CenturyLink Reviews 1,933

One of the worst internet providers that probably exist, I live in a rural area so it’s all I can get access to, if another provider was an option I would change to that. They decided to turn my internet off for 3 days if not more at this point because of an ‘outage’. This is most likely due to a storm we had but there was no internet issues during the storm and even after, this outage appeared 2/3 days after the storm! So I lose internet access which is already miserable to use to then when I get it again will just be as miserable with no difference. I hate century link as a provider it is the worst internet provider and unfortunately it is my only option, if you have more options, no matter what it is, go with that.

I cancelled my service but they charged the next billing cycle.

this internet is horrible.should be illegal to sell this to people,centurylink is the worse internet prover ever!!!! to slow,disconnects,for as bad as they are they should be shut down and never open back up.

They have been trash for years but want us to move to their new trash Quantum Fiber. As of yesterday because I haven't made the switch they have disabled my wifi. I can no longer make phone calls because of it. the new service doesn't even come with free wifi thay charge $15 a month extra for it.

Trash. All the reviews are true. It’s embarrassing.

It's the worst company ever to exist. Nefarious. Deplorable customer service. They force customers to switch to Quantum and will flat-out cancel your service if you don't. But, I guarantee that they will continue to bill you! Stay far away from this nefarious company.

They dropped my service as a paying customer. They just stopped service. Tried Chat and phone calls to customer service. You can't reach anyone on any customer service number. They cancel you and try to bully you into going with Quantum Fiber. But they STILL send me bills after non service since June. It's now November! I went with a different carrier and have no problems. CenturyLink is nightmare!

Horrible. Still made me pay even though i NEVER installed it, because I do not have the correct phone lines to connect it to. my landlord took it out and covered it with a solid plate. The tech called and said "well, idk what to tell you, it won't work for you then, you'll have to get a electrician out to you. So I returned the box, then they sent me a bill. And 4 days later I recurve ANOTHER box at my door. Sat on the phone with customer service for an hour and a half, yet they still charged me. What an awful experience. I will say the customer service gal at the end was very kind and helpful as it wasn't her fault for my frustration over the phone she handled herself well and remained calm. Still, I do not recommend. Now, I have to take more time out of my day after sitting on the phone for hours and go to the ups store to return yet another package.

I have never in my 28 years on this earth had wifi service as slow and unreliable as I have with CenturyLink. My phone hotspot is, without even exaggerating, at LEAST 10 times faster. And they are the most overpriced internet company there is.

Crooks! Stay away from this company. I was with out WiFi for 6 month, many calls and visits to my home and they could never resolve it. I canceled service and they still charged my for 2 months after. I run my own business and am fair and provide service. This company should learn this.

If I could give a -4 I would.
What a load of crap. You can expect to sit on hold for minimum of 25 minutes before your call is answered by a human then you can expect them to be completely unhelpful and refuse, REFUSE... to transfer you to a supervisor when you ask 4 times. The lesson I learned from this experience is ... LIE. if a family member has passed and you want to keep that number that you have used for 40 years LIE. don't tell them get a person to stand in as your DEAD loved one. Century Link is completely incapable to transfer number to new address. Because people never die and then family members need to move because of it, Bull dink.

Worst customer service! My modem went out and they can get me one in a week! Proprietary modems, cannot buy one off the shelf like you can with Comcast. You can only get one from them. They will not even expedite one. I spent 8 hours trying to get it resolved. I could do their job for them with as many times as I repeated myself. I got my remote from Comcast the same day I ordered it. I have outside issues they need to resolve, and they are coming 2 days after we tried to set it up. Goodbye Centurylink. I need better results than the 8 hours I will never get back.

CenturyLink customer service sucks. I have repeatedly tried to help my 85 year old parents with what should be a simple issue - getting the ringtones to go from 3 to 6 before going to voicemail. I was on hold for 6 hours before getting thru. Then when my dad tried to cancel in September of 2024, he put a note in with his payment to cancel the account, but CenturyLink reported to me today, that the only way to cancel is online (parents don't have internet) or by phone (how many 85 year olds are going to be able to navigate the convoluted phone system only to be on hold for an eternity? They have not used the phone since July, yet keep getting billed with no reasonable way to cancel. This company is the worst utility I have had to deal with ever in the past 40 years. they wont even meet me half way on coming up with a deduction or payment plan (the payment plan in our case is to pay the past due amount of $280 or full amount of $400. not much of a plan when you are living on social security.

To all of the CenturyLink management team that do not give two shits about this, you can go to hell!

Worse service been without internet service for 2 days I was told they would come fix it yesterday never showed up called yesterday I was told they would come fix it today between 9-1pm nothing called back again today they said Monday

Zero stars - completely ignored, lied to, rushed off the phone, put on hold for hours, transferred to non-existent/ voicemail boxes that aren’t set up - followed by disconnection of calls. - my business has no internet or phone service for 3 months (August 16,2024 - current 11/13/24 - they say they’ll send a tech and if you’re not there upon appointment arrival (between 8am and 5pm) they charge a $99 fee but when they don’t show up every day for 3 weeks - you’re just out of luck, they don’t even call to reschedule until almost 10pm (5 hours past the appointment window) - at which time this is an automated recording scheduling another appointment for the following day - and this just keeps happening every day until you’re so busy you don’t have time to keep calling and sitting on hold for hour's and being transferred to 17 employees that tell you “I’m sorry, that’s not my department” and transfer you over and over again to no avail - small businesses especially - stay away! Don’t use this company if your time is of any importance to you.

Unpaid bill from over a YEAR ago??
I don't know if it's a SCAM or CenturyLink billing is broken.
I closed my account over a year ago, paid my final bills and a year later I am getting emails with a link to pay past due bill.
There is no copy of the bill, no indication of what it's for and I no longer have an account to view anything on their site.

The emaile states:

"This notification pertains to your account ending in: 2781
Please make a payment


Jeff,

You currently have an unpaid balance of $54.83 for an account you previously had with us. Please use the button below to pay this balance.

If anyone from Century can contact me, please do.
Your phone number does NOT work 1-844-212-0182.
Your email cannot be replied to
Your chat bot is not helpful

20 minutes to report an outage before I gave up. Can’t get through to anyone. Have been a customer for years and am constantly dissatisfied. I’ve never had a fast response. Impossible to get someone on the phone.

Switching to Starlink.

If I could give a zero I would. This company is just horrible’. They lie to their customers all the time! My family who includes elderly people rely on them for their internet and home phone. Well it’s been almost a week now since the outage first they were told because of the rain. Now they’re told oh we are installing new poles etc. elderly people have no phone service so if they have a true medical emergency they’re screwed. They can’t even call 911. Use starlink! Stay far far away from this Temu ran company.

3 day outage for no reason other than there is an outage

Minnesota. Century Link discontinued taking AMEX and instead of telling me to update payment info chose to just CUT OFF MY INTERNET and make me call in.

I have two internet accounts, one business one personal at a home address. I got an email stating that my business account had been cut off for non payment. Once I penetrated the website, I chatted with Harshit, who I'm pretty sure I've had the displeasure of chatting with before. Harshit sends me a link that doesn't list AMEX as an option for payment. So I use Visa, but want to have it go to AMEX in future. So I ask if they stopped taking AMEX. In fact, I asked 5 times and he acted like I'm an idiot, of course they take AMEX. Except of course, they don't. In fact, they decided to stop taking AMEX and never sent me a notice that I needed to update my payment info, just decided to cut it off and make me spend my time training their chat staff on what cards they do and do not take.