Cellucity Reviews 

Awesome service from Kyl! Will definitely come here when I'm on holiday here from England!

Ordered a Redmi Note 11 on 30 June 2023 - product reflected as In-Stock for both available colours, so purchased the grey version. Received a call the following morning to thank me for the order and that the stock would be "sourced", then dispatched within a few days. No other contact at all was received. Fast forward to today, 12 June 2023, could not get hold of them telephonically, so used their website chat function.

Was advised on the chat that this model is actually "end of life" and not available. So it's taken almost 2 weeks to tell me this, with me having to follow up, with them knowing full-well that they never had stock to begin with, nor can they source or order it!

So why show it as In-Stock??? False advertising really, sucking you in, purchasing and making immediate payment. Requested a refund and they said it will be done today - let's see...

Brandon Williams was an absolute gem … he helped me pick a Laptop that would suit my needs and explained why I would need certain things and what I could do with it …he is brilliant and knows his Tech ..He was friendly and keen to assist… I definitely didn’t get this level of service from any other store,and I tried a few stores at Tyger-valley shopping mall..Brandon is definitely an asset to the business no doubt ..Thankyou for the great service!!

My experience with Cellucity in Cavendish Square has been extremely disappointing. I would recommend avoiding them. We needed to replace the screen and battery of my daughter’s iPhone 10 and got a quote from Cellucity for ‘original’ replacement parts. Turned out there was a mixup and we were told the quote was for an original battery but generic screen only after installation. After much deliberation we went ahead on the basis that the screen would be just as good and they’d extend the 6 month warranty by 12 months. 3 months later the screen has a bright band across it and the iPhone is unusable. Now the story is that the phone ‘must be physically damaged’ (despite no visible damage to the screen) so the warranty doesn’t cover it. Yoh!

On Friday, 24 March I took out a contract at Cellucity in Canal Walk. My boyfriend and I had so much fun during the process. Wahid was so helpful,friendly and no question was too much for him. Taking out the contract was not tedious but an actual pleasure, it definitely didn't feel like "just business". Thank you for the great service :). Ps the date of experience below is not allowing me to select 24 March

I went to Cellucity bedford centre to trade my samsung Note 10 for an S22. This phone within a week of whatsapp calls it would overheat and the battery didnt make it past 12h00 in the day. I was on my way on holiday and could not return the phone. When i spoke to Andrea Harrington she advised me to bring the phone in. Id like to add that it took them 4 hours to transfer my info the first time. This time she claims to have checked a back up on Gmail only for it to go to Vodacom repairs Fourways where they cleared my phone back to factory settings. I HAVE LOST 10 000 photos that I have collected over the last 15 years. And all i get is a "sorry". This is absolutely unacceptable. I want a formal response and efforts to assist me in trying to retrieve my photos. How would she feel losing all of her information if google only uploads 15GB. I trusted her as a manager to know what shes doing and due to her neglegence I have lost ALL my photos. Im trully disgusted with the service wanting to put the blame on me.

I would like a formal letter and consequences taken against this neglegence.

Thank you

Tracey

I upgraded my phone on the 21st of January and what awesome service I have received from Joshua. I would most definitely recommend him to my friends and family. He is a real asset to the company.

I bought a phone on the 16th of September even now I haven’t received it. When I try to contact them they give me other numbers to contact which I can’t reach. They don’t even reply my emails.I went to the Grove mall three times asking for help, they don’t even bother to try to help me. I got a bad service, I lost my money that I don’t even have. I no longer want the phone I want a refund, but how will I get it if I can’t get reach them. They scammed me 🙌🏽

Excellent experience with Waheed at Cellucity Canal Walk. He was so polite, so patient.

Definitely would recommend

Such amazing customer serice from Arushan at Cellucity Pavilion! Getting my new cellphone was a breeze. Arushan was friendly, efficient and helpful. Will definitely recommend

I had a cellphone insurance claim with them and the service was amazing. I'd like to thank Sisanda keye for working overtime for me

If it was possible to give them no stars I would have gladly done so. No problem with their service but their advertising is misleading. They advertised a 64GB phone and when I got home and checked it, it was a 32GB phone. And now they blame error in the advert. Refuse to take it back and want to give a SD card which I declined. I am not interested in the phone. Be careful when you buy from them.

What great service I have received from Byron Meyer! I recently had an upgrade done through him! It was the easiest way I have ever upgraded! His services were great! He listened to all my questions and gave me great answers that benefitted me with the contract! I am not regretting my upgrade to a Samsung S22 Ultra! Great Service! Great costumer service! And the best of all he made it easy and no complications! Ever need help Byron Meyer at The Point in Sea Point Cellucity is your go to guy!

I purchased a cell phone and accessories from your Melrose Arch Store yesterday. I received outstanding service from your store manager , Donovan, and his assistants Musa and Mdu. They went the extra mile for me throughout this process. It is quite rare today to find this kind of exceptional service! They are a credit to you and your organisation. I will unreservedly recommend your store in Melrose Arch to friends, family, and colleagues. Kudos to you and your team and maintain these excellent service standards as they certainly differentiate you from your opposition and give you a competitive edge, especially in the price sensitive environment you trade in.
Well done and please convey my sincere thanks to Donovan, Musa and Mdu again!
Regards
Jonathan

Waiting now more than 4 weeks for an answer after sending a phone back after ordering it online.

Worst experience I've ever had is shopping online with CelluCity. The online and in person dealings of this company are COMPLETELY seperate. They send you back and forth if you have an online query and the online side does not respond to emails and the number shown on their website just rings.

I spent a good chunk of money for a phone and now it's somewhere and I have received no confirmation whatsoever. Very bad.

Update:

This has been resolved and I am so thankful to Cellucity for the way they responded. The phone has an original battery now with 100% health and they even gave us two free phone covers!

Updated my rating as well, as these things do happen from time to time and the way they responded was great.

If only I could give less then 1 star. I have been trying to get a contract st the Tygervalley branch for over a week now. No one calls you back. When you call them they make you feel like you are bothering them. I have even spoken to the Manager Justin, who promises to personally call you back but that did not even happen. Sales Assistance just making excuses why they have bothered to call you back.

They are advertising a contract for 2 weeks now that they apparently do not have on their system. No effort is being made to assist. Keep pushing the contract price up from R399, to R425 and when i called this morning it was R475, WOW! This is the worst service I have ever received.

Online contracts not honoured: Don't worry, they have themselves covered by their terms and conditions, they will just advertise deals to get customers in but adjust prices as they wish.😡 False advertising in my books.

We recently had the pleasure of buying 2 new Samsung Model A 53 phones from the store at the point in Sea Point. the service we got from both Byron, the Manager and Theeba (?) the salesperson was outstanding. Nothing was too much trouble and they were both knowledgeable. I only hope the new phones are as good as the service we got. David & Maeve Samuels

I took out two contacts and specifically asked for the second contracts insurance to be canceled but instead both was canceled and I do have difficulties with the first phone now so I needed the insurance to help me out but nothings showing on the system when I was at the branch I took the device out at ,Canal Walk

Thank you André @ Canal Walk in CT for excellent service. Vodacom -for example- can learn from you what customer service means. Giving you 5 stars: informative, friendliness and efficiency. Great job with our new two contracts and phones.