Century Communities Reviews 26

Their homes' quality and their staff's professionalism are outstanding in every aspect. Even after settling into my new home, their customer service team has been consistently responsive to any inquiries or issues I may have. Choosing them is truly one of the best choices I've ever made.

They exceeded my expectations in every aspect. Not only did they deliver a beautiful home that met all of my needs, but their customer service went above and beyond to ensure my satisfaction. From the initial consultation to the final walkthrough, I felt supported and valued as a customer. I would gladly recommend Century Communities to anyone looking for a top-notch homebuilding experience.

I recently purchased a home from them and I couldn't be happier with the quality and craftsmanship. The customer service was top-notch and made the entire process smooth and stress-free. Highly recommend!

Simply put do not buy from this builder there's a reason the 5 star reviews that they get only come from the employees that work for them poorly built homes and any repairs they make is simply putting lipstick on a pig communication is a joke

I have been investing in residential properties for over 30 years. Their Tampa office is the worst people and company I have ever worked with for new construction and especially customer relations! I tried to leave my email but they won't let me. If I could give the a negative STAR i would do it.

(Please see the update from 11-01-23 at below.) Anyone who has built a home here in Texas in the past 4 to 5 years has a horror story or two to relay. Building a custom home in the 7 figure category in 2019, IMO, comes with certain expectations from the Contractor and its sub-contractors. What happens when a client discovers multiple issues with a structure after the warranty period has expired? One of the items melted the disconnect box in one of the 3 attic HVAC units due to a lack of code required cable attachment at the box. The potential for fire was very high. Should those items be considered poor workmanship, code violations or both? The home in question was completed July 2019. As a retired journeyman carpenter, I have knowledge about residential construction and I have restrained my desires to post negative comments about this Builder and the associated sub-contractors. I figured I have the ability to correct a high percentage of the issues to our satisfaction which I have been doing over the past 2.5 years since the warranty period ended keeping accurate written and photographic evidence of the issues both when discovered and after they have been corrected. After today's discovery, 10-11-2023, my wife & I decided it was time to alert the community about the level of workmanship we received from this Builder in hopes they could avert some of the issues we faced and continue to face. Today I started to replace the toilet in the front powder room which gets little if any use. The wrong toilets were installed in our home however that was the fault of the salesman who left the company prior to the finish plumbing portion of the build. The right hold down bolt was loose and the one on the left side of the bowl was finger tight and the left bolt was not even in contact with the base of the bowl. As I lifted the bowl from the wood flooring, it was clear there was never a seal between the bowl and the pipe flange due to the hold down bolts never being tightened. The wax ring showed absolutely no distortion indicating zero contact with the base of the bowl. This created a water leak and the wood flooring under the bowl is completely rotted to the point it crumbles at the slightest touch. I will be replacing that flooring before the new unit is installed. The feed line to the tank was placed too low to the floor to accomodate the 6" base boards so the trim escutcheon did not fit tightly against the wall. The hole where the pipe entered the room was not sealed or caulked either. I have to place blame with the Jimmy Jacobs Division of Century Communities as well as Casa Mechanical, the plumbing company responsible for the plumbing installation. Century allowed the superintendent to acquire employment with another builder while still working on our home. His absence at the job site was more than noticeable. The subs, many without house plans, started coming to me for supervision as I started appearing on a regular basis with a set of plans. This one item today may seem trivial but it is only one of a very long list of issues over the past 2.5 years since the warranty period expired. Our experience with the contractor during the build and the warranty period was poor at best. I do not recommend Century Communities or Casa mechanical as contractors. Century, in our opinion, misrepresented their ability to construct a high end home to the level discussed and expected. Our experience with them only makes that point for us.
11-01-2023
Casa Mechanical reached out to us after I posted my review. Century Communities-Jimmy Jacobs Division did NOT contact us. Casa had the floor replaced at their expense. Joe at Casa bent over backwards to see this thru and it happened quickly too. We originally would go thru Century for warranty work but once that expired they just turned us down. Going directly to Casa after the fact was the answer. Any company who fixes issues which were there from the beginning, once given the opportunity, in my book is doing the right thing. Cudos to Joe and Casa Mechanical.