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We ordered a part for 30 year old Bertolini walking tractor and were delighted to find the part still available. Helpful advice regarding delivery from Italy to France. Delivered on time. Excellent.
I RECEIVED THE GOODS TWO MONTHS FROM THE ORDER AFTER CONTINUOUS REMINDERS, ONCE I RECEIVED THE GOODS I HAD TO RETURN TWO ITEMS 20 DAYS HAVE PASSED I STILL DON'T KNOW IF I WILL BE REFUNDED OR IF THEY... See more
Company replied
Very good service ( product meet specification, delivery in time , competitive price and very easy web site to make orders)
Company details
- Landscaping Supply Shop
- Electronic spare parts
- Farm equipment supplier
- Lawn Mower Shop
- Tractor dealer
- Tractor repair shop
Written by the company
Ceruti Center è una delle maggiori aziende di ricambi e macchine da giardino in Italia. Forniamo ricambi e materiali di consumo all'industria del Giardinaggio e Agricoltura al pubblico in generale e alle imprese di qualunque tipo.
Il Centro del Giardinaggio e Agricoltura
Written by the company
- Vendita Ricambi Originali e after-market, Macchinari e Accessori per il Giardino, Bosco e Agricoltura delle migliori Marche.
- Ceruti Center è una delle maggiori aziende di ricambi e macchine da giardino in Italia. Forniamo ricambi e materiali di consumo all'industria del Giardinaggio e Agricoltura al pubblico in generale e alle imprese di qualunque tipo.
Contact info
Via Guglielmo Marconi 2, 20071, Vermezzo con Zelo, Italy
- www.ceruticenter.it
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Reply from Ceruti Center Srl
Hello,
we understand that waiting more than 5 weeks can be frustrating. However, this was a very unusual spare part: Fork - Original Emak - K1200250R, a part that had only been sold once before in over 7 years of activity.
Unfortunately, some spare parts are not even kept in stock by the manufacturer and are produced or sourced only upon request. This can result in significantly longer lead times that are beyond our control.
The positive aspect is that we were actually able to obtain and deliver the part. Many other dealers simply refuse orders for these rare items because of the uncertainty and waiting time involved.
We regret the delay and any lack of communication, but we believe the fact that this hard-to-find part was successfully supplied should also be taken into consideration. 😊
Everything was ok
20 May 2026
Reply from Ceruti Center Srl
Thank you for your 5-star review! ⭐⭐⭐⭐⭐
We’re glad to hear that everything was okay and that you were satisfied with your experience. Thank you for your trust, and we look forward to serving you again! 😊
Reply from Ceruti Center Srl
We understand the frustration regarding the delivery time, but in this case the delay was caused by the supplier availability of the EMAK part ordered: **Guard - Original Emak - 4198115CR**.
This is an extremely rare spare part that had never been sold before, and approximately one month was the time required for the supplier to make it available. Unfortunately, some original spare parts can require long waiting times, and this was not due to a lack of service on our side.
We are still glad that the part was finally delivered successfully. 😊
Reply from Ceruti Center Srl
Thank you for your 5-star review! ⭐⭐⭐⭐⭐
We’re very happy to hear that everything was nice. Thank you for your trust and support! 😊
Top muchi time without havig…
Top muchi time without havig information about my paied order.
14 May 2026
Reply from Ceruti Center Srl
We understand your disappointment regarding the lack of information after your payment, and on this point you are right. Unfortunately, since the payment was made by bank transfer and we were not notified, we detected it with some delay.
However, once the payment was confirmed, the product was processed and delivered quickly. We apologize for the communication issue and will work to improve this aspect of our service. 😊
Emak parts from China
Company is fine and had understanding, but I waited 45 days from order to delivery, horrible. Delivery was ok.
15 May 2026
Reply from Ceruti Center Srl
Thank you for your 4-star review! ⭐⭐⭐⭐
We honestly do not fully understand the complaint regarding the delivery time. The delay was due to the part itself not being available from the manufacturer for several weeks.
We are one of the very few companies that still allow customers to order difficult-to-find spare parts and keep these special orders active until the items become available again. Many other sellers would simply cancel the order or refuse it from the beginning.
We are glad that the delivery itself went well and that you appreciated our service and understanding. 😊
No answer on E-mail, phone and chatbot
No answer on E-mail, No answer on the phone, the chatbot is answering but no action ;-). I'm waiting a delivery since 2 month. Is this serious?
15 May 2026
Unprompted review
Reply from Ceruti Center Srl
Hello,
we do not agree with this 1-star review. We are a real company managing thousands of spare parts orders, many of which concern difficult-to-source items that can unfortunately experience long supplier delays.
Claiming that we are “not serious” simply because a spare part has not yet arrived after two months is unfair, especially without considering the supply issues that can occur with certain manufacturers.
We answer customer requests daily, although during peak seasonal periods responses may sometimes take longer than expected. If your issue has not yet been resolved, please contact us again via WhatsApp with your order number and we will check the situation immediately. 😊
Take too long from order to delivery.
