hours after.
We ordered and payed for a tent using a big part of my husbands illicado cards from his work .. for some reason cdiscount annuled the command .. we just went to order something else with our cards and... See more
My experience with Cdiscount is generally good. It is much better than many e-commerce companies and solves my needs. I am very grateful, but it would be better if some details could be improved.
Company details
About Cdiscount
Written by the company
Cdiscount, le e-commerçant français engagé depuis plus de 25 ans
Créé à Bordeaux en 1998, Cdiscount est aujourd’hui l’un des leaders du e-commerce en France. Chaque jour, des millions de clients nous font confiance pour leur proposer un vaste choix de produits — de l’électroménager à la maison, en passant par le high-tech, le sport ou encore le jouet — toujours au meilleur prix.
Notre fiabilité repose sur des engagements concrets :
- Des prix bas confirmés par rapport au marché.
- Une logistique française innovante, qui garantit une livraison rapide et efficace.
- Une offre de plus en plus responsable : produits reconditionnés, Made in France, moins énergivores et certifiés.
Avec plus de 10 000 partenaires marchands et un programme de fidélité plébiscité, Cdiscount s’attache à défendre le pouvoir d’achat tout en accompagnant ses clients vers une consommation plus durable.
Contact info
France
- www.cdiscount.com
4.1
Great
282k reviews
Asks customers to review
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rapide et simple
7 April 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
tres long pour le payment
6 April 2024
Reply from Cdiscount
Bonjour Monsieur LEPESQUEUR,
je vois que vous n'êtes pas satisfait mais j'avoue que je ne sais à quel moment vous avez trouvé que le délai du paiement était trop long mais n'hésitez pas à contacter le service clients pour leur faire part de votre expérience. Cela nous aide à toujours nous améliorer 😉
Voici les moyens de joindre mes collègues ⤵
https://clients.cdiscount.com/frequentlyaskedquestions.html?userinput=Comment%2520contacter%2520Cdiscount%2520%3F
À bientôt,
Damien
Bonne experience
28 March 2024
Reply from Cdiscount
Merci Anne ! Et merci d'avoir pris le temps de nous laisser un message 😊
A bientôt,
Damien
Choix super sympa description au top
19 March 2024
simple et rapide
9 March 2024
Super pratique
7 March 2024
Super facile
3 March 2024
SUPER TRES PRATIQUE
29 February 2024
simple et rapide
28 February 2024
Au top Cdiscount
27 February 2024
rapide nickel!
27 February 2024
Entirely Untrustworthy
I placed an order for some workout equipment that cdiscount had for a great price online. I had to go through my bank for verification... the verification passed... but later I was told that it hadn't and I was advised to run my credit card again...
...which I did. Two days went by. I was told that they were preparing my order and that it should arrive by... TODAY, in fact. But this morning I woke up and was told that my payment... which I'd now passed with my bank... TWICE... had been declined again.
So I thought "This must be some mistake"... I attempted to get in touch with their customer service... only to discover that they HAVE NO CUSTOMER SERVICE!
There's no phone number you can call. They say that you can use the chat feature on their website... but it doesn't exist. There's also no email support!
I was eventually able to reach someone (after going through some kind of chatbot) on Facebook. Their only advice was to run my credit card a third time. When I told them that this was no longer possible because my command had been cancelled... They suggested I place my order again.
When I told them that this was impossible because the price had gone up... They gave me some speech about them having the best prices in the land and offered no resolution at all.
Don't... EVER... buy anything from them.
They're a complete waste of time.
EDIT: March 2024. CDiscount has responded that they DO have customer service available. I implore everyone reading this review to go to their website and try to find it. It's true that they do have a telephone number available where, for 70 cents a minute, you can attempt to reach someone. I wish you the best of luck with that.
Damien, of CDiscount also said he would reach out to me regarding my order. For what it's worth... he did NOT. I stand by my review.
23 February 2024
Unprompted review
Reply from Cdiscount
Hello,
I'm sorry if we've disappointed you, but it's not true to say that we don't have a customer service department.
My colleagues will answer you by phone, on the website chat, by message in your Customer Area and on social networks.
There is surely an explanation if your order has not been validated. I'll send you an information request to check what happened and see how we can help you.
Thank you for your feedback
I hope to see you soon,
Damien
I do not trust CDiscount
I do not trust CDiscount, and would NEVER recommend them.....and believe they are frankly, duplicitous.
I recently placed an order with them for a ' garden leisure item' , ..order was accepted....wrong goods delivered...ordered goods did not.
I now recognise that CDiscount had CHOSEN not to fulfill this order, because it transpired that they were charging less for the item than anybody else, and were basically reneging on their offer...which is DESPICABLE.
I was therefore pleased...via PayPal ...to get the order annulled ( which ironically will have SUITED CDiscountas well) but I was left just happy NOT TO TRADE with such unscrupulous people....and I honestly urge you not to do so either.
They get one star, because I cannot give zero stars.
21 February 2024
Unprompted review
Reply from Cdiscount
Hello Robert,
I'm sorry if we've disappointed you.
If the item you received wasn't what you expected, all you had to do was tell my colleagues in customer services and they'd have sorted it out for you.
Apparently the problem has been solved, and I hope that we will soon have the opportunity to offer you a better experience.
Sincerely
Damien
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