Centralheat Ltd Reviews 

51
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Fantastic service from Manraj who helped me out to get 2 shower niches which were out of stock everywhere. Fast efficient service delivered exactly when he said they would be. I highly recommend this... See more

Rated 5 out of 5 stars

Used CentraHeat twice now, both times very impressed. First was to service a boiler on a house we were buying because the seller got it done by some cowboys. They found a potentially dangerous part... See more

Rated 5 out of 5 stars

Came to Centralheat on 5th July and had the pleasure of dealing with Raj. He was super helpful, really friendly and brilliant at dealing with my lack of experience and indecision. And my specific tast... See more

Rated 1 out of 5 stars

We bought a Monarch Scaleout from this company. The hoses supplied were faulty, which we had to replace from a local supplier half way through the job. Central Heat will not respond to numerous em... See more

Company details

  1. Bathroom Supply Shop
  2. Bathroom Renovator

Written by the company

Founded in 1978, Centralheat Limited (Bathstyle) has been successfully trading for over 40 years in the plumbing and heating industry. Within this time Centralheat has established itself as one of London’s leading luxury bathroom retailers, as well as continuing to provide plumbing and heating supplies to help over a million customers achieve their dream bathroom. We are proud to offer an extensive range of affordable and luxury items from well-established Italian, German and British brands. This allows us to cater for all needs and achieve our ultimate goal: helping you to create your own personal escape room.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

51 reviews

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4.5

All reviews

(51)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient service

Ordered taps midweek, arrived by Saturday. Arrived as expected, for the best price I could find after much searching online. I would definitely order again from the retailer.

16 September 2023
Unprompted review
Centralheat Ltd logo

Reply from Centralheat Ltd

Your feedback is invaluable to us. Thank you for taking the time to share your thoughts and experiences with us.

Rated 5 out of 5 stars

Excellent

Came to Centralheat on 5th July and had the pleasure of dealing with Raj. He was super helpful, really friendly and brilliant at dealing with my lack of experience and indecision. And my specific tastes. He understood my budget and was able to provide a range of choices based on this and I left extremely satisfied, having purchased a toilet, vanity with sink and towel rad. Highly recommend Centralheat. Don’t be fooled by the discreet front of store, huge choice housed in the large showroom. 10/10 customer service. Thank you, Raj!

5 July 2023
Unprompted review
Rated 5 out of 5 stars

These guys are simply great

These guys are simply great. I ordered a bath tub screen from them and the product arrived on time without an issue. However, by the time we were to install the screen, we found out that it won’t fit in our new bathroom. We found that out after nearly 2 months from purchasing the screen. I wrote to CentralHeat and Manraj was very helpful and offer to contact the manufacturer to find out if they would take it back. They accepted the return and CentralHeat took back the screen long after the return period was over. I had to pay a restocking fee, which I was happy to accept.

I went and bought a shower screen from them for the other bathroom.

I will definitely use CentralHeat in the future. BTW, their prices are great too.

1 April 2023
Unprompted review
Rated 1 out of 5 stars

Don't answer emails

Never got a confirmation email. Needed to send item back but they're not responding to any emails I send them. Would avoid.

26 February 2023
Unprompted review
Rated 5 out of 5 stars

Very Responsive Team

Great products. Very Responsive Team.I have ordered several products from Centralheat.co.uk over the past two years and I have to say that i am very happy with the quality of all the products I bought

9 February 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic customer service, regular updates on deliveries and best pricing. Very knowledgeable and advised on the correct parts I would need, that I had missed off my order. I don't often write reviews but these guys definitely deserve 5 stars. Highly recommend.

29 July 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant company to deal with

Brilliant company to deal with. Bought some Crosswater items from them and they were the best price around and super helpful on the pre-sales support.

When I bought the wrong item returning it was not an issue despite it being my fault.

Would definitely use them again.

5 July 2022
Unprompted review
Rated 5 out of 5 stars

Best prices around, but even better service.

I bought virtually all of the brassware for our new bathroom from Central Heat, bar a couple of items (plug hole and shower arm) that I managed to pick up on eBay. The prices were the best around, which was pleasing enough, but CH checked my order very carefully, and called to double check that I hadn't overlooked the plughole and shower arm, as they aren't necessarily that obvious when you're thinking of fitting a bathroom. I really appreciated that touch - excellent customer service.

25 October 2021
Unprompted review
Rated 5 out of 5 stars

Can’t recommend highly enough

I have made several orders of Crosswater products from these guys over the last few months and found them to be extremely competitive on price, with accurate information and outstanding personal service. They consistently deliver when they say they will and take pride in what they do. Manraj, who I dealt with, is outstanding.

13 September 2021
Unprompted review
Rated 5 out of 5 stars

CentraHeat: Boiler & Gas work

Used CentraHeat twice now, both times very impressed.
First was to service a boiler on a house we were buying because the seller got it done by some cowboys. They found a potentially dangerous part missing and remedied it before exchange.
Second was having an old gas fire removed. Good quality, professional work. Made the gas pipe safe again in concrete floor. Worksite left tidy and clean. Engineer was pleasant and would answer any questions I had, even not related to the job.
Would use again.

19 May 2021
Unprompted review
Rated 1 out of 5 stars

Non-existent aftercare service

We bought a Monarch Scaleout from this company. The hoses supplied were faulty, which we had to replace from a local supplier half way through the job.

Central Heat will not respond to numerous emails about this. The initial service in supplying the goods was fine, but the aftercare service is terrible.

19 June 2018
Unprompted review
Rated 5 out of 5 stars

Hidden Gem....

We visited several larger showrooms before deciding to use Centrallheat. From design to supply nothing was too much trouble, Jas was even able to help us to resolve several challenges. The result has been 4 stunning bathrooms. If you’re looking for amazing bathrooms with excellent service and design I would highly recommend Centralheat, it’s a one stop shop. :)

29 May 2018
Unprompted review

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