Center Parcs France Reviews 

Center Parcs - Les Bois-Francs

Arrived 11:00pm, check in still open, excellent. Sadly no restaurants or delivery services open so 4 hungry travellers.

VIP cottage (#785) was clean but a little dated in places. No oven just microwave, gas hob, fridge freezer, dishwasher, kettle, coffee machine, usual kitchen utensils.
Main bathroom was clean and recently(ish) fitted, although the shower door didn’t close properly. Sauna in bathroom was very good, easily operated and great place to dry wet things.

Both bedroom beds were 7/10, fresh bedding but bedsheet was only just big enough for the matress, so every morning we woke up skin-on-matress rather than skin-on-bedsheet. Master bedroom’s bathroom was 4/10, just old, toilet seat very loose, crack in the pan, shower located in bathtub, screen didn’t stay closed, just awkward really.

Hired an E-car (golf buggy) for the 7 days at €249, what good fun and useful to keep us dry in the rain (comes with massive rain cover). Parking available close to chalet, dome, sports hall, brilliant.

The dome needs more seating, lots of people, not nearly enough seats. Water warm and clean, lots of slides and rides, good fun for all. Not allowed to bring your own food into the swimming paradise
Though seems odd. We did sneakily though, got caught, told to eat in the cafe seating area so no big deal.

Sports: Padel tennis, badminton, table tennis, archery. Archery is about €80 for family of four 30mins !!!

Booked for a lovely family holiday but unfortunately needed to cancel due to a cancer diagnosis. Cancelled the booking well within the cancellation period. Refund was due in 14 days but no sign of the money after repeated calls. The last thing a family wants when worrying about a relative. In my trip advisor review they asked me to contact them immediately which I did. Promised an emergency payment last friday which has not turned up. Now being asked to wait another week. Dont reply to their emails or seem to care. Avoid this company!

Absolutely disgusting attitude and behaviour. No empathy shown.

Despite paying for the Flex Your Stay insurance Centerparcs still wanted to charge £699 for changing my booking by a week, despite having loads of availability.

Full story - my wife has been waiting for a hospital appointment to see a consultant for the past 10 months. Typically, the appointment date came through for when we would be away. Called Centerparcs, because it was after the 27 days limit according to their T&C's I have to pay £699. As it happens the week after was slightly cheaper so I'd have to wait for that refund to come through, we are talking about £27 in relation to that.

Point is, these people had no empathy or are capable about making a human decision about doing what's right or actually helping people due to genuine circumstances. All the person could say was "it's all in our T&C's and if I wanted to complain I'd have to write in".

To top the issue, they cancelled a water sports activity that we booked and paid for as they had not maintained the condition of their lake and were concerned about the water quality!!!!!!!! - guess what, it's up to me to claim the refund, they don't process it automatically!

Dreadful behaviour, attitude - obviously its just all about income.

I would not recommend Centerparcs as a holiday/break.

Hope this helps.

Absolutely disgusting customer service - had to cancel my holiday as I was made redundant. 6 weeks later and I am still waiting for my refund, multiple emails sent and I am ignored repeatedly. Calling customer service does not help as they are unable to contact the department that processes refunds? Raised a complaint and this was also closed before I have received my refund? I will never be booking Centre Parcs again after this experience absolutely disgusting customer service. Intentionally holding funds and failing to explain or advise what is going on is unacceptable

I stayed at your village de natures resort as part of a Disney package. We were a party of 7 (3 adults. 1 senior, 2 children and 1 infant)
Due to third party booking (attraction tickets) we had 2 bookings we previously advised 2 of party with mobility issue and requested apartments close together. We had to encourage and argue to get rooms changed. We knew lodges were available which would be more suitable and were cheaper than what we paid but got told no as booked through a third party. TCF did not happen and made the experience difficult and stressful and not necessary.
The site itself and facilities were amazing just a shame good customer service was not available. There was no one wanting to help or assist and was very forced and as a reputable company I would have expected a lot better.

We booked through the website for the Center Parks les hauts des bruyers, a premium cottage for 6 persons for 1 week in July 2022. What they did not tell while booking, is that the cottage would be 5 km from the entrance and we'll have to do it by feet every day, with 3 tired kids. We had to pay for the scooter, but it was not working after 30 min. The hotel was filthy: carpets were old; paint peeling of the handrail, no lift, the bed we paid for as an extra bed in the room was a sofa and was too short to be a bed. The pillow that was given for the bed was a cushion, covered with a pillow case, the room had a strange and bad odor, the toilet was dirty, there were no blankets for the spare bed.
The window was broken on our arrival and they pretended there's no security issue
Client service - ABSENT, nobody cares
Worst experience in our life

Horrific. Booked a villa for 10 at Village Nature. Ants crawling all over the beds. Lock broken so expected to climb through the window to get in. Filthy. No air conditioning. Employees refused to do anything. Had to leave. Cannot speak to management and noone picking up the phone. Avoid at all costs.

Paid their most expensive insurance cancellation and they won’t refund any money back. The UK government restricted travels to France forcing many people to cancel their trip. Center Parc doesn’t care their insurance won’t pay back and that I’m losing 4K.

18 months of chasing for a refund promised by Center Parcs. Emails are ignored, calls are repeatedly fobbed off by call handlers, told to fill in online forms that never get replied to. Even my travel insurers have had to threaten legal action and they still don’t care. I used to holiday regularly with Center Parcs - never again!

I am finding it impossible to make contact on the phone number on your website. It is constantly engaged. Is there any email address anyone can provide in order to change my booking?

We have been waiting for a refund for over six weeks now - emails get answered with a generic response and the contact centre, whilst unfailingly polite, seem to have no idea either. They all just promise that the money will be refunded. - I am now taking it up with my credit card company instead under section 75 as no money seems to be forthcoming from Centerparcs.

Update - finally got a full refund after threatening Section 75, but ended up waiting over 9 weeks for it. Rating upgraded to 2 stars, but we won't be using Centerparcs for a holiday again

I requested a refund well within the terms and conditions. My emails on a daily basis are simply ignored most of the time and when they are answered these are generic emails that do not relate to my request. Speaking with an agent is just as infuriating, everyone has a different set of rules and advises to contact someone else.

Just a mess, doesn't bode well for the future of the company.

Great experience during a week, but at the end we discovered there were bed bugs in our bed !! When we told the company they didn't care, and we had to store all our luggages in our cellar during... one year and a half because these insects can live a lot of time without food... Avoid Center Parcs !

Belle expérience pendant une semaine, mais à la fin nous avons découvert qu'il y avait des punaises de lit dans notre lit !! Quand nous avons informé le personnel ils s'en fichaient, et nous avons dû stocker toutes nos valises dans notre cave pendant... un an et demi parce que ces insectes peuvent vivre très longtemps sans nourriture... Evitez Center Parcs !