After speaking with cell mark today, I am satisfied with their service, Iona called me and explained in detail how the process works and I really appreciated the call. She took her time and was happy... See more
Company replied
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Had them conduct a dna that was basically forced upon me to be granted my divorce by my ex’s solicitor. Not Cellmarks fault that part but it got dragged out for 6 months between Cellmark, myself and... See more
Company replied
We always use the company and would say its been great dealing with ROMANA. AN AMAZING PERSON AT CELLMARK AND A MAGNET TO WORK WITH AND A PLEASURE
Company replied
Quotes were given within an hour of me calling which was great. There was good communication from Martin when the sampling agency had difficulty arranging the sample collection.
Company replied
Company details
Written by the company
Established in 1987, we are the UK's foremost relationship DNA testing company. We also provide forensic quality hair drug and alcohol testing services to individuals, solicitors, local authorities and healthcare professionals. Cellmark was the world's first commercial DNA testing laboratory and today is one of the most trusted forward thinking DNA analysis companies in Europe. We apply the same high level of scientific expertise and customer service to our hair drug testing and alcohol testing to provide the complete package of analytical services for our customers.
Contact info
Blacklands Way 16, OX14 1DY, Abingdon, United Kingdom
- 0800 036 2522
- info@cellmark.co.uk
- www.cellmark.co.uk
4.3
Excellent
22 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Don't waste your money
Don't waste your money. This company is a joke, their staff are bare face liars specially the manager supervisor who is condescending. Then another leaves you weeks chasing things and then tells you, you have more time its fine to then find out you have 4 days and then when you contact them you're repeatedly having the phone put down on you, staff are rude refusing to help and telling me to go to csa. When it's not csa who made the mistakes or have rubbish staff members it's cell mark. I've asked many times for this to be escalated and they just keep refusing so now I have to escalate it myself which isn't a problem. Good luck to them explaining to the judge everything they did wrong:) good luck cause youre going to need it.
They state they tried to help and they did not they discriminated lied and still lying now. They refuse to accept the fact their staff made mistakes by failing to inform me of everything when I asked questions they refused to listen to calls back they refused to accept any responsibility it's nothing to do with csa that your staff are incompetent. See you in court
16 March 2024
Unprompted review
Reply from Cellmark DNA, Drug and Alcohol Testing
We are very sorry to hear that you are not satisfied with the service you have received. Our staff have tried several times to assist with your concerns but the procedures and timescales that we have to follow in your case are defined by the Child Maintenance Service. As our staff have explained, your queries really need to be addressed to the Child Maintenance Service who should be able to assist you.
AVOID THIS COMPANY
AVOID THIS COMPANY
One of the worst company’s I’ve ever dealt with. From day 1 is was under quoted, provided wrong information. Told the sample was not long enough and needed another test, even though I had a photo showing way over length.
After being rinsed for more money and fobbed of I eventually got my test which was supposed to show usage month by month for cocaine. (It did not) it said it could not tell when or how much I took. Totally scam
AVOID THIS COMPANY AND USE ANOTHER
25 February 2023
Unprompted review
Reply from Cellmark DNA, Drug and Alcohol Testing
Dear Mr Ferries
I am very sorry to hear that you are not satisfied with your recent case with Cellmark.
Hair drug and alcohol testing relies on a hair sample being the correct length and sufficient weight for the analysis to be carried out and I can see that the first sample collected was not sufficient in length for us to carry out the analysis you had requested and we had to wait several months for the hair before we were able to obtain a sample of the correct length.
The report you received showed a month by month analysis for the drug testing as you had requested.
The alcohol testing showed an overview for the time period specified and this is because it is not possible to provide a month by month analysis for alcohol testing.
It is also not possible with this type of testing to state when a particular drug was taken or the quantity taken and this is because of variables between the strength and purity of drugs as well as differences between how quickly a drug will be metabolised by different individuals.
Please do not hesitate to contact us if we can provide any further information to assist with your case.
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