Center Parcs France Reviews 893

Don’t. Just don’t book center Parc in France. Very disappointed. Terrible maintenance, not clean, bad smell in the bathroom. Super tiny kitchen which is hidden well in the pictures. Massive leakage in the whirlpool bath. Rude attitude and terrible service. We shall never return. Just don’t come near here.

Absolutely filthy apartment, the team couldn’t care less. Still awaiting refund.

We stayed in nature village France. We stayed in a v.i.p apartment there was nothing v.i.p about it. As I walked up to it it was filthy on the outside rubbish and cobwebs everywhere the windows didn’t look like they had ever been cleaned. Walked in and the smell was terrible smelt like shit after a while we realised this smell was the drains. The toilet was disgusting has stains at the bottom of it.The duvets were full of stains luckily we didn’t have to use them as the weather was hot. The shower in the wet room we couldn’t use as the water didn’t drain properly, the jacuzzi had dirt stains in the bottom. The whole apartment in my opinion just was not clean.

This place is just awful. The lodges are so dated and dirty. I didn’t take my shoes off in the lodge all week! The bath was yellow, grim! There’s a huge lack of staff which is bordering on dangerous. My children 12,9 did the high adventure ropes and were left unsupervised to clip themselves onto the zip line across the lake. My daughter got stuck hanging and screaming in fear but it takes so long to get some help from a staff member with bad attitude. Once across the lake on an island, still no staff to help them and supervise. It was a very stressful activity as my children needed help up there and they had people shouting from all directions trying to explain how to do it but it just wasn’t working. In hindsight, I am extremely grateful we didn’t need medical attention or any other emergency assistance as I really don’t know how we would have got this. You just do not see any staff anywhere and there is no phone in the lodge. The pool is ok, no slides like the UK and it annoyed me that people were allowed their phones on them to film/take photos in the pool. That’s a huge safeguarding issue for me. My advice is to avoid this place and book the UK or Belgium resort.

We booked in error for Center Parcs Les Bois-Francs instead of Center Parcs Le Bois aux Daims due to the similarity in names - realising our error seconds after the booking was made.

We had a terrible customer service experience and - after frequent follow up over the phone, email and WhatsApp - finally faced a complete refusal to make any kind of gesture to adjust the booking or even give us a voucher we could spend on experiences in the correct Center Parcs.

Judging by the negative reviews here and elsewhere I see we are not alone.

So disappointing.

We recently booked two Day Passes for Aqua Mundo Villages Nature through your website. We had selected July 20th as the date of our visit. However, after selecting the date and proceeding with the booking, the page refreshed and automatically changed the date to July 21st — likely because July 20th was fully booked. Unfortunately, we did not notice this change at the time of purchase.

When we arrived at Aqua Mundo on July 20th, we were informed that our tickets were only valid for July 21st, and that there was nothing the staff could do to help us on-site.

We fully understand that it was our responsibility to check the date before confirming the booking. However, it is quite unfair that we are unable to get a refund or even change the date — especially when this happened partly because of how your website automatically updates when a date is sold out.

Unfortunately, we could not visit on July 21st as we were continuing our travels.

We have tried to write you a claim but no response for 3 weeks.

The accommodation itself was good as we were in new cabins but we were 1.5 kilometres from the centre and no air con . we were a family of 5 kids are 8,6&4. We arrived on a Friday and tried to go the aqua center standing out side in the heat queuing to get in but it didn’t open for 2 hours later than planned because of issues with staff which seems to be an issue across the whole site. Nothing opens on time, tables and surroundings of restaurants are not kept clean. Certain pools in the aqua center were also closed because of staffing. There was nothing to do at night time. The best days we had were when we went to Paris. The sprinkler that plays to music was supposed to be in every day but it wasn’t. Rats running up to the decking at accommodation so you could not sit outside at ease. Very disappointed, I will not be returning

Poor service and no fan during a very hot stay

We stayed at Villages Nature Paris during a very hot period, and unfortunately, there was no fan in our cottage. We asked the reception right after check-in, but it took them ages to reply, and we never received one. Despite calling multiple times, there was no proper follow-up, and we were left to deal with the heat, which made our stay very uncomfortable.

The reception staff lacked information, didn’t seem to care, and nobody ever apologized to us. It was also clear that no one checks the cottages properly before guests arrive, as missing items like fans (which should be available in extreme heat) are not noticed or provided.

This level of service was disappointing, especially for a resort like this. We expected better from Center Parcs and hope they improve their guest support and responsiveness in the future.

Hello
Booked 2 cottages 8 person and 6 person for a family birthday celebration
Paid my balance today and only then realised that my booking has been changed to 4x 2 bedrooms which is not suitable for my family holiday
We booked the larger cottage so we could put the children to bed and spend the evenings together and also wanted to room to be together
I have not been contacted or asked whether changing my booking would be acceptable they just done it
When checking how much the cost would have been to book a 4 pers vip cottage it is showing a lot less than the my booking shows
Really not happy about this and think should either be given option to cancel or given more compensation
Had to write this on trust pilot as unable to get any help from the customer service

Center Parcs - Les Bois-Francs

Arrived 11:00pm, check in still open, excellent. Sadly no restaurants or delivery services open so 4 hungry travellers.

VIP cottage (#785) was clean but a little dated in places. No oven just microwave, gas hob, fridge freezer, dishwasher, kettle, coffee machine, usual kitchen utensils.
Main bathroom was clean and recently(ish) fitted, although the shower door didn’t close properly. Sauna in bathroom was very good, easily operated and great place to dry wet things.

