Celside Insurance Reviews 

A second week without an answer... I'm still waiting for them to 'process' my claim for my stolen phone. They say someone will call me but it's impossible to know when. l just need to wait for them to 'verify' the information which can take a mysterious amount of time. No one knows.
I've lost count of how many times I've called them mentioning that I'm due a long trip and need a phone but the answer is always 'Somebody we'll call you later today with an update'.

I can't possibly recommend them - and they are not cheap!
They are either trying to find an excuse not to comply with their end of the agreement, or they are a small operation without proper funds that is scamming people.

Update, June the 8th: even though by contract they should take 3 days to answer, after over 2 weeks they sent me a substitute phone that has clearly been chipped but most importantly, takes forever to charge.

I had to create a brand new 'claim' with them sending another sworn statement with photo evidence of what they've sent me.

25th of May first email sent - no answer

31st of May - l call and send email to follow up. they ask me to change the subject line so my claim 'can be found'

1st of June - l call to check the status and they call me later saying that they 'don't want' to click and open the Google folder with my documents (which they have asked). They ask me to send the email again attaching the documentation in the email

7th of June - l call and they are still processing the clam

8th of June - l call and they tell me 'they are a 'green company' who will replace phones with 'refurbished ones', regardless of the fact that you've insured an-800€ phone for a value of 3000€. They will replace it with a broken one and good luck to you...
Still waiting to hear from them.

I bought an iPhone in December 2021 in the k-tuin apple store in Palma de Mallorca and I did sign a contract with Celside to have the following for free for one month: RELAX, BUY PACK & PACK PRIVILÈGE. In January I called Celside to let them know that I only want to continue with RELAX for 12,99€ per month and that I do not want anything else from Celside. No BUY PACK and no PACK PRIVILÈGE. But they are charging me 2 x 29,99€ every month for BUY PACK & PACK PRIVILÈGE although I did say clearly to the Celside operator on the phone that I only want to continue with RELAX. Since many weeks I am writing emails to the Celside customer service but I did not and do not get any answer back from Celside. Only the automatic reply which says that they received my mail and that they will come back to me. And besides these two problems I do have a third problem with Celside: Since March they are even charging me 2 x 29,99€ per month for BUY PACK and 2 x 29,99€ for PACK PRIVILÈGE. 2 x 29,99€ on the 04.03.22 and 2 x 29,99€ on the 31.03.22. The same in April. That makes about 120€ per month for something I did not want and do not want to have. I FEEL COMPLETELY HELPLESS. I very much hope that by writing to Trustpilot somebody from Celside will here me and help me.

They've scammed me out of hundreds of Euros and given me pretty much nothing in return!

I don't even know where to begin really. I signed up on what I thought was 29,99 euros per month for the first year, but 6 months in I started receiving an extra charge come through, and then the next month, two more until there were 3 more additional charges to services I never subscribed to.

I called various times to speak with someone and reverse these charges, and I was simply told they couldn't be reversed and that they apologized that I had been charged for services without my consent.

Basically, if you pick up the phone, you're giving your consent for a service, which is completely messed up.

I'm still battling trying to cancel services I never agreed to and to top it off, I'm still being charged for additional services. This has been going on for the last 10 months.

If you're thinking about getting Celside insurance, RUN in the opposite direction! And, if you already have it, and nothing has gone wrong yet, the same advice applies - RUN in the opposite direction and cancel with them before they dry up your account.

I really wish they cared more about their customers and less about their money scheme.

I wanted to finish my proof period and it was quiet easy. The woman at the phone was very nice and helpful. Thanks.

I wouldn't give them any stars. Happily paid 7.50 a month for over 2 years. Called to organise new cracked telephone screen and because they had taken 2 payments for policies on 2 products I bought 3 months previously. They offered me a new policy so I could swap my phone in 6 months. I said categorically no. They have taken for the upgrade and they still haven't cancelled or refunded. Customer services still haven't responded to my emails or phonecards. And no I haven't had the screen repaired

I have called at least six times for my cashback after cancelling my contract in OCTOBER.
Every time they tell me it's a delay with the financial partner which is just BULLSH*T at this point.
Yes they're a SCAM, so stay away!!

I agreed to sign a contract in fnac for 19.99 a month for insurance with cellside with the first month for free. After the first month, in a space of 2 weeks i have been charged 49.99€ and 22€+ 22€ +22€.... This is unbelievable. I have called to cancel the insurance and the girl answering the phone was super rude only to inform me that i will be contacted in the next 48 hours. This is unbelievable, i have not agreed for my money to be taken from me like that. I will call fnac and inform them of the issue.

