CE Service Reviews 

I was an invited school chaperone at Whitstable Castle and followed the Castle’s own written instructions to register my car. Civil Enforcement Ltd still issued a PCN, which triggered a £10 admin fee from my leasing company. POPLA (independent appeals, ref CRM0389642) upheld my appeal and confirmed CEL had NOT issued the PCN correctly, so the charge was cancelled. Even after being proven wrong, CEL repeatedly refused to reimburse even the £10 they caused me to lose, hiding behind a blanket “we don’t refund costs” policy and telling me to chase my leasing company instead. In my view this is a shameless, buck‑passing operation that treats innocent motorists with contempt and refuses to take responsibility even when an independent body finds them at fault.

Vile, disgusting, cowboys.

Absolute disgrace that companies like this are allowed to operate. Cowboys, rip-off merchants, thieves, crooks. No lights in the car-park, no signs to be seen, had no idea that I was supposed to pay anything. then a letter arrived telling me that I've been fined £100. Outrageous and disgusting. Shame on these people. Should be outlawed

I have received a letter with a pic of my car etc saying I owe £100 and that it was a reminder notification! however this was the first I knew of it (it was related to a gym visit where apparently you need to log your vehicle in the gym and i didnt). I don't dispute the ticket as such and absolutely would have paid it, had i received a previous letter. The fun then started when i thought i would contact them but that is literally impossible - no e-mail address, no number and cant even try to appeal because its says the time has gone by to appeal and i am not even wanting to appeal but i refuse to pay £100.00 for something i am only just made aware of. I did find an e-mail address and sent an e-mail but that bounced back saying not delivered and i have tried to have a go contacting them through the complaints process but every time I go to submit it says please try later. If anyone reading this does know of a way to contact them then do share the details. It is just not acceptable that there is no way to contact them . I will happily pay the original PCN but there is no way to engage with them. This is the first time in my life i have ever done a review like this and i have been alive for some time !

This company are an absolute joke, sent appeal this was acknowledged then never received anything until a letter informing us the fine has now increased to £100, there is no email or number to contact them and also cannot appeal the appeal as the option has disappeared. This seems to be a legal scam company, something needs to be done.

Civil Enforcement sent me a letter for a Parking Charge Notice of £100 to pay within 14 days without allowing me to appeal. I did not even receive a letter from them before about the charge. And there is no contact number for them to reach them.

Civil Enforcement Ltd in Liverpool is a liar and scammer. I am not happy paying the £100.

I have had a PCN notice come through from this company for my daughters car! The car was not in the car park they say it was in, as I have been storing this car at my local Asda car park and paid for this service, they have completely ruined our surprise to give her the car for her17th birthday in 2 weeks time. I good onto the website and all you can do is pay the fine and not raise a dispute with them!!! SCAM ARTISTS!! NO NUMBER NO EMAIL NOTHING REPORTED TO THE POLICE!

Their appeal link doesn’t recognise the PCN number on the letter they sent me, strangely though it recognises it when i go through their payment link !!! No phone number or email address to contact them, so I’m not sure how to progress this further. Does anyone have an email address for them ?

Any contact number or email for this peice of work company! Doesn’t recognise the pcn number but when you go payment process recognised it just fine!

Company number doesn’t work! And no email address…

Joke of a company

The appeal link doesn’t recognise the PCN number on the letter they sent me, however it recognises it when I go through their payment link.
No phone number or email address to contact them. Does anyone have an email address for them ?

Absolute cowboys. Their appeal link doesn’t recognise the PCN number on the letter they sent me, strangely though it recognises it when i go through their payment link !!! 😡 No phone number or email address to contact them, so I’m not sure how to progress this further. Does anyone have an email address for them ?

Cannot get through by phone, number does not work and cannot submit complaint website does not work.

Sent me 8 different parking tickets for a hotel I’ve been put in as I have become homeless .
Th contact number for them does not work .
Emailed them multiple times to tell
Then I live there and the hotel are happy to email them .
No answer
Can’t wait for them to take me to court so I can make them look daft .

