CEWE Reviews 120,016

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 4 out of 5 stars

Logiciel de création très complet et technique. Pas vraiment facile, mais accomodable. excellente qualité avec options papier photo. Par contre ajout de pages un peu cher. Ou prévoir 4 pages de... See more

Rated 5 out of 5 stars

Having used a different photo printing company in the past, I came to Cewe this time as the other company could not fulfill some of my order. I was ordering a very large number of prints. I found the... See more

Rated 5 out of 5 stars

Album photo XXL sur papier photo brillant. La qualité de l'album est excellente, tant au niveau de la reliure que des pages. Les photos sont d'une très grande netteté et le respect des couleurs est re... See more

Rated 4 out of 5 stars

La creation d un livre photo est tres simple a realiser, le resultat est conforme a la creation. Le papier est de bonne qualite et en brillant. Possibilite de faire de nombreuses pages au dela de 120.... See more

Company details

  1. Photo printing service
  2. Digital printing service
  3. Gift shop
  4. Photo lab
  5. Photography shop

About CEWE

Written by the company

Créé en Allemagne en 1961, CEWE est un groupe entrepreneurial et innovant, leader européen de l’impression photo.

CEWE imprime en Europe dans ses 14 laboratoires, dont 2 en France (Vern-sur-Seiche (35) et Fabrègues (34)) et compte plus de 4 000 salariés dans 21 pays.

La marque est reconnue pour ses valeurs historiques : fiable, passionnée, humaine et responsable, ainsi que pour la qualité de ses produits et services.

En 2025, CEWE est élu pour la 8ème année consécutive « Meilleur Service Photo » par les TIPA World Awards, un record pour le secteur de la photographie.

Soucieux de son impact, CEWE développe une ambitieuse politique environnementale : un engagement à limiter les émissions de CO2, tous les papiers d’impression du LIVRE PHOTO CEWE et des calendriers sont certifiés FSC® (FSC-C101851), et certains produits proposent l’utilisation de papier recyclé.

Avec plus de 500 références produits disponibles sur le site cewe.fr, vous pouvez partager le bonheur en photo :

Livres photo personnalisés
Tirages photo
Calendriers personnalisés
Décorations murales (poster photo, photo sur toile, pêle-mêle photo...)
Cadeaux photo (puzzle photo, mugs personnalisés, magnets...)
Coques de téléphones personnalisées
Cartes et faire-part pour les grandes occasions

Découvrez le groupe CEWE : une histoire qui dure depuis 60 ans.

Written by the company

Imprimez vos photos avec le leader européen !
CEWE est le leader européen de l’impression de produits photo personnalisés, notamment grâce à son produit phare : le LIVRE PHOTO CEWE, , imprimé à plus de 5,65 millions d’exemplaires en 2021 en Europe.

100% satisfait ou remboursé

Chez CEWE, votre satisfaction est notre absolue priorité. Nous vous garantissons une qualité d’impression incomparable ainsi qu’une palette de services haut de gamme.

Chez CEWE, votre satisfaction est notre absolue priorité. Nous vous garantissons une qualité d’impression incomparable ainsi qu’une palette de services haut de gamme.
En plus d’un haut niveau d’exigence de qualité, CEWE porte une attention de tous les instants à votre satisfaction. Ainsi, vous bénéficiez de la garantie 100% satisfait ou remboursé et d'une assistance téléphonique ouverte 7/7 j et de 9h à 22h, pour toute demande d'aide à la création de vos produits ou pour toute question concernant une commande.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

120K reviews

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Rated 1 out of 5 stars

Mauvaise impression des magnets

Mauvaise impression des photos sur les magnets : des bandes blanches sur 3 magnets apparaissent en bordure

19 December 2025
CEWE logo

Reply from CEWE

Bonjour Adeline,

Nous vous remercions pour votre commentaire et sommes désolés d'apprendre votre déception.

Après étude, le fichier en notre possession présente bien le défaut constaté.

Aucune amélioration n'est possible.

Dans le cadre de la Garantie Satisfaction, nous vous proposons de vous rembourser.

Il vous suffit de nous fournir une preuve de destruction de votre commande (une photo de pages arrachées ou photos déchirées) à contact@cewe.fr et dès réception, nous vous rembourserons votre commande.