Both bedroom beds were 7/10, fresh bedding but bedsheet was only just big enough for the matress, so every morning we woke up skin-on-matress rather than skin-on-bedsheet. Master bedroom’s bathroom was 4/10, just old, toilet seat very loose, crack in the pan, shower located in bathtub, screen didn’t stay closed, just awkward really.

Hired an E-car (golf buggy) for the 7 days at €249, what good fun and useful to keep us dry in the rain (comes with massive rain cover). Parking available close to chalet, dome, sports hall, brilliant.

The dome needs more seating, lots of people, not nearly enough seats. Water warm and clean, lots of slides and rides, good fun for all. Not allowed to bring your own food into the swimming paradise
Though seems odd. We did sneakily though, got caught, told to eat in the cafe seating area so no big deal.

Sports: Padel tennis, badminton, table tennis, archery. Archery is about €80 for family of four 30mins !!!

Booked for a lovely family holiday but unfortunately needed to cancel due to a cancer diagnosis. Cancelled the booking well within the cancellation period. Refund was due in 14 days but no sign of the money after repeated calls. The last thing a family wants when worrying about a relative. In my trip advisor review they asked me to contact them immediately which I did. Promised an emergency payment last friday which has not turned up. Now being asked to wait another week. Dont reply to their emails or seem to care. Avoid this company!

Absolutely disgusting attitude and behaviour. No empathy shown.

Despite paying for the Flex Your Stay insurance Centerparcs still wanted to charge £699 for changing my booking by a week, despite having loads of availability.

Full story - my wife has been waiting for a hospital appointment to see a consultant for the past 10 months. Typically, the appointment date came through for when we would be away. Called Centerparcs, because it was after the 27 days limit according to their T&C's I have to pay £699. As it happens the week after was slightly cheaper so I'd have to wait for that refund to come through, we are talking about £27 in relation to that.

Point is, these people had no empathy or are capable about making a human decision about doing what's right or actually helping people due to genuine circumstances. All the person could say was "it's all in our T&C's and if I wanted to complain I'd have to write in".

To top the issue, they cancelled a water sports activity that we booked and paid for as they had not maintained the condition of their lake and were concerned about the water quality!!!!!!!! - guess what, it's up to me to claim the refund, they don't process it automatically!

Dreadful behaviour, attitude - obviously its just all about income.

I would not recommend Centerparcs as a holiday/break.

Hope this helps.

Absolutely disgusting customer service - had to cancel my holiday as I was made redundant. 6 weeks later and I am still waiting for my refund, multiple emails sent and I am ignored repeatedly. Calling customer service does not help as they are unable to contact the department that processes refunds? Raised a complaint and this was also closed before I have received my refund? I will never be booking Centre Parcs again after this experience absolutely disgusting customer service. Intentionally holding funds and failing to explain or advise what is going on is unacceptable

I stayed at your village de natures resort as part of a Disney package. We were a party of 7 (3 adults. 1 senior, 2 children and 1 infant)
Due to third party booking (attraction tickets) we had 2 bookings we previously advised 2 of party with mobility issue and requested apartments close together. We had to encourage and argue to get rooms changed. We knew lodges were available which would be more suitable and were cheaper than what we paid but got told no as booked through a third party. TCF did not happen and made the experience difficult and stressful and not necessary.
The site itself and facilities were amazing just a shame good customer service was not available. There was no one wanting to help or assist and was very forced and as a reputable company I would have expected a lot better.

We booked through the website for the Center Parks les hauts des bruyers, a premium cottage for 6 persons for 1 week in July 2022. What they did not tell while booking, is that the cottage would be 5 km from the entrance and we'll have to do it by feet every day, with 3 tired kids. We had to pay for the scooter, but it was not working after 30 min. The hotel was filthy: carpets were old; paint peeling of the handrail, no lift, the bed we paid for as an extra bed in the room was a sofa and was too short to be a bed. The pillow that was given for the bed was a cushion, covered with a pillow case, the room had a strange and bad odor, the toilet was dirty, there were no blankets for the spare bed.
The window was broken on our arrival and they pretended there's no security issue
Client service - ABSENT, nobody cares
Worst experience in our life

Horrific. Booked a villa for 10 at Village Nature. Ants crawling all over the beds. Lock broken so expected to climb through the window to get in. Filthy. No air conditioning. Employees refused to do anything. Had to leave. Cannot speak to management and noone picking up the phone. Avoid at all costs.

Paid their most expensive insurance cancellation and they won’t refund any money back. The UK government restricted travels to France forcing many people to cancel their trip. Center Parc doesn’t care their insurance won’t pay back and that I’m losing 4K.

18 months of chasing for a refund promised by Center Parcs. Emails are ignored, calls are repeatedly fobbed off by call handlers, told to fill in online forms that never get replied to. Even my travel insurers have had to threaten legal action and they still don’t care. I used to holiday regularly with Center Parcs - never again!

I am finding it impossible to make contact on the phone number on your website. It is constantly engaged. Is there any email address anyone can provide in order to change my booking?

We have been waiting for a refund for over six weeks now - emails get answered with a generic response and the contact centre, whilst unfailingly polite, seem to have no idea either. They all just promise that the money will be refunded. - I am now taking it up with my credit card company instead under section 75 as no money seems to be forthcoming from Centerparcs.

Update - finally got a full refund after threatening Section 75, but ended up waiting over 9 weeks for it. Rating upgraded to 2 stars, but we won't be using Centerparcs for a holiday again