Was sent a PCN on 28/11/25 and immediately appealed on the 4th of December 2025, my appeal was never replied only to see a last warning to pay £100 on January the 15th. Usually when you appeal, the half payment is put on hold but not this time. What a scam

I have received a parking fine from civil enforcement. Tried to pay the initial £60 and was sent to my banking app to approve the payment which I did. Went back onto the website which crashed and was trying to get me to put all my details in and pay again. They haven’t taken any money from me which is frustrating. I was worried about passing the limit until they increase the charge so I appealed and they responded saying that my charge was still £60 which was great. Went through the link in the response email and it says I now owe £100! I won’t pay this as in my mind I’ve paid within the limit. I’ve received a second letter threatening debt recovery action and court proceedings. Conveniently for civil enforcement ltd they have no email adress and their company phone number isn’t a real number. Really fishy company that have no way of being contacted. Any ideas?

Complete and utter scammers. Sent me a £60 fine for parking 32 mins at KFC Northampton. The parking notices clearly stated one hour parking. These companies need to be reigned in, they are nothing more than criminals. I’ve copied the letter and fine to my local mp.

Got a fine to pay Civil enforcement in a multi storey car park in Sunbury on Thames for being over the free 2 hours even though I paid on ring go before the time was up. Appealed with my ring go paid evidence and got a ref number but I got a letter back finally 43 days later with another letter demanding I pay £100, of which the letter was printed on 3rd Jan 2026(10 days in the post!) no ref to my appeal and no info on the back of the letter whatsoever … not sure how to approach this now.

Today, 13th January am received a letter for a PCN 162041202875 alleged incident date 28th Dec 2025.parked to drop off a food order and collect 30 mins later. I was not parked as described. So tried to contact the company, but like others I've read about customer services this automatically refers you to another page where the only option is to pay. I thought I would argue to the toss, then thought for the reduced fee perhaps, less hassle to pay the reduced amount.
The date of issue claims to be 30/12/2025. so then 14 days to pay early does not apply according to them. If you care to contact me then this can be resolved. Lets see if if they read or reply to reviews .

A disgrace of a company. Charging people without due care. Didn’t even have the decency to respond to an appeal process. Challenge at every opportunity

Terrible experience at this hotel, felt unsafe, unwelcoming staff, then 10 days later, after checkout, a PCN as a “thank you”
I booked a one-night stay at the Ibis London Thurrock M25 hotel via Booking.com for 5 December 2025 for my girlfriend and me. Online, everything looked fine, but the experience in person was the opposite.
Before even checking in properly, I was in the lobby waiting for my girlfriend to arrive when a man who appeared drunk (and seemed like a regular/local) approached me and threatened to punch me! Just like that, for no reason at all, I don't even know that guy. I had to wave to the front desk and make it clear that if the staff didn’t step in, I would defend myself and call the police after. Only then did staff intervene and calm him down. That is not the kind of environment anyone expects when they’ve paid for a hotel stay. So, the first time and the last time they will see me at that hotel.
The room itself was... "okay", nothing special, and we checked out the next morning.
But the worst part came later: on 2 January 2026, when I received a Parking Charge Notice (PCN) in the post from CE Service / “Civil Enforcement” (ce-service.co.uk) for parking in the hotel car park…😑 the car park that is supposed to be free for paying guests. And indeed it's free because booking.com said that plus the hotel staff confirmed it again. Anyway, I did enter my registration into the tablet/screen at reception during check-in, so either the system doesn’t work, or staff ignored it, or it was manually removed by them after I left the desk. Either way, it’s a complete joke to penalise actual hotel guests. Of course, I have appealed their PCN on their website and am now waiting for their response, but that PCN will never be paid!
On top of that, the general attitude at reception was cold and dismissive, the kind of look that makes you feel like you’re bothering them just by standing there and waiting to checkin. Who knows, probably my Eastern European accent is not very welcome in that hotel, as upon opening my mouth, their fake "welcoming smile" left instantly. After the lobby incident and then the PCN, I can honestly say I’ll never stay here again.
If you value feeling safe, welcomed, and not being slapped with surprise parking charges after your stay, I’d avoid.