Restant à votre disposition,

Maria de Cewe

Rated 1 out of 5 stars

No Customer Service

My delivery was expected 19th Dec. On 18th Dec I received an email to say defects were found and they would be reprinted and therefore slightly delayed. I called Cewe on 19th Dec to find out if my items will still arrive before Christmas and was told they were currently being reprinted and would be shipped by 20th Dec. On 20th Dec my order is still showing as in production. I've tried calling Cewe and given up when I've been waiting for 20 minutes. I've requested a call back and heard nothing. I've emailed and heard nothing and I've tried contacting online help and gave up after waiting on the online chat for 30 minutes with no advisor ever joining the chat. Proving impossible to speak to anyone to find out anything and it's looking like my order placed on 15th Dec, in plenty of time for Christmas is not going to arrive

ETA after the response from Cewe below I emailed the address provided only to be given yet another auto email response! Plus my app is telling me that today is the last day to order for Christmas delivery, how very insulting when nobody will tell me where my existing order is!

Further edit because the fun continues! Had an email on the morning of Dec 21st to say it will be shipped today and I will receive email confirmation. In the evening I still had not heard so called again, only to be told it's still at the printers! I expected to receive this order 48 hours ago, I got told 72 hours ago that it was defective so being redone, and zero progress has been made in that time. Nobody actually offers any assistance, they just pass the buck to "later on" or "in the morning". Not one person has actually told me why my items still haven't been reprinted. Absolutely shocking!

20 December 2025
Unprompted review
CEWE logo

Reply from CEWE

Hello Sarah,

Thank you for contacting us. We are really sorry to hear that you can't reach the client service and that you haven't received your order.

Can you please contact us at contact@cewe.fr. We do need your order informations to find you a solution.

Regards,

Maria from Cewe

Rated 1 out of 5 stars

I have never received my products and…

I have never received my products and no one from the costumer service is answering me

11 December 2025
CEWE logo

Reply from CEWE

Bonjour Silvia,

Nous sommes désolés d'apprendre que votre livraison n'est pas arrivée dans les délais annoncés et nous vous remercions de nous avoir remonté ce point.

Un conseiller clientèle va prendre contact avec vous immédiatement par mail afin de vous proposer un geste commercial.

En espérant conserver votre confiance,

Cathy, chargée de clientèle CEWE

Rated 1 out of 5 stars

I am trying to pursue this matter once…

I am trying to pursue this matter once and for all! And from my recent responce with yourself to my annoyance with your company, just to further my dissatisfaction the "telephone No" given is ither none Exsistant or just another excuse to not having the decency to Addresses this matter!

12 December 2025
Unprompted review
CEWE logo

Reply from CEWE

Bonjour Gary,

Nous sommes navrés d'apprendre votre mauvaise expérience avec CEWE. Nous souhaitons en savoir plus.

Nous ne pouvons pas vous contacter, votre numéro de commande et mail n'apparaissent pas.

Vous pouvez contacter notre service client au 09 80 09 00 97 (prix d’un appel local​) ou écrivez-nous à l’adresse contact@cewe.fr afin de poursuivre cet échange et vous proposer une solution adaptée.

En espérant conserver votre confiance,

Cathy , chargée de clientèle CEWE

Rated 5 out of 5 stars

Perfect as always

I’m using Cewe since 2022 and have created multiple photo books and calendars for myself and as presents for family and friends. Every single one of them is looking perfect!

This time I tried out a book with hard cover and printed on photo paper for my wedding pictures. The book looks incredible!

I can 100% recommend Cewe.

9 December 2025
Rated 5 out of 5 stars

Annual tradition

As a tradition, every year I prepare a photo album as a gift to my now 8 year old daughter. I Hope to keep this tradition until she grows to be an adult as she loves looking back into the photos of her early years. Cewe has always made it easy for me to produce these albums, in the most lovely colourful way possible, to surprise her. The fact that its software is very easy to use reassures me of the help i will get to edit my photos every year. Delivery is always reliable. I could not praise your services more than coming back to you every year.

7 December 2025
Rated 5 out of 5 stars

lasting memories …

recommended for the quality of paper on the long term.... no yellow stains over the years! first time using the assistant for the many albums I have crafted over the last 8 years! why didn't I do it earlier on?
the best reward: obtaining a 20% off voucher code. & delivery was promoted step of the way. no only efficient but fast!
thank you CEWE!

28 November 2025

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