I recently purchased several kitchen items from Cervera, and I’m very satisfied with my experience. The products are of excellent quality, and the prices are very reasonable. Everything arrived quickl... See more
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I ordered knives on Nov.27 - at that time, the product was marked as available in stock. I then received an email on Dec.2 stating that the delivery was delayed due to "high-pressure in the warehous... See more
Company replied
Gjorde ett köp på sajten. Jag har väntat på beställningen i 2 veckor och det finns ingen detaljerad information var mitt paket är. Butikskontakt fungerar inte Update Yes, for some reason the connect... See more
Company replied
it arrived quickly at the store, I was well informed by message and email. The product is as I expected. I don't understand where I got the receipt.Friendly staff in the shop in the center of Gothenbu... See more
Company details
About Cervera
Written by the company
Välkommen till Sveriges ledande aktör inom kvalitetsprodukter till köket, hemmet och presentbordet!
Oavsett om det är vardag eller fest tror vi att måltiden, och umgänget i hemmet, är bland det viktigaste vi har. Här uppstår samtal som annars inte blir av, nya vänskaper och ibland till och med kärlek. För oss är detta de finaste stunderna i livet.
Välkommen till någon av våra 70-butiker runt om i landet eller till cervera.se där vi har över 25 000 kvalitetsprodukter från över 450 varumärken som exempelvis Skultuna, Aarke, Le Creuset, Ankarsrum, Rörstrand, Iittala, Global och Scanpan.
Vi tror på produkter som håller för ett långt och händelserikt liv, där vardagssaker blir till kära ägodelar genom livet. Vi tror inte på slit och släng och hoppas att du delar den tanken med oss.
Inspireras av vårt breda sortiment av kvalitetsprodukter, allt från tidlösa klassiker till trendiga nyheter. Vilken blir din nya favorit?
Oavsett om det är vardag eller fest tror vi att måltiden, och umgänget i hemmet, är bland det viktigaste vi har. Här uppstår samtal som annars inte blir av, nya vänskaper och ibland till och med kärlek. För oss är detta de finaste stunderna i livet.
Välkommen till någon av våra 70-butiker runt om i landet eller till cervera.se där vi har över 25 000 kvalitetsprodukter från över 450 varumärken som exempelvis Skultuna, Aarke, Le Creuset, Ankarsrum, Rörstrand, Iittala, Global och Scanpan.
Vi tror på produkter som håller för ett långt och händelserikt liv, där vardagssaker blir till kära ägodelar genom livet. Vi tror inte på slit och släng och hoppas att du delar den tanken med oss.
Inspireras av vårt breda sortiment av kvalitetsprodukter, allt från tidlösa klassiker till trendiga nyheter. Vilken blir din nya favorit?
Contact info
Banergatan 16, 115 22, Stockholm, Sweden
- kundservice@cervera.se
- www.cervera.se
4.1
Great
36k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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3 September 2023
Superfina glas
25 August 2023
Bra.
Gjorde ett köp på sajten. Jag har väntat på beställningen i 2 veckor och det finns ingen detaljerad information var mitt paket är. Butikskontakt fungerar inte
Update
Yes, for some reason the connection with the store did not work, but the next day I managed to contact support. It was fast and professional. My order was resent and arrived to me within a day. I ordered a pepper mill. Very happy with the purchase
9 August 2023
Unprompted review
Reply from Cervera
Hej Tatsiana,
Tack för ditt omdöme och din viktiga feedback. Jag ber om ursäkt för att leveransen för din order tog längre tid än förväntat. Jag tar självklart din feedback vidare. Du är varmt välkommen att kontakta oss på kundservice@cervera.se så vi kan hjälpa dig vidare. Jag önskar dig en fortsatt fin dag!
Vänliga hälsningar Penny på Cervera.
I asked you to change pans because I…
I asked you to change pans because I found defects on two pans.
however, I have got no response from you...
please look into the messages what I sent you twice and contact my mobile : 073-682-0949
1 August 2023
Reply from Cervera
Hi Je-Hyoung,
Thank you for your important feedback. I apologize that you received an item that arrived damaged, of course it must be well packed so the products are protected. I will pass this information on to the warehouse. I can't find an email from you, please contact kundservice@cervera.se and we will of course help you further.
Have a nice day wishes Penny at Cervera.
Quick delivery and easy to order.
29 July 2023
No updates on Lodge cast iron pan
I had placed order for Lodge cast iron grill pan. I was charged for the same but now it is not in stock, and also cervera is unable to tell me when it will be available. If the pan was not in stock then the website should have been updated. I chose to wait for the pan to restock. Cervera should try to get the pan.
The bbq tongs and spatula are awesome. Very sturdy. Worth the price.
16 July 2023
Reply from Cervera
Hello
Thank you for your valuable feedback. I´m happy to hear that you like your spatula and tongs. We thank you for your patience with your other item and you are welcome to contact us again if you want to be updated on your order.
Have a nice day!
The wok i ordered was delivered in good…
The wok i ordered was delivered in good condition
30 June 2023
Good product
1 July 2023
Bra personal
15 June 2023
Reply from Cervera
Hej Elisabeth,
Tack för att du har gett oss så fint omdöme, det är med glädje vi välkomnar dig tillbaka!
Hälsningar Felicia på Cervera
Delivery is bit too slow to butik
Delivery is bit too slow to butik. It took around a week!
8 May 2023
Reply from Cervera
Hi Heting,
Thank you for your feedback and review. We appreciate it when you as a customer share your thoughts and experiences. We always want to develop our meeting with you as a customer.
Please contact kundservice@cervera.se and tell us more about your late delivery.
Have a nice day, kind regards Penny at Cervera
Bra service:)
22 April 2023
Great packaging
I ordered an item online and picked it up from the shop. Unlike in most other shops, the item was handed to me with no additional packaging which gets thrown away anyway. I was very pleased with that.
22 March 2023
Service minded.
13 March 2023
Excellent service very good
10 March 2023
Reply from Cervera
Hi Ahmadou,
Thank you for your kind review. I am happy you enjoyed your visit and our range of products. We welcome you back!
Regards Felicia at Cervera
Reply from Cervera
Hi Obydur,
Thank you for your kind review. I am happy you enjoyed your visit and our range of products. We welcome you back!
Regards Felicia at Cervera
I have never received that much wrinkly…
I have never received that much wrinkly kitchen towels.
When puts in the box, just throw in and pushed air cushions.
I will never order via online.
It was too terrible.
How can I use this wrinkly towel as gift?!
12 February 2023
Reply from Cervera
Hi Nakanishi,
Thank you for your important feedback. I apologize that you received an item that arrived wrinkled, of course it must be well packed so the products are protected. I can see that you have been in contact with our customer service and received further help there. You are welcome to come back with pictures so we can help you further.
Best regards, Felicia at Cervera.
Quality of product
One of spoon and knife has a big spot, quality of product is not good enough, not recommend buy from websites, seems like product was too old. As well as customer service not good enough. Very disappointed.
3 February 2023
Reply from Cervera
Hi Mahmodul,
Thank you for your feedback and review. We appreciate it when you as a customer share your thoughts and experiences. We always want to develop our meeting with you as a customer.
I can't see that you have been in contact with our customer service via email, is there anything else we can help you with, please contact kundservice@cervera.se
Have a nice day,
kind regards Felicia at Cervera
Fast delivery, good quality
Fast delivery. Good quality product. Match the description.
3 February 2023
Bra bra bra bra
19 January 2023
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