Certainty Stores Reviews 33

I am extremely disappointed with my experienc. Misleading Product Description. The product images and description clearly suggest that the design is embroidered. However, the item I received was not embroidered at all, it's low-quality print. This is misleading and does not match what is advertised on the website. Poor Product Quality. The overall quality of the item is significantly below expectations. The materials feel cheap, and the finishing is not consistent with the way the product is presented online. Inaccurate Shipping Timeline. The website states that shipping takes approximately 7 to 10 days. In reality, my order took nearly a month to arrive. This delay was not properly communicated, and the tracking information was not transparent.
Unresponsive Customer Service.Customer service has been extremely frustrating. Emails often go unanswered for several days. When responses are received, they are delayed and lack urgency. This makes resolving issues unnecessarily difficult.
Return Policy Complications
The company states that customers have 45 days to request a return. However, because customer service takes days to respond (or does not respond at all), this limited return window becomes a serious problem. Delayed responses effectively reduce the time customers have to resolve issues, which feels unfair.
Overall, this experience has been disappointing due to misleading product representation, poor quality, inaccurate shipping estimates, and inadequate customer support. I would strongly advise do not buy anything from here!

THE WORST EXPERIENCE MY ITEM ARRIVED LATER AFTER PATING FAST SHIPPING AND THE QUALITY IS HORRIBLE

Buyer beware. They use an image of a product on their website that looks like a raised letter or embroidery design. But ship an inferior product on cheap material using a poor screen print of the logo.

Plus shipping is a nightmare.

This company is a fraud. Ive made a purchase back in december until now i Still waiting in vain. Never never never again.Be alert aware , RED FLAG !

Permanently closed? No surprise. The worst online shopping experience ever, surpassed only by the worst customer service ever. Glad they are gone.

Never answer their phone and then when you do something on your own like return a product for a refund you get an email telling you that you should have called for a RMA. REALLY!? If they sold every thing for a buck I'd avoid them. I order a lot on line over the years and at 58 I've seen all types of customer service both on the internet and in brick and mortar stores. This company is so low they would have to look up to see down.

To my dismay the other reviews were right on their customer service is horrible. I ordered my woman's vest on the 18 of September only did I receive an order #. They managed to pull the Money on the 21st of Sept and I didn't receive a tracking #. Today is the 24 n I have yet to receive ANY confirmation as to my order. I HAVE CALLED THEIR SO CALLED # 3 TIMES N LEFT 3 MESSAGES. EMAILED TWICE AND MOST RECENTLY LEFT A FB MESSAGE. WHERE IS MY ORDER!!! I will report it as fraud unless I am contacted w what I'm asking . I am in a biker club and the vest is of utter importance.

I'm a big online shopper and let me first say that I have NO idea what kind of business they are running. Is customer service one person or a department because no one EVER answers the phone let alone returns your phone call in the promised 48 hour return time.My money was deducted immediately but nothing yet. I've emailed, called several times, Facebooked the main page, personally messaged it and nothing. I placed my order on September 2 and have NOT even received a tracking number nor have I received my item. I ordered a Cleveland Cavaliers bedding set for my son's remodeled room and sadly, the pieces I ordered for his room from Hong Kong arrived faster than any correspondence I have received from this company. I see that there is a note that allows additional shipping time for engraved items and fan mats or victor mills products but I don't believe that any of my items are customized and need that extra time. I'm truly disappointed and want a response by the close of business today or I will mark this purchase as fraudulent and shop somewhere else that can do what they say they're going to do. Clearly Certainty stores don't plan to be in business that long with these practices. I hope to hear from someone soon or else you've lost my sale. Pony express is unacceptable when I shop online and spend that kind of money.

It's been nine days (six business days) since I ordered some costume pirate boots. Aside from the immediate receipt email, I've had zero contact from them.

Their email and website both *literally* proclaim to have speedy shipping. I can't get a tracking number. The links in the email to track an order don't work. On the website, when you click track an order, it tells you to register or sign in. Since I purchased as a guest, once I registered it of course has no history of my order.