12 May 2026
Reply from Ceruti Center Srl
We’re sorry you felt the delivery took too long. However, the order was delivered only 4 days later than the estimated timeframe originally indicated. We always do our best to respect delivery times and keep delays to a minimum. 😊
.tractor belt
.even the belt not was perfect for my tractor all was good fast spedition and very good quality
12 May 2026
Reply from Ceruti Center Srl
Thank you for your 5-star review! ⭐⭐⭐⭐⭐
Even if the belt was not a perfect match for your tractor, we’re happy to hear that you appreciated the fast shipping and the good quality of the product. Thank you for your trust and your feedback! 😊
Reply from Ceruti Center Srl
Thank you for your 5-star review! ⭐⭐⭐⭐⭐
We’re happy to hear that the service was fast and that the parts matched your order perfectly. We appreciate your feedback and hope to serve you again soon! 😊
Reply from Ceruti Center Srl
Thank you for your 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that you were satisfied with the fast delivery, even for items that were temporarily out of stock. We truly appreciate your patience and your kind feedback. Hope to serve you again soon! 😊
Quick and excellent service !!
6 May 2026
Reply from Ceruti Center Srl
Thank you very much for your 5-star review ⭐⭐⭐⭐⭐
We’re delighted to hear that you appreciated our quick and excellent service! 😊
Thank you for your trust, and we look forward to serving you again soon!
Everything OK!
6 May 2026
Reply from Ceruti Center Srl
Grazie mille per la tua recensione! 😊
Siamo felici che sia andato tutto bene e che la tua esperienza con Ceruti Center sia stata positiva.
Ti aspettiamo presto su ceruticenter.it!
Reply from Ceruti Center Srl
Grazie mille per la tua recensione 😊
Siamo felici che tu abbia apprezzato la nostra efficienza.
Grazie per la fiducia accordata a Ceruti Center e a presto!
They are very supportive as much as…
They are very supportive as much as possible. I would recommend them.
7 May 2026
Reply from Ceruti Center Srl
Thank you very much for your review 😊
We’re really happy to hear that you appreciated our support and assistance.
Your recommendation means a lot to us. Thank you for choosing Ceruti Center — we look forward to serving you again!
Reply from Ceruti Center Srl
Thank you so much for your review! 😊
We’re happy to hear you had a good experience with us and appreciated our fast delivery and competitive prices.
We look forward to serving you again soon at Ceruti Center!
For shipping items which they have on…
For shipping items which they have on stock more than 2 weeks and still I don't know where they are.
7 May 2026
Reply from Ceruti Center Srl
We understand your concern regarding the delivery time.
However, the order was managed within the expected operational timeframe, also considering the May 1st bank holiday period, which affected logistics and supplier processing times. This aspect unfortunately was not taken into consideration in your review.
In the spare parts sector, shipping times may vary depending on suppliers, holidays and courier operations, especially during seasonal peak periods. We still do our best to process and ship orders as quickly as possible.
Thank you anyway for your feedback and for choosing Ceruti Center.
terrible experience
terrible experience! After 3 months of waiting, emails , messages without answers only the chargeback service from my bank support scared you to send me partialy the order.
later edit: your response does not justify the total lack of response to all the emails and messages sent. ZERO RESPONSE for 3 months after I made the payment !!! Do not blame BCS for your lack of respect for your customers! If it hadn't been for the chargeback, who knows how long I would have had to wait... years...
11 May 2026
Reply from Ceruti Center Srl
Ci dispiace molto per l’attesa e comprendiamo il suo disappunto.
Il ricambio 581B2067 è un componente BCS molto particolare, mai realmente disponibile a magazzino e realizzato praticamente su richiesta specifica.
Purtroppo quest’anno BCS sta attraversando serie difficoltà produttive e logistiche, con forti ritardi sulle forniture.
Fortunatamente il materiale sta tornando progressivamente disponibile e stiamo facendo ogni giorno del nostro meglio per sollecitare continuamente i produttori e completare tutti gli ordini nel più breve tempo possibile.
Ci scusiamo sinceramente per il disagio arrecato.
Reply from Ceruti Center Srl
Thank you very much for your review 😊
We’re happy to hear that all the parts received were correct 👍
Thank you for choosing Ceruti Center — we look forward to serving you again!
Great to be able to find parts for…
Great to be able to find parts for ancient and obscure garden machinery. Parts diagrams and part number lists could be in better resolution and updated.
30 April 2026
Reply from Ceruti Center Srl
Thank you for your review and for choosing Ceruti Center 😊
We’re glad you were able to find parts for older and hard-to-find garden machinery — offering a wide range of spare parts is one of our main priorities.
We also appreciate your suggestion regarding the parts diagrams and part number lists. We are continuously working to improve the quality and updating of our technical documentation to make product identification even clearer and easier for our customers.
Thank you again for your valuable feedback and your trust in Ceruti Center!
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