Cellucity Reviews 

321
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Bought a Pre owned Iphone 11 at Cellucity Online and not even 2 hours after getting it, it started restarting itself and it keeps going into recovery mode. This was the first time buying anything from... See more

Rated 5 out of 5 stars

What outstanding service from Chris at Cellucity Point Mall in Sea Point! After struggling to get help with a SIM card at three other stores, I was feeling frustrated. One store even told me th... See more

Rated 1 out of 5 stars

Very disappointing — constant connection issues We bought 2 BOOMPODS AirTags for R1000 — a complete waste of money. They constantly lose connection, and even after several reset attempts (inclu... See more

Rated 2 out of 5 stars

A phone I bought online from Cellucity has a defect - within guarantee. It must be attended to. Cellucity has NO phone contact numbers for online sales/ attention. They do NOT reply promptly to req... See more

Company replied

Company details

  1. Mobile Phone Shop

Information provided by various external sources

Cellucity Is The Vodacom’s leading independent dealer. Apply For A Vodacom Contract, Buy Cellphones Online Or View Our Collection Of Dual Sim Phones.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

321 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.4

All reviews

(321)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Got the best service from cellucity…

Got the best service from cellucity canal walk. Their sales person Gareth was very professional and friendly. Would recommend to my family and friends.

26 May 2020
Unprompted review
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Reply from Cellucity

Hi Susan

Thank you for your review - we greatly appreciate the positive feedback and have shared this with our management team at Canal Walk.

Kind regards
Frankie & The Online Team

Rated 5 out of 5 stars

Good service

Hi
Jared at cellucity Galleria mall was very polite and pleasant to deal with
He was well knowledged with regards to all your products n gave advise when unsure
Kind regards
N Govender

26 May 2020
Unprompted review
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Reply from Cellucity

Hi K Govender

Thanks so much for the positive feedback! We are always happy when our clients have a great experience in our branches. I have shared your feedback with the management team at our Galleria branch as well as Jared.

Kind regards
Frankie & The Online Team

Rated 1 out of 5 stars

I can't find mobicred in the payment…

I can't find mobicred in the payment options.

24 May 2020
Unprompted review
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Reply from Cellucity

HI Kelz

Thank you for taking the time to provide feedback. Our Mobicred option is part of the Payfast payment method. Once you have selected Payfast it will give you the option for Credit/debit card, EFT or Mobicred. Please email frankie@cellucity.co.za should you require any help!

Kind Regards
Frankie & The Online Team

Rated 5 out of 5 stars

Excellent service from Reon

I dealt with Reon at Cellucity, Pavilion. His service was brilliant. He even gave his cell number to WhatsApp at any time, day or night. He explained everything thoroughly and I received my fibre within 4 days after being told it would take between 4 - 8 weeks! Very impressive and I would recommend Reon anytime

22 May 2020
Unprompted review
Rated 5 out of 5 stars

During Lockdown it was both my birthday…

During Lockdown it was both my birthday and my son birthday on 23 April. He turned 13 and really wants a phone for birthday. I need to thank Cellucity for their patience on my queries on their page the service was excellent.

When the store opened at Kenilworth recently it was so good to see all the guys back, at the stage their was not a phone within our budget yet and we decided to wait a bit for our son's phone as lockdown created restrictions on our budget. But the guys at the store knows us as we purchase our accessories at KC and we love the vibe and friendliness

Sadly we heard one of the staff members contracted Covid and we wish them safety and a speedy recovery
But Cellucity you are awesome! Online and offline top class service

16 May 2020
Unprompted review
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Reply from Cellucity

Hi Shameemah

Thank you for taking the time to review us! We are so glad that you have had such a great experience and will be sure to forward your feedback to our team at the Kenilworth branch.

Kind Regards
Frankie & The Online Team

Rated 5 out of 5 stars

Cellucity at Galleria Mall

Cellucity at Galleria Mall, Amanzimtoti, is the best store with the most helpful staff. When you walk out there, you feel like family. They're friendly, efficient and just rocking it.
Awesome giveaway #cellucity #weareheretohelp
#staystrongsa #dontfeellickedown #veryexcited #flattenthecurve.

14 May 2020
Unprompted review
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Reply from Cellucity

Hi Colinda

Thank you for your review! We will be sure to pass this on to our team at Galleria!