I've called three times without an answer (all during business hours). I've left a message once, with no reply. I've sent a message via their contact form on the website, again no reply. I replied to the receipt email, again no reply.

This company is either a joke or a scam. I've ordered from tiny mom & pop online stores, big league's like Amazon, and none have ever taken this amount of time AND been so unresponsive with communication. Not. A. Single. One.

I am changing my review, After I posted a bad review, I literally got my hutch cover that day... the only thing about this company is they need to get better communication. Answer the damn phone every once in a while, you are in the service industry... it would make customers a lot more happy, if you just answer your service line... great product....

placed order on 4/23/2015 has said ready to ship for 3 business days. after taking 5 business days to process order. Called for 4 days and no response. horrible horrible horrible. Never Again. So disappointed at the lack of any contact.

Just received contact from owner...he apologized for delay on updating tracking number and customer service not responding. he was very sincere. hope his employees step it up. nice guy!

I did finally got a call back today after another half day of voice mail. The rep was very helpful and although the email had the wrong tracking number the rep called me back right away with the correct one. The item had shipped on 4/17 and was actually delivered just about 20 minutes ago to my niece 4/21. I am happy she received it however I do think this company needs to improve on response time and customer service. There should be no voice mail and I should have the tracking number sooner than a couple hours before the item is delivered. It was a very stressful experience.

Yes hello, I ordered an adult mystic male sorcerer costume from your website approximately 9 days ago. I have yet to receive a confirmation email with a tracking number for my product, I have now called several times and left multiple voicemails. No one ever answers your customer service line and my email that I sent two days ago has also gone without a response. I am more than a little upset with your company and I have since told all of my friends in the area (about 30-50 people) to not order their costumes for our events from your company. If the issue is that the order has a longer shipping date or something of the sort, that SHOULD BE advertised on the sales page when we input our payment information. Your website advertises (most items ship in 4 days or less), that means that my costume SHOULD have shipped 5 days ago at least, it obviously has not considering I have no received an email with the tracking number. If there was going to be a longer shipping time for my item I should have been made aware of that. I am still awaiting either a call or email from your customer service department. If I do not receive contact within the next 48 hours I am going to label the charge from your website as fraudulent and have it retracted. Thank you very much. :)

I placed an order with this company back on March 4th. The money was immediately withdrawn from my account. It is now April 16th, and I still have not received my order. I was told on two different occasions that my order was shipped. I've made several attempts to contact customer service via email, and phone calls (voice mail only, because they don't answer the phone). So....after being lied to, and now being ignored, I have no choice to contact the BBB. Please think twice before you place an order with this company, they will take your money, and you will not receive your merchandise.

Awesome customer service, great leather product, and fast shipping....

Thank you for your quick response!! I will fully rate product when i receive it Tuesday!

Unable to contact by phone. No one ever answers. No response no matter how many voicemails you leave. Never respond by email either. Will never buy from them again. If It was an option they would not have even got 1 star.

I give this rating on the following facts - I placed my order for sheets for my nephew who starts college in August 2014. I placed the order on June 24th. I've received 2 emails, one is a conformation of my order and the other is this rating. I've called and left a message and no return call. I've emailed and no response from my email. You just can't get ahold of anyone to find out about your order, it's now July 7th, an I've not heard anything about my order but they have my money.

I was pleased to find a Donna Sharp purse with the pattern and style I found appealing. Additionally, shipping was free and there was a discount! My only comment would be that it took a little longer to receive than I expected, having used PayPal and understanding the distance from the store to my house is just over 200 miles.

Wow, really?!?! I had to wait nearly 4 weeks to receive my order in the mail and it was the complete opposite from the leather vest that I had ordered. They had sent a cheaply made $30 best in place of the high quality $115 vest for which I paid. When I called I was told that no one could help me as the sales manager was at a bike rally. I continued to call until I was able to talk with the manager who assured me that he would send a postage paid label to return the wrong vest and ship the correct vest by 2nd day air. Needless to say but I never received the label and had to wait almost 2 weeks for the correct vest, although not until I sent 4 e-mails and left 2 voicemails! If you can, stay away from this online store!