Excellent service, clarification of all details of the contract.

I have been calling for a month, at different hours, I'm told that I'll be put in a priority list, but haven't received any call. The person that answers the calls seems to have no use, can't cancel your suscription, or at least register a complaint; both complaints and suscription cancellation are in charge of people that are apparently busy everyday and hour. They create a user account for you, and yet you cannot cancel online. It's hard to believe that a company could make all this intentionally, but seems plausible given the high number of users with the same issue.

HORRIBLE COMPANY! This is a SCAM!! Watch out and never sign any contract with this company. I bought an iPhone in K-tuin and I got a one month "free" insurance. I wanted to cancel it after a couple of weeks but they do not answer to my emails and do not pick up the phone. The one month hasn't passed and they already charged me 2 times for I don`t know what. I am also very disappointed with Ktuin that they offer the services of such a SCAM company like CELSIDE. ROBBERS!

update: seems like they reply very fast to the negative comments. Lets see if they can cancel the insurance as I REQUESTED also this fast. Or this is just a SCAM reply too.

I bought a mobile phone from fnac.es and they encouraged me to take this insurance for the first month free. After two days, I decided to return the mobile phone and cancel the insurance. I cancelled the insurance in two weeks, and Celside confirmed that.

Then, they charged me two days after the cancellation of our agreements, which means that they used my personal bank account data to charge me illegally!

I tried to contact them to report the problem, but they don't answer any emails! When I call them they just keep telling me will call you back!

I don't recommend this insurance, since they don't have proper customer service, which is essentially required as an insurance company!

Update: They asked for more information but still they never contacted me.

I would like to say, that your employe Kelly was great! She has helped me a lot!

On August 21st, I bought an Apple watch in Switch store in Antwerpen. I was told I would be given 100 eur cashback within 40 days.
We are in december and millions of e-mails and calls later, the story is the same: have patience and wait.

Pure scammers... I will never see this money in my bank account, and fortunately, I have canceled any services with both Cyrana and Celside. AND I WILL NEVER BUY ANYTHING IN SWITCH AGAIN.

I have called to hotline support in order to ask for cancellation of insurance services and additionals, within the first 30 days period. Rodrigo Lima was the operator answering my call, and he has taken its time to explain me the advantages of the different insurance packages. He also was very polite and took care of my request right away. Although I am cancelling the service (for not being economically viable for the low worth of my phone), I praise Rodrigo's sales capabilities.

Worst experience ever with an insurance company, very untrustworthy. I’m perplexed. They have been charging me up to four times a month for services I have never asked for nor signed a contract for, nor confirmed in any way. Over the past three months they have overcharged me with 229 euros for subscriptions that I have never agreed to. When calling to ask for a refund they told me they will try their best but can’t promise anything- I have never experience something alike with any company and I will press charges for fraud if they won’t refund the extra charges. I really advise you not to use their services. If you have an insurance with them, keep an eye on your bank account.

I asked them to cancel my contract, they didn't. Instead they downgraded my insurance to the cheapest one.
Once I noticed, I asked them for my money back, and told them that if they listened to the call they would check that I asked to cancel the contract.
They told me that they didn't have access to the recording of the call (how convenient), and basically it was my word against theirs.

Horrible experience, with the sales team and also with the customer team, who did nothing to help me.

My girlfriend got tricked into signing a contract for a 'free' month of insurance for her phone. It was free of obligations and no money would be taken from our account. After getting this 'free' month of insurance, we ended our contract a week and a half before this so called free month would end. However the exact day we ended our contract, the company withdrew money from our bank account. Customer support (phone) can't help you and advices you to send an e-mail instead. After multiple attempts to make them cancel the contract, which took multiple calls with customer support, they just steal your money nevertheless.

I first cancelled insurance that I didn’t want in February and since then they have not stopped taking money even after I cancelled it. When I asked the customer service to cancel in numerous emails they never replied to the emails. I was then told in April that it was cancelled but the money was still being taken from my account.
Eventually they got in contact in June saying that the policy was still active.
This company owes me a lot of money and are not reimbursing after asking numerous times.
Update: Even after filling in my contact details no one has bothered to contact me. A SCAM of a company that has absolutely no concern for customer satisfaction!