Grace answered my query efficiently and is sending my holiday documents through the post before I travel. First time going through this holiday insurance company and I feel comfortable that I'm adequa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mikhala responded instantly to our email, accessed from the website. She checked our details for security, ensuring safety for her and us. Following that she gave good advice to follow to change our... See more
Great competitive prices and the customer online portal is really easy to use if you want to change your cover for example to cover a trip to the US etc. I had a call today with Bradley from Cedar T... See more
Easy to get a quote. The workmen came on time were very professional and pleasant. They did an excellent job and cleared away all the mess leaving everywhere tidy. I would highly recommend this comp... See more
Company details
Information provided by various external sources
Our customers know that insurance is not always about price, but the level of cover you receive on your policy. Every policy we provide boasts the highest level of cover providing you with the confidence to enjoy your trip wherever your destination.
Contact info
4.5
Excellent
8k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just So easy to make a mid year change…
Just So easy to make a mid year change to our annual policy and no hidden Admin charges.
30 August 2024
Easy to buy policy over the phone
Easy to buy the policy over the phone. Can't review how they would respond to a claim though.
30 August 2024
Unprompted review
Polite and very helpful representative
Polite and very helpful representative. Excellent outcomes.
30 August 2024
Good Old Fashioned Personal Customer Service!
Staff at this company are all polite, helpful and real people (not bots)! They answer the phone quickly, they understand your query, and they don't end the call until they are confident they've resolved it!
30 August 2024
Very very helpful
Very very helpful, sorted out the issue & made me laugh too Excellent customer service
30 August 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided!
I also wanted to thank you on behalf of CedarTree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.cedartreeinsurance.com/club/
Excellent knowledge and help from Anca…
Excellent knowledge and help from Anca who dealt with my queries by phone so smoothly and professionally. Great customer service which is rare these days ⭐️⭐️⭐️⭐️⭐️
29 August 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto the Anca to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Cedar Tree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We hope you are enjoying the benefits of the club and, we wanted to remind you that you can invite friends to the club, they will get 15% off any policy they buy from us and, immediate access to the club benefits!
You can access the club athttps://www.cedartreeinsurance.com/club/
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto the Bradley to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Cedar Tree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We hope you are enjoying the benefits of the club and, we wanted to remind you that you can invite friends to the club, they will get 15% off any policy they buy from us and, immediate access to the club benefits!
You can access the club athttps://www.cedartreeinsurance.com/club/
Customer service
Rang to update some details, great service from the advisor, made it really simple
29 August 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided!
I also wanted to thank you on behalf of CedarTree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.cedartreeinsurance.com/club/
Great customer experience
Roozbeh was super helpful and has provided me with some great quotes to think about.
29 August 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided!
I also wanted to thank you on behalf of CedarTree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.cedartreeinsurance.com/club/
Made easy for a deaf person
Needed a change to policy and was done quickly and easily . I am deaf and to get a appointee who could ring in my behalf was done so easily through emails . Highly recommend
29 August 2024
Do not use this company
Do not use this company. Unfortunately I made a medical claim in February and I'm still waiting 6 months in. They make every excuse to not give you your money and you do all the chasing up. This is being taken furthet
29 August 2024
Unprompted review
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto the Zyreena to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Cedar Tree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We hope you are enjoying the benefits of the club and, we wanted to remind you that you can invite friends to the club, they will get 15% off any policy they buy from us and, immediate access to the club benefits!
You can access the club athttps://www.cedartreeinsurance.com/club/
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided!
I also wanted to thank you on behalf of CedarTree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.cedartreeinsurance.com/club/
Great travel insurance company
Bradley was very helpful and explained everything calmly, politely and in a professional manner. Great quote for our motorcycle trip to Europe.
27 August 2024
Reply from Cedar Tree
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided!
I also wanted to thank you on behalf of CedarTree for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.cedartreeinsurance.com/club/
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