Kind Regards
Frankie & The Online Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, incredibly quick and very competitive price. No hassles smooth transaction good deal I would recommend.

I have to say I am really impressed by the speed of service!!! Top Marks !!

12 May 2020
Unprompted review
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Reply from Cellucity

HI Esoo

Thanks so much for the great review! We really appreciate you taking the time to share your experience with us.

Kind Regards
Frankie & The Online Team

Rated 5 out of 5 stars

Service is good

8 May 2020
Unprompted review
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Reply from Cellucity

Hi Bomkazi

Thank you for taking the time to review us - it is greatly appreciated!

Kind regards
Frankie & The Online Team

Rated 4 out of 5 stars

Pretty good

Cell phone is what I ordered. No thanks to FNB, their"system" made payment a prolonged pain.Cell phone is still not working, thanks to "lockdown"; too bad Cellucity didn't offer SIM -- I need Cell C sim on old number, and Cell C is closed during lockdown level 5. Hope Cell C is open tomorrow.

3 May 2020
Unprompted review
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Reply from Cellucity

HI Bob

Thank you for taking the time to review us - it is much appreciated. We sorry that you experienced some difficulty unfortunately we only offer Vodacom SIM cards. We hope that you managed to get your device up and running.

Kind regards
Frankie & The Online Team

Rated 5 out of 5 stars

My order arrived fast

My order arrived. On the day it was supposed to arrive. Effective communication .

1 May 2020
Unprompted review
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Reply from Cellucity

Hi Adetoro

Thank you for taking the time to review us - your feedback is greatly appreciated!

Kind regards
Frankie & The Online Team

Rated 5 out of 5 stars

Your service was so excellent thank you…

Your service was so excellent thank you guys

1 May 2020
Unprompted review
Cellucity logo

Reply from Cellucity

Hi Makhosazane

Thank you for taking the time to review us! We are so pleased that you had a great experience! Please let us know if we can assist again in the future.

Kind regards
Frankie & The Online Team

Rated 5 out of 5 stars

Great Service

I received amazing service from Cellucity.

29 April 2020
Unprompted review
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Reply from Cellucity

Hi Kyle

Thanks for taking the time to review us - always great to get such fantastic feedback!

Kind Regards
Frankie & The Online Team

Rated 5 out of 5 stars

After an initial hiccup with the…

After an initial hiccup with the courier company not picking up item as scheduled, alls well that ended well.
Thank you.

29 April 2020
Unprompted review
Cellucity logo

Reply from Cellucity

Hi Zoro

Thanks for taking the time to review us - we are so glad that you had a positive experience and look forward to being able to assist you in the future!

Kind regards
Frankie & The Online Team

Rated 4 out of 5 stars

Not that bad

Not that bad. I order my cell phone online late evening. The following day nobody calls back or email l thought l was scammed because I never heard about them l just google. I did follow up the second day around 5pm l contacted them then l was given invoice online and track number. It was Thursday when l bought my cell phone and l received a it Wednesday the following week. It took me 6 days to receive it. They need follow up but l am happy l have my cellphone thank you cellucity.

25 April 2020
Unprompted review
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Reply from Cellucity

Hi Silence

Thank you for taking the time to review us it is always great when we receive constructive feedback that helps us improve.

Kind Regards
Frankie & The Online Team

Rated 5 out of 5 stars

Amazing Service from Arno from…

Amazing Service from Arno from Cellucity Paddocks (remotely at least)

Kept me up to date and helped the process despite not being in-store and during the lockdown.

Thanks a lot, Arno, really appreciate the effort. Would also recommend Cellucity got an amazing deal and free watches to sweeten the deal.

24 April 2020
Unprompted review
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Reply from Cellucity

Hi Jonty

Thanks for the great feedback! We will most definitely make sure Arno sees this.

Kind Regards
Frankie & The Online Team

Rated 5 out of 5 stars

I am super impressed with superb…

I am super impressed with superb effective service and all promised deadlines were adhered to impeccably.

24 April 2020
Unprompted review
Cellucity logo

Reply from Cellucity

Hi Michael

Thank you so much for such a great review! We look forward to being able to assist you in the future!

Kind regards
Frankie& The Online Team

Rated 5 out of 5 stars

Impressive service

23 April 2020
Unprompted review
Cellucity logo

Reply from Cellucity

Hi Sizwe

Thanks so much for your great review! Have a great evening further.

Kind regards
Frankie & The Online Team

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